VanChat AI Chatbot & Live Chat

Set this up on a small Shopify store in a category where accuracy matters more than chat volume. We have claims we are not allowed to make, so an assistant that improvises would be a liability rather than an asset. The AI Instructions layer is what won me over: a global instruction plus separate scenario rules, so you can hard-code what the assistant must never say. I tested it with deliberately leading questions, the kind designed to pull an overclaim out of a bot, and it held the line every time. Product and page knowledge synced from the store with no work from me. Two things to know going in. The global instruction is capped at 1500 characters, which is tight if you have a lot of rules, though the scenario rules absorb the overflow well. And the setting that makes the widget visible to customers lives on the Dashboard rather than in Widget Settings, which took me a while to find.

The proactive sales feature is incredibly powerful, and this app's AI capabilities are the most powerful I've experienced among most Shopify online customer service plugins! It can resolve most customer inquiries. It doesn't have bloated, complex settings and features, and it won't affect your internet speed. I once used a chat plugin with the highest download count, and it was so laggy every day that it made me question my existence. Replying to over twenty customer service replies was a huge waste of time, and I kept getting errors when typing in the code.

Hey, could you confirm whether VanChat is EU‑US Data Privacy Framework (DPF) certified – and if not, whether/when it's planned? Alternatively, do you offer EU data hosting / EU data residency (so no data leaves the EU)? We need one of these so European merchants can use the chat in a GDPR‑compliant way. Thanks!

Nous avons eu une incompréhension avec le service VanChat mais une intervention rapide de leur part a permis de résoudre notre problème. Le Bot nous a permis de réaliser des ventes

une fois mis en place, il travaille tout seul

helpful chat app. easy to setup

Still in the set-up stage. Seems good so far.

Only used it for about a week so far but liking it so far. Not so much about making sales but just answering basic questions.

I’m really happy with this app so far. It’s easy to use and everything was simple to set up. I had a question and support responded quickly and was very helpful. I would definitely recommend it.

I took a risk and paid a lump sum for the lifetime option. It has more than paid for itself. 90% of our inquiries are things vanchat can handle. It has cut down the amount of emails a ton as well as increased our conversions. I am very happy.

Ahorra mucho trabajo y ayuda con la venta

Excellent system increased our global standing

Great App, saves a lot of time that we've wasted on support

We haven't installed yet, but have been working to train the chatbot, and so far, it's looking really promising! Our hope is that this can lift some of the burden off our our customer support call team and answer more questions for customers and potential customers.

I really like how easy it is to integrate with Shopify and the AI responses are really natual

I rarely feel this happy about an app! I have been a long-time Shopify user, and this little app was so easy to install. It started generating orders without any extra work from me. Since my shop has a large and highly customised product range, I usually get a lot of customer questions. As a one-woman business, this app has been a true win-win — it saves me time and helps my customers instantly. Easy to install, smooth to use and already making a difference!

VanChat is a game-changer. The accuracy is amazing.

Really cool service. The road map for future features looks great too. Recommend!

loving it and how it works!