Visual Merchandiser
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the ease of use and the efficiency it brings to merchandising tasks. The app allows for hiding unavailable products, applying filters and sorts, and offers drag and drop functionality, making collection pages merchandising easier. Users also praise the quick response and support from the app developers, who have been able to add requested functionalities within a short timeframe. However, on the negative side, users have reported issues with the app crashing, glitches, and non-responsiveness from customer support. Some users have experienced delays in merchandising actions reflecting on the site, inaccurate stock information, and difficulties in upgrading the app.
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Hi, The app works—when it feels like it. The first time I used it for a collection of 360 items, the app kept crashing whenever I tried to switch between preview pages, completely messing up my arrangement. I contacted customer support and got a reply three days later—by then, I no longer needed the app. The second time, the app didn’t show any of my collections. I uninstalled and reinstalled it, but it still didn’t work. On top of that, I was charged twice despite still having 14 days left on my previous subscription. I reached out again to request a refund, and it’s now been four days with no response. Let's see if that review will be impactful enough for an answer.
Thank you! We greatly appreciate the kind review. Please reach out any time you have any questions or concerns.
The app glitches and breaks often. I have submitted multiple support requests and their team is non-responsive.
Hi P.J. Salvage. We apologize for this, according to our customer support team, we currently have 2 open tickets for you. It is possible these responses ended up in your junk folder, as our responses come from our ticketing system. We will reach out to you again quickly to resolve this asap.
App is not always working, and if there are issues there is very limited support. There is a big delay between merchandising actions taken in the app and them showing up on the site. Additionally, the stock information in the app is inaccurate
Hi Daily Paper. We are apologize for any down time you may have experienced while we were working through some system updates. If you still are experiencing any issues, our customer support team is available to help you through any issues.
We Loved the app, it was better than other merchandising apps in shopify store. But we experienced issues with opening app and display twice already. As of today, we still cannot open the app, it shows error every time we try to open it.
Thanks for the kind words FlashBox. We apologize for any issues you experienced as we were working through some system updates. We would love to hear if these issues have resolved for you.
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