VanChat AI Chat & AI Chatbot

Wir sind zufrieden. KI lernt gut und schnell, je nachdem mit was man sie füttert. Sprachstil etc lässt sich einfach anpassen. Der Support ist sehr gut, bei allen kleinen Problemen wurde uns bisher immer schnell und gut geholfen. Einziger Minuspunkt ist die manchmal etwas undurchsichtige Abrechnung, wovon ich aber hoffe dass es noch geklärt werden kann.

VanChat has been a real win for us—customers find the right gazebo, shed, or sofa faster, and it naturally suggests add-ons like shades or storage. We’re genuinely impressed and happy to recommend it to fellow Shopify merchants.

We’ve been using VanChat on our store and it’s honestly exceeded expectations—it answers sizing questions and pushes the right umbrellas or fire pits with the main buy. Strongly recommend if you want an AI that actually helps sell, not just reply FAQs.

Honestly didn’t expect much at first, but VanChat has been a pleasant surprise—it helps customers pick the right gazebo and even suggests curtains or storage add-ons. We’re really happy with it and would strongly recommend it to other outdoor furniture stores.

Good!

An amazing tool that increased my sales. Definitely worth it and recommended!

VanChat è un’app molto valida, semplice da configurare e ben integrata con Shopify. L’installazione è stata rapida e l’interfaccia è intuitiva anche nella gestione delle diverse impostazioni. Il chatbot si integra bene con il catalogo e riesce a fornire risposte utili ai clienti, migliorando l’esperienza di navigazione e facilitando la ricerca delle informazioni sui prodotti. Molto positivo anche il supporto: disponibile, rapido nelle risposte e attento nella risoluzione delle richieste. Nel complesso, un’ottima soluzione per chi vuole aggiungere al proprio store Shopify un assistente AI efficace e facile da gestire. Consigliata!

Tried a couple of other Chat apps. But we like VanChat the best. We wanted a simple AI helper that could answer questions for customers. What we found with VanChat was exactly what we were looking for – and more. It provides the nicest "order lookup" experience I've ever seen in a Chat app. It also can provide product information as a customer browses a product page. The look and feel of the app is solid. I ran into some issues with the app and their support team addressed them and took care of the problems within a day. Overall, I'm impressed.

This is the first AI chat tool we’ve used for our website. What amazed me was that it took only a few minutes to capture the website information and handles at least 85% of customer questions from the start. You need to train it for questions that are not mentioned anywhere on the website. After a certain period of time, it became a full 24/7 assistant. Lucas has been very helpful and patient walking me through issues whenever I have trouble using this app. There were some unexpected charges, but he addressed our concerns reasonably.

Great app! Easy to install and works very well. The AI chatbot is helpful and improves customer communication. Highly recommended!

Je viens d'installer cette application et j'ai déjà fait une vente ! C'est vraiment très bien fait et l'installation est rapide. J'ai eu un petit souci avec le widget et l'assistance m'a aidée très efficacement et en quelques heures. Je recommande à 100%

VanChat handles nearly 98% of our pre-sales inquiries, including order tracking and product questions. It’s smart, accurate, and even sends summary emails to help improve future responses. It has greatly reduced our support workload.

Very Helpful!

I’ve had a very positive experience with VanChat. The support team is very responsive and always handles my requests quickly. When I need to make changes or fix issues, the team follows up efficiently and helps resolve problems without long waiting times. I’m also impressed with how well VanChat understands our product pages. It can learn and capture product information in detail, making the responses more accurate and helpful for customers. Overall, VanChat has made customer communication much easier and more efficient. The fast support response and strong understanding of our products have greatly improved the service experience.

Set this up on a small Shopify store in a category where accuracy matters more than chat volume. We have claims we are not allowed to make, so an assistant that improvises would be a liability rather than an asset. The AI Instructions layer is what won me over: a global instruction plus separate scenario rules, so you can hard-code what the assistant must never say. I tested it with deliberately leading questions, the kind designed to pull an overclaim out of a bot, and it held the line every time. Product and page knowledge synced from the store with no work from me. Two things to know going in. The global instruction is capped at 1500 characters, which is tight if you have a lot of rules, though the scenario rules absorb the overflow well. And the setting that makes the widget visible to customers lives on the Dashboard rather than in Widget Settings, which took me a while to find.

The proactive sales feature is incredibly powerful, and this app's AI capabilities are the most powerful I've experienced among most Shopify online customer service plugins! It can resolve most customer inquiries. It doesn't have bloated, complex settings and features, and it won't affect your internet speed. I once used a chat plugin with the highest download count, and it was so laggy every day that it made me question my existence. Replying to over twenty customer service replies was a huge waste of time, and I kept getting errors when typing in the code.

Hey, could you confirm whether VanChat is EU‑US Data Privacy Framework (DPF) certified – and if not, whether/when it's planned? Alternatively, do you offer EU data hosting / EU data residency (so no data leaves the EU)? We need one of these so European merchants can use the chat in a GDPR‑compliant way. Thanks!

Nous avons eu une incompréhension avec le service VanChat mais une intervention rapide de leur part a permis de résoudre notre problème. Le Bot nous a permis de réaliser des ventes

une fois mis en place, il travaille tout seul

helpful chat app. easy to setup