Visual Merchandiser
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the ease of use and efficiency in merchandising large categories. The app has been described as a game changer, making visual merchandising faster and more enjoyable. Users also praise the app developers for their quick response to adding new functionalities and providing great support. However, on the negative side, there are complaints about the app crashing, glitches, and breaking often. Some users have experienced issues with inaccurate stock information, delayed merchandising actions, and unresponsiveness from customer support. Overall, the app seems to have great potential but needs improvement in stability and customer service.
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Hi, The app works—when it feels like it. The first time I used it for a collection of 360 items, the app kept crashing whenever I tried to switch between preview pages, completely messing up my arrangement. I contacted customer support and got a reply three days later—by then, I no longer needed the app. The second time, the app didn’t show any of my collections. I uninstalled and reinstalled it, but it still didn’t work. On top of that, I was charged twice despite still having 14 days left on my previous subscription. I reached out again to request a refund, and it’s now been four days with no response. Let's see if that review will be impactful enough for an answer.
Thank you! We greatly appreciate the kind review. Please reach out any time you have any questions or concerns.
The app glitches and breaks often. I have submitted multiple support requests and their team is non-responsive.
Hi P.J. Salvage. We apologize for this, according to our customer support team, we currently have 2 open tickets for you. It is possible these responses ended up in your junk folder, as our responses come from our ticketing system. We will reach out to you again quickly to resolve this asap.
App is not always working, and if there are issues there is very limited support. There is a big delay between merchandising actions taken in the app and them showing up on the site. Additionally, the stock information in the app is inaccurate
Hi Daily Paper. We are apologize for any down time you may have experienced while we were working through some system updates. If you still are experiencing any issues, our customer support team is available to help you through any issues.
We Loved the app, it was better than other merchandising apps in shopify store. But we experienced issues with opening app and display twice already. As of today, we still cannot open the app, it shows error every time we try to open it.
Thanks for the kind words FlashBox. We apologize for any issues you experienced as we were working through some system updates. We would love to hear if these issues have resolved for you.
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