Helpful Product Reviews App
Make more eCommerce sales with Video Product Reviews
Rating
5.0
feedback
395
chart
#2,416
All reviews
Rating Breakdown
Review RSS Feed
Jan. 28, 2020
The name says it all.. they are all really a super and “HelpfulCrowd” I’m happy with the service they are quick to answer all of my questions and was really patient and got everything all squared away! I highly recommend this service
Jan. 27, 2020
Very useful tool to allow our customers to leave feedback and rate the products. Love that so far it is free for our small business
Jan. 27, 2020
I chose to install this app because it was created by Shopify users and allowed for photo uploads. I am also new to the ecommerce world and am learning as I go. I had some trouble with the app install on my site and their customer service was FANTASTIC. He was very responsive and completed the install, as I had specified I wanted it, on my website in under 10 minutes. He also took the time to give me some additional helpful hints. I will not hesitate to get back in touch with HelpfulCrowd's customer service anytime I have a question no matter how silly it seems. Thank you again!
Jan. 26, 2020
Helpful Crowd is the best Shopify review app available. You can check out the app installed on my store at bushcrafts.com I have had several Shopify stores over the years I've tried all the top review apps. Compared them HC is by far the most affordable and it includes ALL the important features that the others don't. You get written reviews, photo reviews, video reviews, and a Q/A section all in one app. There are even more options available. You will have the option to publish responses to customer questions and reviews on your website. Customers can leave full reviews right through their email, including videos and photos. You can send out post-sale review requests by email and there are options to send them automatically or manually. The only thing you cannot do is edit the customer reviews, however, you do have the option to not publish specific reviews (or questions). When I installed the app it was not compatible with my theme. I contacted support through their chat (at 4 AM) and it was fully installed within a couple of hours. Furthermore, Support migrated my existing reviews from my old non-Shopify webstore along with some reviews on other sales channels FOR FREE!! Yusuf was such a great help and I'm amazed at how he went well above and beyond what I expected especially since I was still on the FREE plan!! I recommend using the chat if you need support.
Feb. 4, 2020
The app worked very well immediately. Set up was easy. Customer support with Anna is excellent. This app really makes my product page look professional. Customers can add photo/video reviews in the free version. Check it out on my product page: https://myshittybackpack.com/products/quality-hemp-multipocket-backpack-with-bottle-holder And the review carrousel on my home page: https://myshittybackpack.com/
Jan. 17, 2020
Great customer service! I spent hours and hours couldn't figure it out myself and Yusuf at customer service fixed my issue right away! My site now looks exactly the way I wanted, thank you!
Jan. 12, 2020
Anna was very helpful, the app is working properly and the design of the reviews is incredible. You should definitely give them a try.
Jan. 8, 2020
After trying another review app and getting frustrated with the lack of support, I decided to give Helpful Crowd a try. I'm so glad I did! I ran into a few integration problems with my custom page app and Anna G. was extremely helpful. She was quick to understand the situation (even though they hadn't encountered it before) and immediately offered to contact the other app on my behalf to see if she could resolve it for me. She got it sorted and I was back on track for launching my store. If you're on the fence about getting them a try, do it! You honestly have nothing to lose :)
Jan. 7, 2020
By far the best review app for the $$ I have yet to find. I have already collected multiple reviews in a short period of time. Where other review systems only get 1 or 2 every few months.
Dec. 31, 2019
Fantastic customer support! Took the time to understand my issue as I am not a software person, then researched it, and solved it. The first time. I am completely satisfied with Helpfulcrowd. The product works very well, and integrates seamlessly with Shopify.com
Dec. 28, 2019
The app is very robust and flexible, and includes a broad set of features. I was also very impressed with their awesome customer support!
Dec. 18, 2019
We installed this app and were so suprised how quickly we began to gather reviews. Install was easy and we were alble to invite past customers to leave product reviews right away which they did! We have tried other reviews apps (including some VERY expensive ones) and did not get the same results. Also the customer service is excellent. We had a small problem with our store (not the app) and this was sorted almost instantly! We would be happy to reccomend to anyone and will be using this app from now on! Thank you!
Dec. 12, 2019
We migrated to Shopify from a different platform and needed to bring our reviews with us. This app let us do that. And we are already seeing new reviews from our Shopify customers!! Most importantly, app widgets look so nice and clean with our theme as if they were designed together. You can't even tell it's a 3rd party plugin
Dec. 12, 2019
The service is awesome. They are always there to help via chat. It was awesome to take a screenshot to help me with the set up my promotions with my positive reviews.
Dec. 7, 2019
Technical help was fantastic. They set up the code for me straight away. Feedback app looks great on my website. Now waiting for reviews to come in.
Hi Diane, thank you for the lovely review. We're glad that you're pleased with how the widgets integrate with your site. Be ready for those reviews! If there's anything else we can do to assist, like tips on maximizing your organic review collection rates, just let us know. HelpfulTeam
Nov. 28, 2019
Anna was super awesome and very quick to assist me in setting up the app as it needed a couple of line of codes manually inserted in the right place. She took care of it and the app looks FABULOUS and very professional. I'm so pleased! I've heard a lot of great things about this app. So far, excellent customer service!
Hi Nathalie, I'm glad that I could assist in getting the app setup quickly. We pride ourselves on our customer service and also HelpfulCrowd, so it's great to get this feedback. If there's anything else we can do to help, please do not hesitate to reach out to us at any time. Kind regards, Anna
Nov. 27, 2019
This app is great for gathering reviews. It simple to use but very powerful. The customer service is great and i cannot fault the team at helpful crowd. Big thumbs up from me guys and girls :)
Hey there Sport Barista! We love thumbs! So glad that we could assist. Thank you again for the review and we expect that as you learn more about our app, you'll see some of the gems that can really boost your business. Be sure to check out PaCE! Team HelpfulCrowd
Nov. 20, 2019
I appreciate their customer service. It was amazing. I had trouble installing the app, and it was hard for me to install manually. But the staff here helped me to install it immediately. Thanks again.
Hey there Miss K! We blushed when we saw your review. Thank you! Some of the Themes on Shopify can be tricker than others, so we're glad that you reached out and the HelpfulCrowd Theme Team were able to help out immediately. We're looking forward to boosting your business...together! Team HelpfulCrowd
Nov. 13, 2019
I had been using another app for months and didn't get a single review. As soon as I starting using this app I started getting tons of reviews. Even people who purchased different items in one order took the time to leave a review for each item, proving how easy it is to leave a review. I'm just starting out and don't have much room in my budget for paid apps, but I gladly upgraded this app once my products increased in order to keep getting the customer reviews coming in! Thanks for making a free version as well as a very reasonably priced upgrade available! I recommend it to anyone who needs reviews.
Wow! Thanks for sharing the feedback New World Pin Co! We'd love to know, but we're best not to ask who the 'other app' is ;-) We're so glad to hear that your getting more reviews, multi-order reviews, love how easy it is, love our free version (with all features) and offer great value paid plans.....you have captured all the things that we truly believe differentiate HelpfulCrowd to the rest of the field... including our customer service team! We'd like to share that we hear this more often than we ever expected from our community, which keeps us motivated to continue to drive change for the better. We also love the fact that we've 'done it our own way' to collect reviews differently to almost every other review app.... and we look to the proof our customers get, not spin about collecting 'in email'. We also believe in making your profits stay in your pocket..and not having to give up 15% of your profit just collect reviews...that's our job. Any wonder why the average conversion rate our stores get is 10% and some upwards of 30% without using coupons? Thanks again NWPC...and we look forward to helping you drive even more content and sales! Team HelpfulCrowd
Nov. 10, 2019
Amazing customer service. I had trouble installing the app, so I reached out and they installed it instantly. After the app had been installed I had already a thousand questions which their customer service team answered instantly. No long waiting time for them to get back to me. Super friendly and patient. Thank you. I appreciate it.
Hey Pooche...thanks a gorgeous ton for your lovely review. We were so glad we could help getting you up and running with the tricky theme. Our staff are still waiting for your questions....24/7...so feel free just to reach out to us anytime. Welcome to the Crowd changing the world...one review at a time!