Vify Order Printer PDF Invoice
Shopify Invoice app
Rating
4.9
feedback
1,028
chart
#62
All reviews
Review RSS Feed
Feb. 11, 2025
Good app! Got everything I needed. Thanks Jack for sorting out my issue promptly.
Feb. 8, 2025
Applications vraiment fonctionnelle et efficace. Le service client est incroyablement réactif surtout Pete qui a réglé mon problème le plus rapidement possible. Merci Pete
Feb. 8, 2025
The app works perfectly, no bugs, and makes downloading and emailing PDF invoices a breeze, something Shopify doesn’t offer by default. Big thanks to Pete from support, who quickly helped me sort out an issue and kept me in the loop the whole time. 5/5 stars, highly recommend!:)
Feb. 7, 2025
Simply amazing and great great customer service, very fast and capable. Thanks !
Feb. 7, 2025
Amazing app. It works exactly as it supposed to. Straight forward and professional. Allow us to expand and grow. Super professional and helpful support. Highly recommended.
Feb. 6, 2025
Merci à LIAM, pour son aide, contact très agréable ! L'application est génial :)
Feb. 2, 2025
The plans information is deceiving, I upgraded to the starter plan as it said 'unlimited orders' and yet I can only print 10 at a time, so it is not clear. When I reached out to support, the VERY rude support person, Pete said: "We will not be at this place if we provide deceiving info to our clients so you can cut that part.As soon as shopify deliver us your precious recent payment, it will be refunded" Nice. Very good customer service there...
Hi there, Thank you for bringing your experience to our attention. I'm Jack, a Customer Support Supervisor here at VIFY, and I'm writing to you regarding your recent 1-star review and your interaction with our support agent, Pete. I was extremely concerned and disappointed to read about your experience. First and foremost, I sincerely apologize for the rude and unprofessional manner in which Pete responded to your inquiry. His comments were completely unacceptable and do not reflect the standards of customer service we strive for at VIFY. We are taking this matter very seriously and have already addressed it with Pete directly. We are retraining our team to ensure all communication is respectful, helpful, and empathetic. Secondly, I want to address your concerns regarding the "unlimited orders" claim on our Starter plan. I understand your frustration and confusion. While the Starter plan does allow for unlimited orders, it appears there's a misunderstanding regarding the printing limitations. The "10 prints at a time" refers to the maximum number of print jobs that can be queued simultaneously, not the total number of orders you can process. We recognize that this distinction isn't clearly explained, and we are actively working on revising our plan descriptions to eliminate any ambiguity and prevent similar misunderstandings in the future. We appreciate you pointing this out. Regarding the refund, I can confirm that it has been processed promptly on our end. If you haven't received confirmation of the refund within 14 business days, please don't hesitate to contact us again, and I will personally help you check it. We value your business and want to regain your trust. I understand that an apology doesn't fully rectify the situation, but I hope you can see that we are committed to learning from our mistakes and improving our service. I would be happy to discuss your printing needs further and answer any questions you may have about our plans. Please feel free to reply to this email my personal one [email protected] at your convenience. Sincerely, Jack
Feb. 2, 2025
Jan. 31, 2025
Great little app. Have used for ages with no problem. Only ever had one issue which as resolved within moments by their support.
Jan. 30, 2025
Good & fast customer support (today from Pete), and easy to edit templates. Cost effective for what we needed.
Jan. 29, 2025
Great easy to use app! working very well and pricing is reasonable! Biggest praise i would give tot heir customer support service - very fast replying and reliable. Pete was our cusotmer agent and he went over and beyond to satisfy every our need with setup of the app and questions we had! I'm recommending!
Jan. 29, 2025
Very responsive team, who quickly sort any technical issues out. They keep us informed of their progress while they look it to it too... Great service and great extra tool to use with shopify.