Paint by Numbers review for Advanced Shipping Rules
March 5, 2021
I have two locations (US and overseas). I installed this app to use blended rates with subtitles to clarify each product's shipping time when the customer purchases products from different locations. It took me a long time and a lot of trial and error to configure. When everything was set up, the app's blended rates did not show any subtitles. I reached out to support - to my surprise, here was the response: "When there are multiple locations in an order, Shopify is responsible for blending the rates, and the blended rates from the app will not be shown... if the subtitles don't match, they will just omit a subtitle." I might be crazy, but blended rates are clearly advertised in the app's captures and description. To make it work, they asked me to eliminate inventory tracking in multiple locations, which I cannot do for obvious reasons. All in all, this was a tremendous waste of time and a frustrating process. I had to change tons of things in the backend that I will need to redo now. They should not advertise things the app cannot overcome.
This is valuable feedback. We will be adding text to the app page with a warning that: The blended rates functionality within the app will only work for groups of products that belong to the same shipping profile and same shipping location in Shopify. If products belong to different shipping profiles or different locations, the blended rate functionality of the app will not work for those products. I hope new merchants will discover that new text, and also discover this review of yours and the response. Thanks again for the feedback. We are sorry for your wasted time, and hope your effort to point this out saves other merchants for wasting their time too.
