All reviews

Rating Breakdown

  • 5
    93% (279 ratings)
  • 4
    3% (8 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (5 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 100% (299)
Review RSS Feed Review RSS Feed

1 / 5 Share

Sept. 3, 2024

Slow support when there are clear bugs on their side. Cost me losing a lot of sales at a critical time. Only email support is available, they won't pick up their phone. Get this app if you want customers to never come back to your site due to high shipping.

Using app

Almost 4 years

Total reviews

3

Average rating

2.3

1 / 5 Share

Feb. 10, 2024

Was recommended to use this app by Shopify support to help with eliminating combined shipping rates. Well, it does the same thing as the standard shipping profiles in Shopify and there is no way of turning off the blended rates.

Using app

About 22 hours

Total reviews

2

Average rating

3.0

Developer Reply

We’re sorry that Shopify support was misguided in recommending our app for your problem when maybe they could have explained that your issue is unsolvable. Often times our app is recommended by them because we can solve most solvable shipping issues. However, there is a hard limit to Shopify’s shipping rates, which is that there is no possible way to show multiple sets of shipping rates at checkout. Not our app or any others can solve this limitation unfortunately.

1 / 5 Share

Sept. 3, 2019

No way to automatically assign products to groups, and randomly empties groups. Really expensive too! Switched to Bespoke Shipping, one of many apps that is half the price, unlimited, and does everything we want reliably.

Using app

Over 1 year

Total reviews

2

Average rating

2.0

1 / 5 Share

July 25, 2018

Asked for help weeks ago and never even received a reply

Using app

4 months

Total reviews

25

Average rating

3.9

1 / 5 Share

April 16, 2018

App is terrible. They show certain rates and then tell you you need to sign up for Shopify stuff to make the App work. It's nearly impossible to edit or use as well. Very complicated.

Using app

17 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 20, 2017

Was using this app for awhile. Found out today that for the last few hours it was just straight up showing customers an error and preventing them them from checking out. Brilliant...

Using app

5 months

Total reviews

5

Average rating

3.4