Alba Delux review for Helpful Product Reviews App
April 19, 2023
Hi, I need help, but they not help me.. I pay all month $10 but my plan said free... Please give me a response.. I tolk with Helpfulcrowd, they help me today, but seid me I don´t have a subscription with those. They said me Shopify charge me the $10 in my invoice and they didnt know that.. Now, I will mail to Shopify to correct o refound the payments without app.. Finally, Helpful talk with me an they help me in all things. I recomend Helpful!
Hi there Alba, we're so sorry we were unable to reply to you within 15 minutes as the team was offline when you requested assistance to export your reviews. Please be assured that we always aim to provide all users a 5 star service and app experience! We've look at your account and the team has already sent you a few emails outlining next steps and has already exported the reviews to the registered app address. They have also looked into your current plan and your account is on the Free plan, so if you think there is an issue in being overcharged, please share any invoice details confidentially with the support team and they will work with the billing team to resolve. We hope that we have helped resolved your issue and looking to continue to support you in future. Just reach out to the support team if you need any more assistance and they'll be happy to help. Best regards, Team HelpfulCrowd Team HelpfulCrowd
