vidaXL Dropshipping
Import & sync products from vidaXL easily within your webshop
Rating
2.0
feedback
61
chart
#4,093
All reviews
Rating Breakdown
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Nov. 7, 2022
Kann nur abraten. Wenn man es installiert, möchte die App API Zugangsdaten. Wo man die erstellt, steht dort nicht. Nach etwas suche (Fehler wenn man sich vorher einen Vida XL Account erstellt, immer falsche Verlinkung, hilft nur Inkognito Modus) erfährt man, dass es nochmal 30 Euro pro Monat kostet. Daher nicht mal ein kostenloser Test möglich. Habe die App daher deinstalliert.
Liebe Julery, Woosa hat diese vidaXL Dropshipping-App für Shopify entwickelt. VidaXL Dropshipping hat auch ein eigenes Geschäftsmodell und eigene Preise. Dafür können wir leider nichts. Wenn Sie es in Zukunft trotzdem versuchen möchten, können wir als Woosa während Ihrer Probezeit etwas bedeuten. Sie können uns gerne kontaktieren ;) Grüße, Team Woosa
Oct. 14, 2022
Stunden von Arbeit zum Produkttexte schreiben, Preisgestaltung, Foto Bearbeitung, und etc. gingen verloren, weil die App die Daten einfach überschreibt !!!!!! DAFÜR GIBT ES KEINE ENTSCHULDIGUNG, ICH HABE TAGE DARAN GESESSEN !!!! ICH BIN EXTREM SAUER !
Dear Cats-shop24, Even though it is a shame that all your work is lost, this has nothing to do with the functionality of our plugin. You can configure in our settings to NOT update content like description, title and so on. Probably you have misconfigured these settings? If you need any help with setting up our app, you can always reach out to our support desk via [email protected]. Hope to hear from you soon! Kind regards, Team Woosa
Sept. 6, 2022
Due to delay in price update on an item, I lost money on an order. Tried to reach out to support, but never received a reply.
Hi Salamin, Thank you for your review. Support always replies within 4 hours (during business hours) to your ticket. Where did you submit a ticket? Please try again via [email protected]. Thanks in advance! Kind regards, Team Woosify
Aug. 11, 2022
Lodged a support request on Monday for a critical issue. Product images are being removed on live SKUs synced via this app. Friday no response. Not good enough, looking into other solutions.
Hi Bargain Avenue, Sorry to hear that you are not satisfied. VidaXL had an issue with the product images yesterday indeed. We load them from their CDN and therefore it didn't show in your store. However, they fixed the issue and it has nothing to do with the functionality of the app itself. Let us know if you have any more questions via [email protected]. We are happy to help! Kind regards, Team Woosify
July 12, 2022
Their customer support is not the best. Started transferring products, on 24/6, after 24 hours, only a very small percentage were transferred. I am writing to their support if this is normal. I am told that the transfer will take 24-48 hours. After 14 days, only a small fraction is transferred and it is basically only sold out items, despite the fact that I have set it to not transfer sold out items. I contact their support and get a quick response. they want access to my store so they can fix the error. I accept their request immediately. After 2 days, I get an email from them that I have not complied with their request and if I do not respond within 2 days, they will interpret it as that the issue is resolved. I reply to them immediately that I have accepted their request 2 days ago and can see that no one is logged in from Woosify, despite having access. Now 3 days have passed since my last email to them and still have not heard anything and no one has logged in to access my store. I am writing this review in hopes of resolving this issue. and this does not happen to others who use Woosify in the future. It's expensive to pay for their subscription if you can not use it anyway.
Hi team GoodFella, Thank you for your review. Sorry to hear that you experience our service as not that good. Looking at our conversation, we don't agree the fact that our Support Desk is lacking. There only has been 1 email from your end received and you have received a reply on that within 2 hours, asking for access to your shop to investigate the issue. We have never received a reply on that, even after our system reminded you of that automatically after 2 days. Please send us a new email with your email address to [email protected]. So that we can actually solve the issue for you and be sure to keep communicating with us via email. Hope to have informed you well enough. Greetings, Team Woosify
April 12, 2022
Do not use this application, it is a waste of your nerves and time. Products are deleted after they are edited, all your work is wasted. Support does not respond to emails. By sending a Ticket, they ask you to access Wordpress, even though you write in it that you have a shop on Shopify. If you write directly to [email protected], they will not reply. I wrote 5 e-mails about the same subject, I hope she will kindly answer at least one ...
Hi DuoDecor.pl, Sorry to hear that you are experiencing issues with our vidaXL Dropshipping app. There are a couple of reasons why products are suddenly deleted: - VidaXL removed it from their catalog - The product is out of stock (depending on your app settings) - You have deselected a category, in that case all products within that category will be deleted. Our support is available 7 days a week. If you would like, we can even give you a phone call to sort things out? Kind regards, Team Woosa
March 1, 2022
Eigentlich 0 Sterne es gibt viel zu viele Probleme mit der App. Man erreicht keinen für Hilfestellungen, die Produkte verschwinden von heut auf morgen. Ich arbeite Stunden lang um die Optimierung der Produkte/Kategorien, aber auf einmal ist alles weg. 0 Sterne
Hello, Sorry to hear that you are experiencing problems with our app. Where did you try to reach us and solve any issues? We can't find a ticket in our ticket system. If you are still open to discuss a solution, you can do so here: woosa.com/support. Hopefully we'll talk soon! Best regards, Team Woosa
Feb. 13, 2022
Currently the app is worthless. Please do not install before the devs have fixed the bugs that are currently present. Hope it gets done quickly
Hi KiesGwn, Sorry, we have missed your 1-star review! Did you already submit a support ticket via our website? In that case we can investigate and solve the issue for you. Hopefully we'll talk soon! Best regards, Team Woosa
Dec. 15, 2021
Impossible de rentrer les accès API. Elle ne les reconnait pas ! j'ai pourtant vérifier mes codes, les ai même changé. L'application est donc inutile.
Hi ICAQUE, Did you sent us an email via support? You should request your API key via vidaXL in order for us to sent your dropshipping orders automatically to them. Please contact us via woosa.com/support/. Best regards, Team Woosa
Dec. 10, 2021
This app charges you without asking. You just need to add it and even if you do not open it ever, it still will take your $29. It is not worth it to comment more...
Hi Bragga Home Solutions, As you might know as a user of Shopify, an installed Shopify app will be automatically charged even if you have not opened it. If you want us to do not charge, then please cancel the installation of the app and request a refund via the Shopify Support agency. It is not very efficient to communicate via a review. We can assist you with anything via phone, live chat or email. Just contact us via woosa.com/support and we are happy to help! Best regards, Team Woosa
Oct. 10, 2021
I have attempted to contact Woosa the app developer multiple times and they have not responded. There is no user manual, Stock quantity does not sync.
Hi Newstart Furniture, Sorry to hear that you couldn't reach our support desk. We're available via phone, email and live chat via our website: woosa.com/support/. Our opening hours are 08:30 to 17:00 CET time. Best regards, Team Woosa
July 21, 2021
Waste of time , there is no way to start 30 days trial , once you register they will take you to VidaXL site and they are asking 30Euros to Join and Start Dropshipping . There is no need for this plugin , you can directly start dropshipping with VidaXL , Misleading!
Hi Shoplane, Sorry that you feel like we're misleading you. We - Woosa - are the developers of the plugin. VidaXL is basically a seperate company who provides the dropshipping solution. Therefore we both charge a subscription fee, since we both have done an effort to make a solution available. However, it seems this is not clear from the beginning. Therefore we'll adjust our introduction text. Thank you for the heads up! Best regards, Team Woosa
July 19, 2021
DO NOT USE IT! Yesterday my ENTIRE product catalogue from VidaXL disappeared! 1000's of edited products, weeks and weeks of work wasted. I had ads running that were sending people to a product that had been deleted! Who pays for that wasted ad spend!? I had the same problem as the person who reviewed below too. 1000's of product prices changed to the B2B price. Zero useful instructions. I had to password protect the site, this, in turn, upset Google and I had my merchant account suspended.
Hi Kulani Home, This seems a very weird issue, which never happened before (only due to misconfiguration or use of our settings). For example unselecting a category, will result in products to be deleted within that category. We have replied to your support ticket, to discuss the matter. Best regards, Team Woosa
July 16, 2021
Unfortunately does not work as hoped :-( the prices are overwritten with the B2B prices despite the settings - that's a disaster with 1,000 products! The price calculation settings are not logical and also not understandable. For me as a Shopify webshop provider, NO recommendation !! In the worst case, it causes enormous losses if you do not recognize quickly enough that the net prices are suddenly in the online shop.
Hi Dein, Sorry to hear that you're confused by our settings. Did you know we have a support desk, which is ready to help you on a daily basis? We will invest some more time in documentation for this app and explaining every setting in detail, based on your feedback. Please feel free to contact us via [email protected] or +31 (0)320 - 33 77 77. Best regards, Team Woosa
July 15, 2022
Boa tarde tenho está aplicação há quase um ano, de algumas semanas para cá que os produtos novos estão a entrar sem stock, já enviei vários emails com exemplos, ninguém resolve, hoje desinstalei a app e voltei a instalar, agora nem sequer consigo aceder às configurações porque a mesma nem se mexe, como querem fazer resolvem a questão ou desinstalo o app de vez?
Hello Storenanda, We are in contact with you since today. Unfortunately this 1-star review reaches us, before we could investigate what went wrong on your shop. Maybe you would reconsider this review after the issue is solved? We're working hard to solve it as soon as possible for you! Best regards, Team Woosa
June 10, 2021
Cant log in to app and see products on free trial. I signed up on their site for account but cant find API key requested on shopify app to log in and see any products.
Hi French Valley, You can easily start your trial period via the app store of Shopify, since this is a Shopify app. Our website only offers WooCommerce plugins, which should be downloaded. You're talking about the API token of vidaXL. Therefor you should sign up for a vidaXL account via: dropshipping.vidaxl.com. Please feel free to contact us via [email protected], so that we can inform you how to do so. Best regards, Team Woosa
May 6, 2021
Hi, how do I communicate with your support team? Never got a response after clicking 'Get Support' button or I don't know where a response was sent. Thanks. Update: tried creating a ticket on your website linked on another review to get some info. Couldn't submit because I didn't provide Wordpress user/password. Don't have wordpress and really? you ask for user/password via online form...?
Hi NPM Workshops, We can imagine this is very unclear to you. We will make sure that this will be changed as soon as possible. For now you can submit a ticket by choosing "Account/Billing". We're happy to help you! Best regards, Team Woosa
April 23, 2021
I have spent incredible amount of time and also some money Guinea pig testing this beta app. It's a shame that we have to pay to be testing this clearly buggy and not working app as you can see from other reviews as well. The product import stops for no reason and it will create duplicate products if it is run again. Duplicate products with same SKU's also show different stock quantities so it would create a lot of problems if someone would rely on this app for selling. Also there is no documentation available.
April 2, 2021
De app lijkt in eerste instantie goed te werken. Vervolgens blijkt de app allerlei fouten te hebben. / geen voorraad synch etc. Ruim 2 weken in contact met support, geen enkele hulp. Zeggen dat ze er elke keer op terug komen, vervolgens kom je van een koude kermis thuis. Ik kan de app dan ook zeker niet aanraden.
Hi sport-24.nl, Dank voor jouw review. Er zat inderdaad een issue in de voorraad synchronisatie vlak na livegang. Deze is inmiddels opgelost. Mocht je toch nog issues hiermee ervaren, zouden wij graag een ticket ontvangen via woosa.com/support. Enkel op die manier kunnen wij het voor je oplossen. Het is erg druk op support in deze vreemde tijden, maar we doen ons uiterste best iedereen binnen 1 werkdag van een antwoord te voorzien. Groetjes, Team Woosa
March 11, 2021
I can't even get the app started since the support doesn't answer and give me the API key - the first they sent did not work and the app did not work I had to download the app three times. Sad they can't get better software and support for this app.
Hello Home of HappyDesign, Woosa is the developer of this app, which offers great support with a good response time via our website or the live chat, see: woosa.com/support. VidaXL is the dropshipping company where you need the API key from. Can you please escalate your request to Woosa? So that we can support you in getting the API key from vidaXL as soon as possible? Thanks in advance. Best regards, Team Woosa