Dad's Unlimited Patience review for Helpful Product Reviews App
Aug. 8, 2020
Nice try but I found it to hard to set up, the widget never got installed on my Shopify store and the instructions given are for people that has coding knowledge. I managed to get the reviews online but the widgets was mission impossible. Devs tip: Shopify is full of people that has no idea about coding but knows about business, adapt your texts and help sections. You need a communications manager, not a developer writing these instructions.
Hey there, thanks for your review and we're sorry that you faced some difficulties adding some of our widgets. Just so you know, we do have a help desk here 24/7 to provide assistance right within the app from our chat bot, so please feel free to reach out to us we're always happy to help and add the widgets for you. You can see from some of the other reviews hopefully that our service goes above and beyond in this regard. If you still need assistance we're here to help. We automatically inject our widget codes in all of the free Shopify themes, but if you're using a premium theme then this usually isn't possible, due to the fact that the code structure isn't standard across all themes. It's in these instances that the widget code may need to be added manually to the theme. This sounds like this is probably the case for your store. We are excited though as Shopify is hopefully bringing out some standard widget structure in future to make it easier to add widgets to any theme from the page builder. This is currently in beta and only available to developers though. Do let us know if there is anything else we can to assist or if you have any questions using the app and getting the most out of it.
