Webkul Helpdesk Support‑UVdesk
Customer support with social media & marketplace [eBay,amazon]
Rating
4.9
feedback
20
chart
#5,081
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
50%
-
More than a year
20%
Reviews Summary
The Webkul Helpdesk Support—UVdesk app has received overwhelmingly positive reviews from ecommerce merchants. Users praise its user-friendly interface, intuitive design, and exceptional customer support from the Webkul team. The app offers a range of features like a Ticket Dashboard System, Live Chat Support, Automated Replies, Form Builder, and more, making it a comprehensive tool for enhancing customer service workflows. Customers appreciate the ease of use, integration with other apps, and prompt assistance from the support team. However, some users mentioned a lack of branding flexibility and customization options, suggesting room for improvement in these areas.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 4, 2024
I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design. The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help. This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!
Feb. 12, 2021
Incredible support, great brought! Thank you ................... ............................. .........................................
Oct. 1, 2020
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System. 2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about) 3. Automated Replies to the customer queries 4. You can even write and manage the tasks from UV Desk 5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder 7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
Jan. 6, 2021
Good app we highly recommend this for those who need a ticketing system. Thank you for assisting us.
Hi, Thank you for the review. As we have checked, the support team has responded to all the query well in time, so request you to check the spam too. The team is again trying to get in touch via email, please respond so we can get the things sorted.
July 11, 2020
Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more