Vimotia Shoppable Videos & UGC
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Not honouring legacy pricing
The videos on product page automatically gets deleted, not a good experience. TRIED CONTACTING SUPPORT BUT NO RESPONSE.
I installed it twice, and both times, I faced a similar issue! I integrated my Instagram account here and wanted to present those videos under the product page, at a particular location. However, this app only lets you configure either at the top or at the bottom. I am not too pleased with the support. If they can help me with the configuration, I might install the app back!
We apologize for any inconvenience caused by our app and would be happy to assist you with configuring your video gallery at a specific location. Our support team has tried reaching out to you multiple times. Please let us know how we can help. We value your satisfaction and appreciate your patience. We are looking forward to your reply.
The customer service here is so poor. Still waiting to hear back from them after we complained we are not able to share videos to our social sites even after subscribing.
Our support team has resolved the issue and replied you with the solution. But it seems our response emails all went into your spam box. Please check your spam folder or let us know your alternative email address by replying this review. Thanks.
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