Webkul Helpdesk Support‑UVdesk
Customer support with social media & marketplace [eBay,amazon]
Rating
4.9
feedback
19
chart
#8,608
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
16%
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Less than a year
53%
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More than a year
32%
Reviews Summary
The reviews for the UVDesk app are overwhelmingly positive, with users praising the incredible support, ease of use, and powerful features such as the Ticket Dashboard System, Live Chat Support, Automated Replies, and Form Builder. Customers appreciate the app's ability to generate tickets from social media interactions and the seamless integration with other apps. The customer service is highlighted as cooperative, prompt, and attentive, with users mentioning specific support team members who provided excellent assistance. However, some users mentioned a lack of branding flexibility and desired additional features like Live Chat integration. Overall, the UVDesk app is highly recommended for its functionality, user-friendly interface, and exceptional customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 12, 2021
Incredible support, great brought! Thank you ................... ............................. .........................................
Oct. 1, 2020
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System. 2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about) 3. Automated Replies to the customer queries 4. You can even write and manage the tasks from UV Desk 5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder 7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
Jan. 6, 2021
Good app we highly recommend this for those who need a ticketing system. Thank you for assisting us.
Hi, Thank you for the review. As we have checked, the support team has responded to all the query well in time, so request you to check the spam too. The team is again trying to get in touch via email, please respond so we can get the things sorted.
July 11, 2020
Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.
Oct. 29, 2019
A very easy to use program. Intergration of other apps are very straightforward and the step by step instructions are great. Support was very attentive to an initial installation issue I was having and got it squared away quickly.
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