Advanced Shipping Rules
The reviews are overwhelmingly positive and consistently praise the app for solving complex shipping needs that Shopify alone cannot handle. Many merchants say it gives them the flexibility to create detailed shipping rules, zone-based pricing, blended or tiered rates, and custom configurations for products with different weights, sizes, locations, and markets. Users also frequently mention that the app is easy enough to use once set up, works reliably, and has helped their stores run more smoothly or even increase revenue. A major recurring strength is the support team, especially named staff members like Molly and Brian, who are described as fast, patient, knowledgeable, and willing to go above and beyond with setup, troubleshooting, documentation, and even video walkthroughs. The negative feedback is much less common, but it does point to a few concerns. Some users found the app expensive, while others reported difficulty with setup or configuration, especially when shipping rules were complex. A small number of reviews mention serious issues such as billing problems, bugs, slow support response, lack of phone support, or trouble getting carrier rates linked correctly after external changes. There are also a few comments suggesting the app may not fully solve certain shipping-rate problems for everyone, such as eliminating blended rates. Overall, though, the dominant impression is that the app is powerful and highly valued, with support being the standout feature.
The help I received when I had questions was top notch. They helped me understand what I was doing and how to fix it and I've never experienced such great customer service/ help. Would recommend them to anyone needing shipping options for their stores!
I just downloaded this app and needed help setting it up. Support logged on and helped me with setup in about 45 minutes. This app does all I needed it to do.
I just finished moving the app from test to live mode and so far everything is working exactly as expected. I was able to test without a rush thanks to the fact that they let you test the app in TEST mode for as long as you need. Their support is out of this world amazing. Very responsive and helpful, something not often see nowadays. The app is fairly customizable and flexible and allows you to do a lot more than the standard Shopify Shipping Rates setting.
Really good plugin, but Brian's support has truly been excellent - thank you
I highly recommend this app! I needed to apply different tax rates to different products, which was quite complicated, but the app offers enough flexible options to adapt everything to my requirements. The technical support team has been amazing. They patiently worked through the problems I had accidentally created and resolved everything within my requested timeframe. THANK YOU SO MUCH! I highly recommend this app!
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