Rating

4.8

feedback

542

Reviews

chart

#185

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    19%
  • Less than a year
    44%
  • More than a year
    32%

Reviews Summary

The reviews for the Shopify App are mostly positive, highlighting the ease of use, excellent customer support, and the app's ability to enhance the customer experience by managing product variants and images effectively. Users appreciate the quick responses from the support team and the app's seamless integration with their themes. However, there are a few negative reviews mentioning issues with functionality after updates and delayed responses from customer service.

Highlights

Positive customer support and quick responses
Ease of use and seamless integration with themes
Enhanced customer experience with effective management of product variants and images
Issues with functionality after updates
Delayed responses from customer service

Rating Breakdown

  • 5
    96% (522 ratings)
  • 4
    0% (2 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    2% (11 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 15, 2024

App works great - I had an issue when I changed templates and chatted with support who quickly worked to resolve the issue. Communication with support through their chat and email was fast and extremely efficient. I am a very happy customer! Thanks!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2024

Japanese. Due to the update of Shopify, the application stopped functioning, but they were very generous in changing the code on the page, etc. Your hospitality is wonderful. You should definitely use this app.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 4, 2024

I was supported quick and efficiently by nikkilesh, is a privilege this customer service, thats why I have the lifetime plan, thanks nikkilesh!

Using app

Over 5 years

Total reviews

11

Average rating

4.8

2 / 5 Share

Nov. 4, 2024

The app generally functions as expected; however, recurring issues often arise, such as incorrect images displaying and, most critically, unnoticed errors that affect customer experience and lead to lost sales. These issues tend to reoccur, though the support team is helpful and responsive.

Using app

About 1 year

Total reviews

4

Average rating

3.8

5 / 5 Share

Oct. 28, 2024

I had the pleasure of being assisted by Baushan in customer service, and I couldn't be happier with the experience. Baushan was incredibly helpful, attentive, and quick to resolve my issue, ensuring every detail was taken care of. Their professionalism and dedication made all the difference, and I left the interaction feeling fully supported and valued as a customer. Highly recommend Baushan and the team – outstanding service and a job very well done!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

All reviews

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