All reviews

Rating Breakdown

  • 5
    50% (60 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 24, 2022

This app works well for our subscription programs. We have monthly, bi-monthly and quarterly programs and this app allows us to automatically execute the subscriptions of our products regularly.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!! 🙂 For any queries, feel free to contact us at [email protected] or via in-app chat. We are always happy to help you.

5 / 5 Share

Oct. 6, 2022

Incredible support, fast response (10-15 minutes), quick and quality resolutions to implementation/theme styling and migration of active subscriptions.

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words. We’re grateful for your amazing feedback. It’s our pleasure to provide the best possible service to our customers. :) Do get in touch with us for any queries through in-app chat or email us at [email protected], we are always happy to help you.

5 / 5 Share

Sept. 13, 2022

Sservice has been responsive and helpful so far. I haven't had the app on my site for long, but so far its doing everything I am asking it to.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. We’re grateful for your amazing feedback. It’s our pleasure to provide the best possible service to our customers. 🙂 For any queries, feel free to contact us at [email protected] or in-app live chat, we are always happy to help you.

5 / 5 Share

Aug. 23, 2022

Easy to set up and help is quick when required. We are doing SAAS not boxed subscriptions but can still make it work.

Store

Farmo

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for placing your trust in us and your willingness to share your experience with our service and app. For any queries, feel free to contact us at [email protected] or in-app live chat, we are always happy to help you.

5 / 5 Share

July 1, 2022

Native has been super easy to use so far. There are a ton of customization options and it's all very self-explanatory. However, my main takeaway is how great the support team is and how they are always available for help. I've installed several new lines of code thanks to the support team.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your wonderful review. We are very thankful to you for taking your precious time to share your valuable experience with our app!! For any queries, feel free to contact us at [email protected] or in-app chat. We are always happy to help you.

5 / 5 Share

June 9, 2022

The subscriptions work great but even greater is the support team to help you make sure the app works with your theme.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing good vibes & great feedback. Feel free to contact us for any queries at [email protected] or in-app chat, we are always happy to help you.

4 / 5 Share

May 26, 2022

We've began to use Native Subscriptions to offer our products in a new and modern way. Our goal is to make it easier on our customers and ourselves. So far so good! We are looking forward to continuing to develop our services with this app and use it to the full potential.

Using app

4 months

Total reviews

3

Average rating

4.7

5 / 5 Share

May 26, 2022

In my opinion this is the subscriptions app of choice, simple to set up and excellent support. So far i see no reason to look elsewhere.

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

Thanks so much for your great experience and good vibes. We are happy to hear that our app meets your requirement and expectation. Do get in touch with us for any queries through in-app chat or email us at [email protected], we are always happy to help you.

5 / 5 Share

May 26, 2022

They respond very quickly and always respond kindly. The app helps our service grow fast. I recommend it to everyone.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you!! It warms our hearts to hear such amazing feedback! We are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for.

1 / 5 Share

May 4, 2022

WARNING! DO NOT USE AND IGNORE THE FAKE POSITIVE REVIEWS! This app has so many bugs that literally destroyed my theme, after customer service heard me question if they are still in beta and testing the system they immediately called me using a video app. They admitted that every installation requires tweaking, and everyone who installs this may need customer support to make the system work just for them. That's not the worst part. The worst part is that my theme code is now destroyed, i can't delete some customers because it says that customer is a subscriber. This is after canceling the subscription order, deleting the order, unsubscriber in the native subscriber app's end, and more! Still to this day I can't delete that customer profile and Native Subscriber blamed it on Shopify. Now im on chat with Shopify and they said its Native Subscribers code causing the issue. Then Native subscriber said its Shopify. WOW. Meanwhile my theme of a brand new site is destroyed. Run away. Do not use

Using app

3 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi, We are really sorry for the problem you have faced. As we explained you in support call that you can not delete that customer because they already placed normal order or subscription order so this is not any app issue it is Shopify by default and Shopify support also told you this. If customer place any single order then also you can't delete that customer till you delete their orders. And as we checked you have installed multiple apps that is why the you faced other design issue. So please let us know if you still face any problem because of our we are happy to assist you anytime. Looking forward for your reply. Hope you understand our concern. Thank you

1 / 5 Share

May 24, 2022

App is buggy and support is unreliable. We've run into frequent issues, such as the app skipping months of a subscription randomly and lack of functionality limiting us from editing subscriptions that are paid in advance. I've sent in support tickets but haven't received any help. 5/24/22 Update — The app developer reached out and asked me to remove my 2 star review, but still hasn't helped with my issues. The monthly subscription that was previously skipping entire months is now charging the customer for a full year, each month.

Using app

6 months

Total reviews

7

Average rating

3.7

5 / 5 Share

March 30, 2022

We've been in business over 10 years and we've never had a subscription product. This app allowed us to get setup very quickly and efficiently. We had questions and needed some help and the team was absolutely fantastic. Quick responses, screenshots and excellent support. Pricing is on point too. So far the feedback from customers and test group has been great. Thanks Native!

Store

MANIMAL

Using app

Over 2 years

Total reviews

13

Average rating

3.5

Developer Reply

Thanks for taking the time to share your thoughts and valuable feedback with us. We're grateful for your honest feedback and we're glad you have a positive experience with our app.

5 / 5 Share

June 23, 2022

I installed the app and was easy to set up and I'm not a tech-minded chap. I've just had come help on chat which was also great. The true value for me is good fast support which is what I received - bravo Native Team, thank you.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2022

Had a problem and customer service installed the app within 20 minutes. Great customer service - great subscription app, use native all our websites.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2022

I looked through every subscription app I could find and tested 3-4 on my website. This one had the best features for least cost. I was pretty happy with it, but have become very loyal after a few experiences working with support on issues I was having (they helped point out it was actually a different app causing them). I think this app is going to be a huge boost for our business in providing flexibility for our customer. Knowing there is a solid support system if issues gives me the comfort to push forward without reservation.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2022

Had a problem with setting up the app and the customer support was fast and so helpful. Thank you!!!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2022

This is my first venture into subscription products. This app is user-friendly and has great customer support.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

Excellent subscription app, we tried many subscription apps but Native subscription seems very good with lot features and quick support, we have Shopify Plus plan with multiple store. I will implement this app for all stores.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2022

We LOVE this app! It's easy to use, works perfectly, and the customer service is great. They've quickly answered any questions we've had. We're so glad we moved to this platform!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

I used this app to set up my subscription box via my website. The customer service team is very hands-on, and they have a quick response time. Very satisfied with my choice to use this app.

Using app

7 months

Total reviews

1

Average rating

5.0