UserWay Website Accessibility
The reviews for the UserWay Website Accessibility app are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of installation and deployment of the app, as well as the helpful and responsive customer support. The AI features for adding alt content are also praised, along with the app's ability to quickly resolve issues and improve website accessibility scores. Users who reached out to support through chat had positive experiences, with quick responses and helpful guidance. Additionally, the app is seen as valuable for ensuring legal compliance and accessibility 24/7. On the negative side, some users express dissatisfaction with the cost of the app, mentioning that it is expensive and may not provide the expected level of functionality. There are also concerns raised about the app's effectiveness in achieving WCAG compliance, with one user mentioning that the paid version did not meet their expectations. Additionally, there is mention of a user being involved in a lawsuit related to the app's compliance. Overall, while the app receives praise for its ease of use and customer support, there are concerns about its cost and effectiveness in meeting compliance standards.
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This is very expensive. And we're being told this doesn't work very well.
Paid version literally does nothing for WCAG compliance. Removed 0 items from the audit list provided by a third party. Zero. None. Waste of $50 bucks.
A free plan that helps many individuals. Don't be deterred by the low rating; I almost was and am glad I didn't. Now, I have an app that is amazing for my customers. Thank you!
Very easy app to install and deploy, the AI features on the site made it very simple to add alt content! Support was very fast to reply and very helpful as well as knowledgeable about their product, and was able to answer questions and point me in the right direction first try.
We have this and after spending $1300 on a yearly plan and we are currently involved in a lawsuit that claims this is not compliant and told by my lawyer widget attracts more lawsuits as there is softwear that lawyers use to detect widgets.
Thank you for sharing your concerns, and we’re sorry to hear about your situation. We offer Legal Support Services designed to help organizations respond to legal claims and strengthen compliance efforts. You can learn more at the following site: https://userway.org/legal-support/. Please don’t hesitate to reach out—we’re here to assist you in addressing this matter.
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