Utterbond Subscriptions App
Shopify subscriptions app to boost recurring revenue.
Rating
4.9
feedback
117
chart
#2,472
All reviews
Rating Breakdown
Review RSS Feed
July 1, 2022
Native has been super easy to use so far. There are a ton of customization options and it's all very self-explanatory. However, my main takeaway is how great the support team is and how they are always available for help. I've installed several new lines of code thanks to the support team.
Thank you for your wonderful review. We are very thankful to you for taking your precious time to share your valuable experience with our app!! For any queries, feel free to contact us at [email protected] or in-app chat. We are always happy to help you.
June 9, 2022
The subscriptions work great but even greater is the support team to help you make sure the app works with your theme.
Thank you so much for sharing good vibes & great feedback. Feel free to contact us for any queries at [email protected] or in-app chat, we are always happy to help you.
May 26, 2022
We've began to use Native Subscriptions to offer our products in a new and modern way. Our goal is to make it easier on our customers and ourselves. So far so good! We are looking forward to continuing to develop our services with this app and use it to the full potential.
May 26, 2022
In my opinion this is the subscriptions app of choice, simple to set up and excellent support. So far i see no reason to look elsewhere.
Thanks so much for your great experience and good vibes. We are happy to hear that our app meets your requirement and expectation. Do get in touch with us for any queries through in-app chat or email us at [email protected], we are always happy to help you.
May 26, 2022
They respond very quickly and always respond kindly. The app helps our service grow fast. I recommend it to everyone.
Thank you!! It warms our hearts to hear such amazing feedback! We are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for.
May 4, 2022
WARNING! DO NOT USE AND IGNORE THE FAKE POSITIVE REVIEWS! This app has so many bugs that literally destroyed my theme, after customer service heard me question if they are still in beta and testing the system they immediately called me using a video app. They admitted that every installation requires tweaking, and everyone who installs this may need customer support to make the system work just for them. That's not the worst part. The worst part is that my theme code is now destroyed, i can't delete some customers because it says that customer is a subscriber. This is after canceling the subscription order, deleting the order, unsubscriber in the native subscriber app's end, and more! Still to this day I can't delete that customer profile and Native Subscriber blamed it on Shopify. Now im on chat with Shopify and they said its Native Subscribers code causing the issue. Then Native subscriber said its Shopify. WOW. Meanwhile my theme of a brand new site is destroyed. Run away. Do not use
Hi, We are really sorry for the problem you have faced. As we explained you in support call that you can not delete that customer because they already placed normal order or subscription order so this is not any app issue it is Shopify by default and Shopify support also told you this. If customer place any single order then also you can't delete that customer till you delete their orders. And as we checked you have installed multiple apps that is why the you faced other design issue. So please let us know if you still face any problem because of our we are happy to assist you anytime. Looking forward for your reply. Hope you understand our concern. Thank you
May 24, 2022
App is buggy and support is unreliable. We've run into frequent issues, such as the app skipping months of a subscription randomly and lack of functionality limiting us from editing subscriptions that are paid in advance. I've sent in support tickets but haven't received any help. 5/24/22 Update — The app developer reached out and asked me to remove my 2 star review, but still hasn't helped with my issues. The monthly subscription that was previously skipping entire months is now charging the customer for a full year, each month.
March 30, 2022
We've been in business over 10 years and we've never had a subscription product. This app allowed us to get setup very quickly and efficiently. We had questions and needed some help and the team was absolutely fantastic. Quick responses, screenshots and excellent support. Pricing is on point too. So far the feedback from customers and test group has been great. Thanks Native!
Thanks for taking the time to share your thoughts and valuable feedback with us. We're grateful for your honest feedback and we're glad you have a positive experience with our app.
June 23, 2022
I installed the app and was easy to set up and I'm not a tech-minded chap. I've just had come help on chat which was also great. The true value for me is good fast support which is what I received - bravo Native Team, thank you.
March 16, 2022
Had a problem and customer service installed the app within 20 minutes. Great customer service - great subscription app, use native all our websites.
March 14, 2022
I looked through every subscription app I could find and tested 3-4 on my website. This one had the best features for least cost. I was pretty happy with it, but have become very loyal after a few experiences working with support on issues I was having (they helped point out it was actually a different app causing them). I think this app is going to be a huge boost for our business in providing flexibility for our customer. Knowing there is a solid support system if issues gives me the comfort to push forward without reservation.
March 7, 2022
Had a problem with setting up the app and the customer support was fast and so helpful. Thank you!!!
Feb. 25, 2022
This is my first venture into subscription products. This app is user-friendly and has great customer support.
Feb. 23, 2022
Excellent subscription app, we tried many subscription apps but Native subscription seems very good with lot features and quick support, we have Shopify Plus plan with multiple store. I will implement this app for all stores.
Feb. 4, 2022
We LOVE this app! It's easy to use, works perfectly, and the customer service is great. They've quickly answered any questions we've had. We're so glad we moved to this platform!
Jan. 18, 2022
I used this app to set up my subscription box via my website. The customer service team is very hands-on, and they have a quick response time. Very satisfied with my choice to use this app.
Dec. 27, 2021
The app is excellent and it does just what we needed. The support service is awesome and they have helped me with some technical issues which they resolved in no time. I highly recommend this app
Dec. 23, 2021
I am a big fan of this app. the support is A+ as well. they have a half an hour zoom meeting with you which you will need to schedule once you install the app. You can tell them every requirement about how the app should work, they will install it correctly simultaneously for you. I needed the app to be installed on my product, faq, and the home page and they did it perfectly. The app is perfect. You don't have to give per subscription commission to anyone. They customized the app according to my needs. The support after the installation was awesome as well. A+ overall for both, the app and the support.
Dec. 20, 2021
I arranged a call for some help with the subscription management function. Jack was super helpful and made changes while we were still on the call! really impressed with the level of service! Thank you Jack and the team.
Dec. 6, 2021
Great subscription solution, with probably the most reasonable pricing structure out there. Also works well with their other app solutions which we will eventually delve into. Customer support was very speedy and helpful (thanks Jigs).