Helpful Product Reviews App
Product Reviews SEO digital media marketing suite with Q&A
Rating
4.8
feedback
178
chart
#4,868
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
16%
-
Less than a month
45%
-
Less than a year
23%
-
More than a year
12%
Reviews Summary
The reviews for the HelpfulCrowd Shopify App are a mix of positive and negative feedback. On the positive side, many users praise the app for its seamless integration with various platforms like Squarespace and Shopify. Customers appreciate the functionality of the app in collecting and displaying reviews, as well as the excellent customer support provided by Yusuf. Users highlight the ease of use, quick response times from support, and the helpfulness of the team in resolving issues and assisting with migrations. The app is commended for its user-friendly interface, design customization options, and effectiveness in increasing customer engagement through reviews. However, there are also negative reviews mentioning issues with email delivery, system malfunctions, and unresponsive support. Some users experienced problems with email sending, backups not being received, and difficulties in resolving technical issues. Overall, while the app receives high praise for its features and support, there are areas that need improvement to ensure a more consistent user experience.
Highlights
Review RSS Feed
All reviews
April 8, 2026
Gute App, die wir seit Jahren genutzt haben. Leider kam es in den letzten Monaten immer wieder zu Problemen. Ohne erkennbaren Grund wurde der E-Mail-Versand deaktiviert. Über den Support konnte er zwar wieder aktiviert werden, was jedoch dazu führte, dass plötzlich hunderte E-Mails auf einmal versendet wurden. In der Folge mussten wir sogar unseren Beitrag erhöhen, um in diesem Monat weiterhin Reviews erhalten zu können. Mittlerweile kommen nicht einmal Testmails an die eigene E-Mail-Adresse an. Ein System, das jahrelang funktioniert hat, läuft plötzlich nicht mehr, und der Support versucht, die Probleme mit der angeblichen Unwissenheit des Kunden zu erklären – als würde man den Spam-Ordner nicht kennen. Wer noch die Wahl hat, sollte besser einen anderen Anbieter wählen. Übrigens kommen natürlich auch die Export-Backups nicht an, was selbst einen Umzug erschwert. Support-Anfragen hierzu werden ebenfalls ignoriert.
March 17, 2026
I have been with HelpfulCrowd for several years now and I must say, they are fantastic! Their platform works seamlessly with Squarespace. When I moved over to Shopify, Yusuf helped me move all my reviews over to the Shopify platform. I was ecstatic about that because I thought I would lose all my reviews when I made the transition. HelpfulCrowd is so good, that I have rarely had to contact them. On the few occasions I have, I was able to use their Chat feature and got a response within seconds. Typically, I deal with Yusuf and he's always patient and has always resolved my issue. If you are looking for a review and Q&A platform, I highly recommend them! I wish they had a loyalty platform as well.
Feb. 8, 2026
Our experience with Helpful Crowd Product Reviews has been excellent. The system does exactly what it needs to do and that is gather and display reviews. However, the best part of working with them is their support. It is absolutely superior. They are quick to respond and either give me the advice I need or just take care of the matter themselves. I highly recommend this app.
Using app
6 days
Total reviews
1
Average rating
5.0
Jan. 17, 2026
Une expérience de qualité, j'ai pu récupérer l'intégralité de mes avis sur mon shop, Helpful c'est occupé de tout, Yusuf à était d'une aide précieuse, la communication était tellement rapidement, même le weekend. https://wilderhatco.com/
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more