Webkul Helpdesk Support‑UVdesk
Automate customer support inquiries across all channels easily
Rating
5.0
feedback
8
chart
#16,273
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
25%
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Less than a month
38%
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Less than a year
38%
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More than a year
0%
Reviews Summary
The UVDesk app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users appreciate the ease of use and powerful features of the Ticket Dashboard System, Live Chat Support, Automated Replies, Form Builder, and the ability to manage tasks from UV Desk. The app also allows customers to raise tickets directly from the website, check ticket status, and reply, providing a seamless customer service experience. The customer support is highly praised for being cooperative and attentive, with users mentioning specific team members like Vidu who provided excellent assistance and guidance during setup. Overall, merchants highly recommend UVDesk for its functionality and professional ticket system.
Highlights
Review RSS Feed
All reviews
Oct. 4, 2024
I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design. The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help. This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!
Oct. 1, 2020
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System. 2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about) 3. Automated Replies to the customer queries 4. You can even write and manage the tasks from UV Desk 5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder 7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
Oct. 29, 2019
A very easy to use program. Intergration of other apps are very straightforward and the step by step instructions are great. Support was very attentive to an initial installation issue I was having and got it squared away quickly.
Sept. 12, 2018
These Guys are just the best. I am currently using their app and I can say the app is excellent. The App is giving our Customers the best experience right now. Their support is great. Vidu is a darling. She took us through the configuration and every other necessary detail. Thanks, Guys. Keep up the good work.
July 13, 2018
Thank you Vidushi for all your help and support in setting the app up. The App seems like it can do everything and anything required for customer service. We're looking forward to trialling it out! Highly recommended.
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