Helpful Product Reviews App
The reviews for the HelpfulCrowd Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its seamless integration with various platforms like Squarespace and Shopify. Users appreciate the functionality of the app in collecting and displaying reviews, as well as the excellent customer support provided by Yusuf. The quick response times and helpful assistance from the support team are highlighted as major strengths of the app. Additionally, users mention that the app is easy to use and has helped them increase customer engagement and sales through reviews. However, on the negative side, some users express frustration with the lack of responsiveness from the support team, citing issues with email delivery, spamming of reviews, and difficulties in resolving technical problems. Some users also mention challenges with migrating reviews and encountering errors in the app.
Review RSS feed
Helpful Product Reviews is such a great app. And their customer service is beyond compare. Yusuf has been so helpful!!!
I can’t reach anyone, someone is spamming my reviews and I can’t resolve it. There doesn’t seem to be any way to contact this company. It would be good if there was any customer service at all. I would look elsewhere.
Gute App, die wir seit Jahren genutzt haben. Leider kam es in den letzten Monaten immer wieder zu Problemen. Ohne erkennbaren Grund wurde der E-Mail-Versand deaktiviert. Über den Support konnte er zwar wieder aktiviert werden, was jedoch dazu führte, dass plötzlich hunderte E-Mails auf einmal versendet wurden. In der Folge mussten wir sogar unseren Beitrag erhöhen, um in diesem Monat weiterhin Reviews erhalten zu können. Mittlerweile kommen nicht einmal Testmails an die eigene E-Mail-Adresse an. Ein System, das jahrelang funktioniert hat, läuft plötzlich nicht mehr, und der Support versucht, die Probleme mit der angeblichen Unwissenheit des Kunden zu erklären – als würde man den Spam-Ordner nicht kennen. Wer noch die Wahl hat, sollte besser einen anderen Anbieter wählen. Übrigens kommen natürlich auch die Export-Backups nicht an, was selbst einen Umzug erschwert. Support-Anfragen hierzu werden ebenfalls ignoriert.
I have been with HelpfulCrowd for several years now and I must say, they are fantastic! Their platform works seamlessly with Squarespace. When I moved over to Shopify, Yusuf helped me move all my reviews over to the Shopify platform. I was ecstatic about that because I thought I would lose all my reviews when I made the transition. HelpfulCrowd is so good, that I have rarely had to contact them. On the few occasions I have, I was able to use their Chat feature and got a response within seconds. Typically, I deal with Yusuf and he's always patient and has always resolved my issue. If you are looking for a review and Q&A platform, I highly recommend them! I wish they had a loyalty platform as well.
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