VanChat AI Chat & AI Chatbot for Shopify

VanChat AI Chat & AI Chatbot

AI chat that sells: AI agent for live chat &...
Developer
VanChat
Rating
4.9
Feedback
120
Reviews
Chart
#613
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the VanChat Shopify App are overwhelmingly positive, with users praising its efficiency in handling customer inquiries, ease of installation, and helpful support team. Users appreciate the AI chatbot's ability to answer questions accurately and improve customer communication. The app has been described as a game-changer, saving time, reducing support workload, and increasing conversions for online stores. Some users highlighted the app's customization options, proactive sales feature, and seamless integration with Shopify. However, a few users mentioned unexpected charges and the need for GDPR compliance for European merchants.

Time spent using app
How long merchants keep the app installed.
Less than an hour 13%
Less than a day 7%
Less than a month 36%
Less than a year 35%
More than a year 2%
All reviews
5 / 5 Share
Oct. 9, 2026

Tried a couple of other Chat apps. But we like VanChat the best. We wanted a simple AI helper that could answer questions for customers. What we found with VanChat was exactly what we were looking for – and more. It provides the nicest "order lookup" experience I've ever seen in a Chat app. It also can provide product information as a customer browses a product page. The look and feel of the app is solid. I ran into some issues with the app and their support team addressed them and took care of the problems within a day. Overall, I'm impressed.

Store Using app Total reviews Average rating
ExcellentSupply.com 1 day 68 4.3
5 / 5 Share
Sept. 16, 2026

This is the first AI chat tool we’ve used for our website. What amazed me was that it took only a few minutes to capture the website information and handles at least 85% of customer questions from the start. You need to train it for questions that are not mentioned anywhere on the website. After a certain period of time, it became a full 24/7 assistant. Lucas has been very helpful and patient walking me through issues whenever I have trouble using this app. There were some unexpected charges, but he addressed our concerns reasonably.

Store Using app Total reviews Average rating
CKL KVM Switches 8 months 3 5.0
5 / 5 Share
Sept. 11, 2026

Great app! Easy to install and works very well. The AI chatbot is helpful and improves customer communication. Highly recommended!

Store Using app Total reviews Average rating
VVFLY Snore Circle 4 months 1 5.0
5 / 5 Share
Sept. 10, 2026

Je viens d'installer cette application et j'ai déjà fait une vente ! C'est vraiment très bien fait et l'installation est rapide. J'ai eu un petit souci avec le widget et l'assistance m'a aidée très efficacement et en quelques heures. Je recommande à 100%

Store Using app Total reviews Average rating
Majolie Pierre About 18 hours 11 5.0
5 / 5 Share
Sept. 7, 2026

VanChat handles nearly 98% of our pre-sales inquiries, including order tracking and product questions. It’s smart, accurate, and even sends summary emails to help improve future responses. It has greatly reduced our support workload.

Store Using app Total reviews Average rating

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