Helpful Product Reviews App
The reviews are overwhelmingly positive, with most merchants praising the app’s reliability, ease of use, and ability to collect and display product reviews effectively. A major strength mentioned repeatedly is the support team, especially Yusuf, who is described as responsive, patient, knowledgeable, and willing to go above and beyond to help with setup, troubleshooting, migrations, and even custom code changes. Many reviewers also value the app’s customization options, clean design, multi-platform compatibility, and the way it helps boost conversions and customer trust. The negative feedback is much less common, but it highlights a few important concerns. Some users report issues with pricing as their business grows, saying higher-tier plans feel expensive. Others mention technical problems such as email delivery failures, blank screens, review moderation access issues, and support not responding quickly enough in certain cases. A small number of reviews also note missing or desired features, such as better linking from reviews to product pages. Overall, the app is seen as strong and dependable, but a few merchants experienced service or reliability problems that affected their satisfaction.
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Wonderful app — works like a champ! Does exactly what it promises, zero fuss.
Helpful Crowd is amazing! Yusuf always is so helpful and polite whenever I have a question or issue. The app works amazingly well and I couldn't be happier! It really boosts my business!
A good app as long as your business is small. We are now on a 69$ monthly plan, which is quite expensive, and there seem to be no more customer support service to answer when problem arises (in our case, a blank screen giving us no more access to moderation on some of our profiles). Surprisingly, there were more support when we were running on the 9$ plan!
Hi there, thanks for your review and we are so sorry that faced this issue. We immediately identified this as a Chrome cookie issue and a change in their policies. We immediately updated our app to propery authentiacate for the Shopify app bridge. We also apologise if you were unable to reach us through our app support, but we can see that we responded within our 6 hour window, which is normal when our support is offline. We appreciate the feedback and please donot hesitate to contact if we can help with anything else. Kind regards, Team HelpfulCrowd
Extreem goede support!! App werkt geweldig, jaren lang super goed mee gewerkt
Hartelijk dank voor uw vriendelijke recensie en voor het benadrukken van onze ondersteuning en de prestaties van onze app! We kijken ernaar uit om met u samen te werken en uw bedrijf en omzet verder te laten groeien. Met vriendelijke groeten, Team HelpfulCrowd
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