All reviews

Rating Breakdown

  • 5
    82% (561 ratings)
  • 4
    9% (64 ratings)
  • 3
    3% (20 ratings)
  • 2
    1% (9 ratings)
  • 1
    5% (31 ratings)
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3 / 5 Share

Nov. 4, 2021

Good app but we need to go pro which is only annual base - we would use the app for new products only, meaning 3 times a year making the $240 stiff compared to other video platforms.

Using app

16 minutes

Total reviews

21

Average rating

4.5

Developer Reply

Thank you for your feedback. We’ll forward it along to our product team—we’re constantly working on improving, and we appreciate the input. We’re available for further inquiries or feedback at https://vimeo.com/help/contact.

3 / 5 Share

May 30, 2021

I love this app, it is great for creating videos for my products to put on my FB and YouTube. However, that's a lot of dough to fork over for a small business trying to broaden their reach. Why not offer monthly for the Pro or even Business? That's the reason I'm only giving three stars - their tiers subscription, Personal you can pay monthly, but business not?

Using app

Almost 2 years

Total reviews

7

Average rating

4.6

Developer Reply

We appreciate your feedback. Vimeo Create offers various subscription tiers in addition to our free Basic service. You can compare the prices and differences between them at the following link - https://vimeo.com/upgrade

3 / 5 Share

May 28, 2021

Great app. I have use this app in the past to create videos without a problem, however just a few days ago i wanted to create a video for my product page. Video was created without an issue but did not work in my product page. Contacted Yelena she was nice and patient however at the end it didn't work. Video was not working in my product page. she said i needed to contact a web developer....?

Using app

Almost 2 years

Total reviews

5

Average rating

4.4

Developer Reply

Hi and thank you for your feedback. Further to our ticket correspondence - Vimeo Create for Shopify allows you to quickly create videos for your Shopify store and products. The output is a video file that can be added as media to your product page, or an embed code, which can be pasted into the HTML of your website. As for the latter - making adjustments to your website code (including changing the code in order to position the video in a different spot) is outside of our support scope and requires developers knowledge. You can try placing it in different parts of the code to see how it works for you, yet we highly recommend that you contact and consult with a developer to make sure the process is performed properly.

3 / 5 Share

March 31, 2021

It's a very basic video editing platform, but it remains a decent option for creating high-impact social videos.

Using app

About 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your review. Is there something else that we could do to turn this 3-star rating into a 5-star rating?

3 / 5 Share

Jan. 21, 2021

I used this app to create promo videos for my website! It was very helpful and I would recommend to other business owners

Using app

24 days

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your review. Is there something else that we could do to turn this 3-star rating into a 5-star rating?

3 / 5 Share

Oct. 19, 2020

I used this app and and completed a video then could not transfer to shopify store for preview i think it would be great.

Using app

About 1 month

Total reviews

1

Average rating

3.0

Developer Reply

We currently support auto-embed in several Shopify store themes, but it seems that the auto-embed did not work on your store's theme. For further support in resolving this, please reach out to us directly by opening Videofy and clicking on Settings --> Contact Support so we can further assist you.

3 / 5 Share

Oct. 17, 2020

Easy to use but the despite (eventually) connecting to youtube, the video never appeared. When added to product page the video appeared (in mini size) on the top bar instead of the product page.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Oh no! We’re sorry to learn that you are having issues. Please reach out to us directly by opening Videofy and clicking on Settings --> Contact Support so we can further assist you.

3 / 5 Share

Oct. 5, 2020

Need more tool for creating short 5-10 seconds ads. More like commercials on TV. Also if the tool can share details on hits from the ad.

Using app

23 days

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for reaching out and for the feedback provided. Our AI engine needs at least a 15 seconds video clip or 5 photos to create a video for you. You can also edit your video and set its length manually. Please reach out to us directly by opening Videofy and clicking on Settings --> Contact Support so we can further assist you.

3 / 5 Share

Sept. 22, 2020

It's a great idea. But when you share the video to your Facebook, when folks click on the video, it makes them open or download the Magisto app instead of just playing the video with this free version.

Using app

About 1 hour

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your feedback. Feel free to reach out to us directly by opening Videofy and clicking on Settings --> Contact Support so we can troubleshoot and help resolve the issue.

3 / 5 Share

July 1, 2020

I use this app for a post on Facebook, and it helps a lot to save you the time of editing videos from others. I recommend it.

Using app

4 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you - glad you like it and find our that our app saves you time! Is there something else that we could do to turn this 3-star rating into a 5-star rating?

3 / 5 Share

Jan. 16, 2020

I just added a video to sharing to Facebook, But I cannot find it anywhere. I share a video on YouTube successfully but it did not let me to input any description. (After a few days I do it again it shows the option now) It was better than shopify a little bit. And the control panel is really bad. It has a long way to improve. I have input so many character and you did not let me to submit the review what happened? Just because I’m not give you five stars? Then I will give you a 3 stars only as I’m going to give you four stars at the beginning.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Hi, thanks for reaching out. This sounds like a support issue. Could you reach out at Settings > Contact Support so we can better understand the issue you encountered on our end?

3 / 5 Share

April 4, 2020

Great video effect and quality. Easy to use especially for people not familiar with video editing. However search function has been removed at the select product step, so it is not practical for store with hundreds of products anymore.

Using app

Almost 2 years

Total reviews

9

Average rating

4.7

Developer Reply

Hey there, thanks for reaching out. I'm glad to let you know that our teams are working on a fix which should be released shortly and the 'Search Product' option should be live again within the next couple of days. Thanks for your understanding and keep creating!

3 / 5 Share

Dec. 26, 2019

It's a great app but keeps refreshing to videos before I could even make a post! Besides that it is very easy to use

Using app

About 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, thanks for reaching out. It sounds like this is a support issue. Could you reach out to us directly at Settings > Contact Support? We will be happy to troubleshoot and help resolve this issue.

3 / 5 Share

Dec. 19, 2019

Reading these other reviews, it seems most people aren't having these issues. Maybe I'm just inept, but I have spent the last 2 days trying to get a video created and posted somewhere. First, the videos wouldn't render and just rendered for hours and hours. Today, I'm not having that issue so I thought I was in the clear. The process to make the videos is extremely easy and I'm very pleased with that, but many of my pictures are not cropped correctly and look funny with the templates, so it's been a process finding pictures that will work and aren't halfway cropped out since there's no way to manually adjust. Finally, got that solved and the video saved. Now, every time I try to post my video somewhere while I'm typing in the description the page jumps and deletes everything I have. I have not been able to successfully post a video anywhere due to that problem so that's been frustrating. This app has great potential, but it's simply been too buggy for me to use right now. Note: I reached out to customer support and have not heard back.

Using app

About 3 years

Total reviews

4

Average rating

4.5

Developer Reply

Hi there, thanks for reaching out. We're so sorry to hear that you are having issues. That shouldn’t happen! Our records show that the support team got in touch with you. We will be following up with you on the same ticket just to make sure that everything is working fine now. We do see that the next videos were successfully created. If you're still having issues or have any questions, feel free to reply to our email. We're happy to help. Team Videofy

3 / 5 Share

Nov. 11, 2019

Hello. It's really easy to create videos with this app and I love almost everything except the fact that I don't have control over the published video. I created and shared a video to my Facebook business page; but once the video ends shows options to watch other videos that have nothing to do with my business. Would have to pass on this freebie.

Using app

About 13 hours

Total reviews

2

Average rating

3.5

Developer Reply

Hey, thanks for your feedback. It seems that the issue you're referring to is actually associated to the way Facebook works. Our support team would love to help and elaborate. Feel free to reach out at Settings > Contact Support.

3 / 5 Share

Oct. 2, 2019

i like the app the only thing i dont like when people click on my video it send customer to there site to watch my video which i do not like id rather pay a fee and when people click to watch my video it dose not redirect them to there site to watch my video other then this it is very simple app and useful also would be nice to have the feature to chouse you own musice to videos

Using app

About 2 months

Total reviews

2

Average rating

2.5

Developer Reply

Thanks for your review! We're glad to hear you find our app simple and useful. To address the issues you've raised: 1. Sharing - native embedding of videos is enabled on Shopify, YouTube and Facebook business pages and ads but not Facebook private timelines due to Facebook's policy change back in 2017. It's possible to upload video files to Facebook private timelines. Please note Videofy doesn't support downloads at this time. 2. Music selection - you can choose a soundtrack during the creation process (a small collection of tracks we find best suiting the editing style you picked) or change it after rendering when editing your video (click 'soundtrack' on the top navigation bar) where you'll find a much wider selection of music. You'll even be able to upload your own music. We hope this extra info helps. Let us know if you have any additional feedback or inquiries. Team Videofy.

3 / 5 Share

Sept. 13, 2019

Is it no longer working? Mine shows empty page when i access the homepage.. It was working two days ago

Using app

2 months

Total reviews

8

Average rating

4.3

Developer Reply

Thanks for reaching out and letting us know about this. Our engineering team was able to recreate and fix the issue. A temporary fix was released Yesterday and everything should be working fine by the end of the day (September 15th). Would you mind checking this on your end and letting us know if you are able to post your videos? Best, Team Videofy.

3 / 5 Share

Aug. 27, 2019

I will update my review when the item (1) is addressed in a timely manner Here's what you need to know about this app BEFORE you crush that Add app button: 1. Maximum resolution of 720p (DEAL KILLER) 2. No way to insert a call to action (CTA) text link. 3. No way to easily export videos. 4. Incompatible with Instagram.

Using app

2 months

Total reviews

61

Average rating

3.2

Developer Reply

Thank you for sharing your feedback. We've recently launched a free beta Videofy version and are constantly working on improving our product and developing new features. Rest assured that the features you mentioned (and more!) are on our roadmap and our teams are working on it. We'll make sure to forward your comment as we understand how important this is. Team Videofy

3 / 5 Share

July 17, 2019

need to be able to upload to IG. Need more variety of music/songs for videos. I'm not sure if I am able to upload more than 1 photo. Doesn't appear that I can.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Thanks for your feedback! A wide variety of music can be found in our Editor section (after you create a first video draft). You can upload numerous photos to your videos in that section too; the initial ones are automatically taken from your store's product page. Instagram sharing isn't available for the time being due to their integration limitations. We hope this info helps. Please try editing your draft video and let us know if you require additional assistance. Always at your service, the Videofy Team.

3 / 5 Share

July 16, 2019

Hi although the app is simple to use and awesome, yet there is no option to save the vid or export to instagram! somehow, my facebook account isnt letting this app post!

Using app

11 months

Total reviews

1

Average rating

3.0

Developer Reply

Hi, Thank you for your feedback. We are happy to hear you think the app is easy to use and works well. Downloading and Instagram sharing is in plans and hopefully we will have that soon on the platform. Lastly, regarding Facebook, if possible, I'd like to contact you by mail and help you. I believe it is a simple matter of permissions. In order to contact you in private, and help you resolve this issue, please contact us (https://www.magisto.com/videofy/support) so we can further look into the Facebook sharing issues you encounter. If you have opened a ticket through our support, please ignore the above. Someone will respond shortly. Let me know if you need any further assistance, Team Videofy