vidaXL Dropshipping
Import & sync products from vidaXL easily within your webshop
Rating
2.2
feedback
55
chart
#2,750
All reviews
Rating Breakdown
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June 18, 2024
so mad for second time they took money from my account when they assure me that they cancel my subscription . this is the worst dropshipIng app plus 0 help you need to wait a month for replay . i want my money back
June 13, 2024
no instaléis esta app me han cobrado dos meses (30 euros + 30 euros) y aún sigo esperando que me den de baja. Unos estafadores.
May 28, 2024
I want to unsibscribe, but there is no option to do it???? With 1 click I can subscribe but there is hidden option to cancel subscription? WHY?
Thank you for leaving your review. You can uninstall the app by going to the Shopify admin, click Settings > Apps and sales channels. Click the app vidaXL app. To remove the app from your store, click Uninstall app. For more information visit https://help.shopify.com/en/manual/apps/uninstalling-apps
May 2, 2024
HELLO. Do not resell the goods of this company, because the goods are of poor quality, defective. Returns are fine, but customers are unhappy with most items. I've had a lot of nerves with this company because of customer complaints.
Hi Aduko, Sorry to see you had such a bad experience with the quality of the items. Be aware that we are Woosa and only provide the integration of VidaXL into your store. Please contact VidaXL if you have an issue with shipments and items. I hope you experience with our app and support were better.
Jan. 12, 2024
DONT INSTAL!!! AND DO NOT SUBSCRIBE. CUSTOMER SERVICE IS VERY VERY BAD! THEY DO NOT INSTALL VARIANTS WHILE VIDAXL PROVIDE INSTRUCTIONS ON HOW TO DIFFERENTIATE AND THE PLUGIN DOESNT WORK
Good day! We could have expected this 1-star review since our conversation was already unpleasant right from the beginning. We wish you good luck with another app! Greetings, Jessica Woosa
Aug. 24, 2023
Bonjour, A priori nous avons un essaie de 30 jours, mais celui semble ne pas être pris en compte, on nous demande de payer 30 euros, pour avoir là clefs d’accès API de manière à poursuivre l’intégration. Aussitôt installer aussitôt retirer. Contact chat défectueux.
Aug. 24, 2023
Ich habe noch nie eine schlechtere Dropshipping-Plattform gesehen! Sie zahlen 30 Euro pro Monat, um einige Produkte zu verkaufen, für die Sie nichts verdienen. Sie haben enorme Preise und verkaufen auch online zu Preisen, die weit unter dem liegen, was Sie als Wiederverkäufer erzielen können. Sie haben keine Chance, ihre Produkte zu verkaufen. Außerdem habe ich zwei Tage lang versucht, das 30-Euro-Abonnement aufzugeben, und Ihnen wird keine Möglichkeit dazu gegeben. Maskierte Täuschung! ICH EMPFEHLE ES NICHT!!!
Aug. 11, 2023
Sehr gute App aber nicht für den Schweizer Markt zu empfehlen !! da die Preise nicht an das Schweizer Geldformat angepasst werden können und das Unternehmen auch nicht vor hat dies zu tun in naher Zukunft und somit eine Automatisierung des Stores Verunmöglicht bestes Beispiel: www.oceanien.ch Preisgestaltung im Checkout beachten ! in der Storefront konnte Ich noch alle Preise runden aber halt an die Programmierung des Checkouts läst shopify mich nicht ran. aber sie sagt auch klar das die Preise Geldformate von VIdaXL ( woosa ) richtig übermittelt werden müssen wenn Sie ein seriöser Dropshipping für die Schweiz sein wollen. eigentlich wollte ich International auf allen Märken in denen oceanien vertreten ist diese app einbeziehen aber wenn sie mir nicht einmal mit solch einem kleinen Problem helfen wollen sehe ich in naher Zukunft auch keinen Grund für weitere Zusammenarbeit.
June 13, 2023
It is ridiculous how rudimentary this app works. When importing, you hardly have any options and if you choose the automatic update, the products are simply deleted for no visible reason. Apart from that, VIDAXL is unfortunately not a good dropshipping provider.
March 31, 2023
I don’t really enjoy this plugin, the products variant like sizes, colours etc are listed as single products, it’s so hard for customers to find the size or colours they prefer. Please developer look in to this, is very important. Thanks!
Hi Furnishmaxi, Unfortunately this is not solvable for the app itself. vidaXL simply doesn't have a recognizable structure in their product feeds, to recognize parent products and its variations. We also want it to be otherwise. Thank you for your review though, hopefully to rest of the app such as the fast synchronization is worth the struggle! Kind regards, Team Woosa
Feb. 12, 2023
Awful customer service, i wanted to cancel my trial and it's taking forever. A simple thing like this takes sooo long. You can't make anything succesful with this company for sure. If i wanted to cancel my trial in the last days, waiting for their response would get me paying for this app. Nice strategy there, the hunger is big.
Hello Shopzy.ro, Thank you for your review. However, this seems a bit weird to blame us. You are aware that you have installed the App via Shopify and you can also remove the App from your Shopify backend? Once doing this no payment or trial period will continue. We cannot do this for you, it is simply how Shopify works :) Maybe consider starting another business? Good luck! Kind regards, Team Woosa
Dec. 18, 2022
Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again. They never solve the actual problem. This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order. Support has not replied since we asked refund.
Hi team Julgiganten, Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk. We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away! P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL. Enjoy your day! Ciao, Team Woosa
Nov. 9, 2022
Customer Service is useless. They responded to my first email, and when they requested something which I provided information on they have not responded in the last week. Before they respond in the comments (like they have done so in the other bad reviews) YES, i have emailed [email protected].
Hello Casaza Store, Thank you for your review. I can see where it went wrong. Your impatience on getting a reply is working against you. Instead of getting the ticket "to the top" again, every reply puts it back to the bottom. We reply based on oldest response and not on newest responses. Every 24 hours you should get at least one reply. We have you now on top of the list and will get back as soon as possible. Kind regards, Team Woosa
Nov. 7, 2022
Kann nur abraten. Wenn man es installiert, möchte die App API Zugangsdaten. Wo man die erstellt, steht dort nicht. Nach etwas suche (Fehler wenn man sich vorher einen Vida XL Account erstellt, immer falsche Verlinkung, hilft nur Inkognito Modus) erfährt man, dass es nochmal 30 Euro pro Monat kostet. Daher nicht mal ein kostenloser Test möglich. Habe die App daher deinstalliert.
Liebe Julery, Woosa hat diese vidaXL Dropshipping-App für Shopify entwickelt. VidaXL Dropshipping hat auch ein eigenes Geschäftsmodell und eigene Preise. Dafür können wir leider nichts. Wenn Sie es in Zukunft trotzdem versuchen möchten, können wir als Woosa während Ihrer Probezeit etwas bedeuten. Sie können uns gerne kontaktieren ;) Grüße, Team Woosa
Oct. 14, 2022
Stunden von Arbeit zum Produkttexte schreiben, Preisgestaltung, Foto Bearbeitung, und etc. gingen verloren, weil die App die Daten einfach überschreibt !!!!!! DAFÜR GIBT ES KEINE ENTSCHULDIGUNG, ICH HABE TAGE DARAN GESESSEN !!!! ICH BIN EXTREM SAUER !
Dear Cats-shop24, Even though it is a shame that all your work is lost, this has nothing to do with the functionality of our plugin. You can configure in our settings to NOT update content like description, title and so on. Probably you have misconfigured these settings? If you need any help with setting up our app, you can always reach out to our support desk via [email protected]. Hope to hear from you soon! Kind regards, Team Woosa
Sept. 6, 2022
Due to delay in price update on an item, I lost money on an order. Tried to reach out to support, but never received a reply.
Hi Salamin, Thank you for your review. Support always replies within 4 hours (during business hours) to your ticket. Where did you submit a ticket? Please try again via [email protected]. Thanks in advance! Kind regards, Team Woosify
Aug. 11, 2022
Lodged a support request on Monday for a critical issue. Product images are being removed on live SKUs synced via this app. Friday no response. Not good enough, looking into other solutions.
Hi Bargain Avenue, Sorry to hear that you are not satisfied. VidaXL had an issue with the product images yesterday indeed. We load them from their CDN and therefore it didn't show in your store. However, they fixed the issue and it has nothing to do with the functionality of the app itself. Let us know if you have any more questions via [email protected]. We are happy to help! Kind regards, Team Woosify
July 12, 2022
Their customer support is not the best. Started transferring products, on 24/6, after 24 hours, only a very small percentage were transferred. I am writing to their support if this is normal. I am told that the transfer will take 24-48 hours. After 14 days, only a small fraction is transferred and it is basically only sold out items, despite the fact that I have set it to not transfer sold out items. I contact their support and get a quick response. they want access to my store so they can fix the error. I accept their request immediately. After 2 days, I get an email from them that I have not complied with their request and if I do not respond within 2 days, they will interpret it as that the issue is resolved. I reply to them immediately that I have accepted their request 2 days ago and can see that no one is logged in from Woosify, despite having access. Now 3 days have passed since my last email to them and still have not heard anything and no one has logged in to access my store. I am writing this review in hopes of resolving this issue. and this does not happen to others who use Woosify in the future. It's expensive to pay for their subscription if you can not use it anyway.
Hi team GoodFella, Thank you for your review. Sorry to hear that you experience our service as not that good. Looking at our conversation, we don't agree the fact that our Support Desk is lacking. There only has been 1 email from your end received and you have received a reply on that within 2 hours, asking for access to your shop to investigate the issue. We have never received a reply on that, even after our system reminded you of that automatically after 2 days. Please send us a new email with your email address to [email protected]. So that we can actually solve the issue for you and be sure to keep communicating with us via email. Hope to have informed you well enough. Greetings, Team Woosify