Sugoi JDM review for Etsy Sync ‑ velopLab
Nov. 27, 2024
UPDATE: We left this review after having issues with their application. We are not using any other application on this store. We manage other Shopify stores with a more expensive subscription plan and have no issues. Additionally, as others have mentioned, they make excuses as to why their application cannot export data from Etsy to Shopify. If you make a sale on Etsy, their application cannot export shipping data to Shopify. They blame Shopify, but we know this is not true. This application does not work as advertised. Unfortunately, this application is horrible. Support is slow, and the misleading marketing is very shady. I would stay away from it unless you are just starting an Etsy or Shopify store. Additionally, they make excuses as to why the advertised options do not work. You must manually link all your items to Shopify, which takes days if you have a more extensive catalog. This application overrides your current date on Etsy to some Default settings, which made us have to redo over 500 items in our store.
We appreciate your feedback and regret that you experienced these challenges. We want to clarify that after reviewing the situation, it seems our app was not responsible for the issues mentioned. We received recent information today directly from you via email, indicating that the problems persist even though our app has been uninstalled for some days. Technically, after uninstallation, our app no longer has permissions to make changes to your Shopify or Etsy store, which means the source of the ongoing issue lies elsewhere. We strive for transparency and excellent service, and we encourage anyone facing difficulties to reach out so we can assist directly. We are committed to supporting our users and ensuring a smooth experience whenever possible.
