Vimeo Create ‑ Video Maker
Turn your Product Photos into Stunning Videos that Sell!
Rating
4.5
feedback
685
chart
#30
All reviews
Rating Breakdown
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Jan. 6, 2021
Was willing to pay the fees, but I received no response to my three emails inquiring as to why my videos were not working with my theme. I'll find something better with a company that actually has a customer service department.
Thank you for your review. Our support team has sent multiple responses to your emails. Could you please be sure to check your spam folder and promotions tab for the tickets numbered 7652363 & 7656129. Ticket 7652363 was received on January 3rd and responded to on the same day. Ticket 7656129 was received on January 5th and responded to on January 6th. We look forward to your response!
Dec. 31, 2020
I loved this app, it made all my videos look and feel stunning and professional. But not now, they look horrible, I woke up to messages on the video "is this not eShopifiz"? are you changing your name and brand so early? I had to delete my videos, now I am forced to find some other source to do all our videos, I'm so upset, seeing my video showing all Magistro all over it instead of my branding!
We’re sorry to learn that you're having issues posting videos outside Shopify. That shouldn’t happen! Our team has replied to your support ticket via email with a solution; you can always choose what information is posted on your posts from Videofy by removing the Magisto hash from the post description. Were you able to implement our recommendation? Was the issue resolved? Please let us know if there is any further assistance we can provide. We hope this aids in earning those extra stars from you!
Dec. 30, 2020
They just ripped the carpet out from under me. The whole app is now garbage! To use the video maker you now have to up grade and pay annually up front. $ 230.00 for the minimum plan to be able to use the app. I don't need all these templates they offer and will be going else where.
Thanks for your review! Our app offers both free and paid plans. You can create, save, & download beautiful videos with our free version. Please make sure you choose one of our free Templates or Styles (without the PRO sticker) & do not exceed a 30 second final video. Videos made with our free version have our watermark on them as well. Give it another try and let us how you like your video.
Dec. 7, 2020
asking for £40 per month to add a logo to the video. What a useless app. Also how hard is to allow using your product images directly from your shopify products
We appreciate your feedback. Vimeo Create offers various subscription tiers in addition to our free Basic service. You can compare the prices and differences between them at the following link - https://vimeo.com/upgrade Additionally, how a video is created is up to you! Our highly customizable templates allow you to piece together a video relatively quickly while still letting you insert your own elements (footage, images, copy, and more). Starting from scratch lets you execute on a specific vision, and is a great option if you know exactly what you’d like to do. We’re available for further inquiries or feedback at https://vimeo.com/help/contact.
Nov. 9, 2020
tried this app - it's okay if you haven't tried making your own vids ... thought I could save a bit of time running an automated process - didn't like the results. I'll just stick to making my own.
We are sorry to read that you feel that way. What kind of feedback and constructive input can you provide to make your next experience better? We would love to hear your thoughts and opinions! Let us know.
Oct. 17, 2020
I wanted to love this app. At first I was able to re-arrange the footage, but now I can't. Even when copying a video that I was able to, I am no longer able to. As I am in the US, their support is only available during the night so getting help can be a long process. They have a paid website, with much more options and better videos, but can't see a way to connect it to Shopify.
Thank you for reaching out to us & for providing your feedback about our app. We’re sorry to learn that you're having issues. That shouldn’t happen! Since posting this review, have your issues been resolved on their own or by our support team? Please let us know! In regards to the updates & features, your input has been relayed accordingly.
Sept. 7, 2020
I tried this app and I wanted to like it. I've been using promo.com app and this one fell short in comparison. The text styles look really outdated and once you start editing a video, the text editor is tedious and you cannot easily change the style. I couldn't even have the video displayed on my store, which is good as I was just testing the functionality. It's free though, I'll give them that, but the current rating of 4.8 tells me that most of the reviews might be misleading.
Thanks for your feedback! Actually, we're just putting the final touches to the next generation of our app. We hope to have it available for everyone shortly. In the meantime, can you please tell us why you weren't able to display the video on you store? We'd like to learn more about this in order to improve our app.
Sept. 6, 2020
This was chaos. I rather go be to using promo.com they have the same thing, i do not know who copied from who, but promo app is far better than this. Sorry..i have to delete it.
We are sorry to read that you feel that way. What has brought you to that conclusion? How do you feel we can improve our app for a more well-rounded experience for you? Let us know!
July 19, 2020
It's honestly a better bet to use Fiverr to create ads for you. It's a neat concept ,but the execution is way off. There are better FREE online video editors if you're trying to create a video ad. This is not it
We've recently launched a FREE beta Videofy version and are constantly working on improving our product and developing new features. Our service allows you to use our immense stock library collection and create postable social media videos at no additional cost! How do you think we can do a better job addressing your individual needs within our app? What would you like to see in this app to make it a better experience for you? We would love to hear your thoughts and opinions! Let us know.
May 18, 2020
I WANT TO DELETE THIS EMBEDDED VIDEO. It's ON THE MIDDLE OF MY PAGE AND THERE IS NO GUIDE TO DELETE THE VIDEO. PLEASE HELP ASAP TO DELETE THE VIDEO.
Thank you for reaching out. You can remove a video from your product page the same way you remove an image: On the admin of your store, go to the Products tab. Select the product you created the video for and scroll down to see the media and images section. Look for the video thumbnail with the Play button (it should be the last image). Click on the 3 dot icon and click Delete to confirm. Feel free to check your inbox and follow up there with any other questions. Our support team replied to your inquiry shortly after it was submitted :)
Oct. 27, 2019
It's not working! I did not auto-embed on the product pages. I also show that my video will expire after 59 days.
Thank you for reaching out. We currently support auto-embed in several Shopify store-themes, but it seems that the auto-embed did not work on your store's theme. Luckily, you can also embed your videos manually. I can see that our support team has already sent you the manual embed instructions via email. As for your second comment, the expiration time is only for Draft videos, not for videos that were saved. Please note that when a video is in Draft mode, it is available for viewing/editing for a short period of time. Just make sure to save your videos once you're done editing them to make sure that they don't expire. Feel free to reach out again with any questions or feedback. Best, Team Videofy.