Helpful Product Reviews App
The reviews for this Shopify App are mostly positive, highlighting the excellent customer support provided by Yusuf and the effectiveness of the app in collecting and displaying reviews. Users appreciate the ease of use, customization options, and the seamless migration of reviews when transitioning to Shopify. However, there are a few negative reviews mentioning issues with pricing, lack of customer support, and technical problems such as email sending errors and server issues. Overall, the app seems to be highly recommended for its functionality and support, with users praising Yusuf for his prompt and efficient assistance.
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Helpful Crowd is amazing! Yusuf always is so helpful and polite whenever I have a question or issue. The app works amazingly well and I couldn't be happier! It really boosts my business!
A good app as long as your business is small. We are now on a 69$ monthly plan, which is quite expensive, and there seem to be no more customer support service to answer when problem arises (in our case, a blank screen giving us no more access to moderation on some of our profiles). Surprisingly, there were more support when we were running on the 9$ plan!
Hi there, thanks for your review and we are so sorry that faced this issue. We immediately identified this as a Chrome cookie issue and a change in their policies. We immediately updated our app to propery authentiacate for the Shopify app bridge. We also apologise if you were unable to reach us through our app support, but we can see that we responded within our 6 hour window, which is normal when our support is offline. We appreciate the feedback and please donot hesitate to contact if we can help with anything else. Kind regards, Team HelpfulCrowd
Extreem goede support!! App werkt geweldig, jaren lang super goed mee gewerkt
Hartelijk dank voor uw vriendelijke recensie en voor het benadrukken van onze ondersteuning en de prestaties van onze app! We kijken ernaar uit om met u samen te werken en uw bedrijf en omzet verder te laten groeien. Met vriendelijke groeten, Team HelpfulCrowd
I've been using HelpfulCrowd for about a year now for my website, beyondbohemian.com and I've been really impressed with this app, especially the support that I've gotten from the team there. I've used other review apps before, including some of the other biggest names, but I really like this one the best because of the level of customization and control I have over it. Sure, you might find others that are a little lower cost, but they are often lacking in essential features, especially if you're trying to run a serious business. The increase in conversions and the way I can control the way reviews display make the higher-tier plans very easy to rationalize. I love how, any time I have a question, they are super fast to respond and walk me through everything step by step. They've even offered to do things in my Shopify store on my behalf, where I don't have to touch anything at all. I just tell them what I want, and they're happy to work with code or whatever it is I may need. This is definitely one of the few essential apps that I'll keep in my Shopify stack long-term.
We are so glad that you are impressed with our app and the support from the team! We hope to be able to continue to meet your expectations in the future and help your business grow! Kind regards, Team HelpfulCrowd
Migrating my reviews from another e-commerce platform was so easy! Great support when I had questions. Yusuf even set up a video meeting to fix a problem I had with the stars appearing in the wrong place. He went over and beyond and I can’t thank him enough for his skills, patience and professionalism.
Yusuf is the King of our Customer Support team.. always goes the extra mile to help configure and get more our of the app. Thank you so much for your kind words and the review. We look forward to continue to help you grow your business into the future! Kind regards, Team HelpfulCrowd
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