Variant Image Wizard + Swatch

I’m sorry to hear about your experience and understand your frustration. I reviewed your case right away and issued you a full refund within two hours of receiving your message — it’s already been processed and should appear in your account within 7–10 business days. You uninstalled the app on October 13th, which is also when your subscription was automatically cancelled. However, since the uninstall happened during an active billing cycle, Shopify still applies the charge for that full cycle — which is what happened here. Our app uses Shopify’s billing system, so all charges are processed directly by Shopify, and we don’t have control over the timing or application of those charges. I hope this helps clear up any confusion, and thank you for bringing it to our attention. – Jake, ProductWiz Team

Thank you for your review. According to our records in Shopify Partners, your subscription was automatically cancelled after uninstalling our app on September 29th, 2025. We also show that you briefly reinstalled our app on October 6th, 2025, though no subscription plan was activated during that visit. Our app uses Shopify's billing system exclusively, which means billing automatically stops when you uninstall. We have a dedicated section in our app's billing page that explains this process. Since you mentioned uninstalling several months ago, I'd appreciate if you could share any documentation or screenshots showing an earlier uninstall date at [email protected]. I'll be happy to look into this immediately and resolve any billing issues. Best regards, Jake

Hi there, I’m really sorry you felt unsupported — that’s never the experience we want to provide. Please feel free to reach me directly at [email protected] and I’ll personally help with your custom theme integration to make sure everything goes smoothly. Thank you for your patience and for giving us the chance to help.

Hi there, I’m sorry to hear you ran into an issue with your Dawn theme. Our app is built using Shopify’s app embed system and doesn’t modify your theme’s code at all. We take great care to ensure compatibility with themes — including Dawn — and haven’t seen similar issues reported by other users. From what you’ve described, it sounds like something else may have caused the issue. That said, if you’re open to it, feel free to email me at [email protected], and I’ll be happy to take a closer look and help troubleshoot. Best regards, Jake from ProductWiz Inc.

Hello! Thank you for taking the time to share your experience with our app. We're genuinely sorry to hear that it didn't meet your expectations. Your feedback is invaluable, and we're always working to enhance our app based on insights like yours. While we're continually making improvements to serve our merchants better, our support team at [email protected] is always on hand should you have questions or require assistance. Best wishes, The ProductWiz Inc. Team.