Vimeo Create ‑ Video Maker
All reviews
Review RSS feed
The Vimeo App cannot import products from Shopify anymore. I have over 500 products, only a few are in Shopify folder. If I click on that, it takes to error page. If I try to write anything on search fieldt, it takes also to error page. This problem has been here recently. I contacted support for several days, did not get any help. This is the most incompetent, worthless support I have ever experienced. The support agen does not have any basic knowledge and no intention to look at the issue. I have paid for 1 year. This money is thrown into water.
I thought I’d done something wrong as I couldn’t use it without paying. If you’re not free then you should say that.
I cancelled this app and auto-renewal but they took payment anyway. However it has taken 3 goes to submit a one star review
I have used this app previously and it worked awesomely with my Shopify store. The current version does not integrate with my Shopify products. I have reached out to the developer and no response. Shopify should remove this app becuase it no longer has integration to Shopify products.
Oh no! We’re sorry to learn that you are having issues. We understand that you have reached out to our support team. We will communicate with you further via the ticket and will do our best to resolve this with you!
I tried to use this app to turn my existing product photos into a video on my website using the shopify platform. It would not let me imbed the final video the website or save without paying a monthly $20 fee. it says free but its not. I even kept the video less than 30 seconds as stated and used a free templete. In this case it was the NO FILTER template.
Thanks for your review. Free users can't remove the watermark; that's the trade-off. With an upgrade to Plus (or higher), you can choose if you want to include the watermark on your video. Feel free to reach out to us at https://vimeo.com/help/contact with any other questions.
I used this app to help me create videos. I am really trying to see how to create videos. I wanted to share with someone to provide feedback, but it never shared the video.
Oh no! We’re sorry to learn that you are having issues. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate and assist you?
First I downloaded the app, it auto connected to an unrelated client vimeo account without asking me. I then had to disconnect, create an account for my business. Then I see templates, some with a “Pro” badge. So I click one with no pro badge. Then it tells me I need to download the vimeo app. Download the app and it’s sideways, no tablet version. Then it asks me what kind of videos I want to make, and eventually asks me for money to do anything. Total waste of my time.
Hi, thank you for your review. We’re sorry to read about your experience with our app. Please note that the optimal VC for Shopify experience occurs when operated on a computer or laptop, as it is not supported on tablets nor mobile web. For additional information or so we can assist further, could you please reach out to us directly at https://vimeo.com/help/contact?
Was willing to pay the fees, but I received no response to my three emails inquiring as to why my videos were not working with my theme. I'll find something better with a company that actually has a customer service department.
Thank you for your review. Our support team has sent multiple responses to your emails. Could you please be sure to check your spam folder and promotions tab for the tickets numbered 7652363 & 7656129. Ticket 7652363 was received on January 3rd and responded to on the same day. Ticket 7656129 was received on January 5th and responded to on January 6th. We look forward to your response!
I loved this app, it made all my videos look and feel stunning and professional. But not now, they look horrible, I woke up to messages on the video "is this not eShopifiz"? are you changing your name and brand so early? I had to delete my videos, now I am forced to find some other source to do all our videos, I'm so upset, seeing my video showing all Magistro all over it instead of my branding!
We’re sorry to learn that you're having issues posting videos outside Shopify. That shouldn’t happen! Our team has replied to your support ticket via email with a solution; you can always choose what information is posted on your posts from Videofy by removing the Magisto hash from the post description. Were you able to implement our recommendation? Was the issue resolved? Please let us know if there is any further assistance we can provide. We hope this aids in earning those extra stars from you!
This was chaos. I rather go be to using promo.com they have the same thing, i do not know who copied from who, but promo app is far better than this. Sorry..i have to delete it.
We are sorry to read that you feel that way. What has brought you to that conclusion? How do you feel we can improve our app for a more well-rounded experience for you? Let us know!
I WANT TO DELETE THIS EMBEDDED VIDEO. It's ON THE MIDDLE OF MY PAGE AND THERE IS NO GUIDE TO DELETE THE VIDEO. PLEASE HELP ASAP TO DELETE THE VIDEO.
Thank you for reaching out. You can remove a video from your product page the same way you remove an image: On the admin of your store, go to the Products tab. Select the product you created the video for and scroll down to see the media and images section. Look for the video thumbnail with the Play button (it should be the last image). Click on the 3 dot icon and click Delete to confirm. Feel free to check your inbox and follow up there with any other questions. Our support team replied to your inquiry shortly after it was submitted :)
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.