Visually A/B Testing & CRO
A/B testing & CRO: simply AB test & personalize with...
Rating
4.7
feedback
104
chart
#1,088
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
0%
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Less than a month
16%
-
Less than a year
75%
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More than a year
6%
Reviews Summary
Visually, the Shopify app, has received mixed reviews from users. Some users have praised its efficiency in increasing conversions, intuitive UX, and helpful team. They appreciate the ease of use, customization options, and the support provided by the Visually team. On the other hand, there are negative reviews highlighting issues with billing transparency, technical problems causing disruptions in Shopify stores, and difficulties in canceling subscriptions. Users have also expressed concerns about misleading advertising and code issues even after app removal. Overall, Visually seems to be a valuable tool for A/B testing and CRO, but some users have faced challenges with certain aspects of the app.
Highlights
Review RSS Feed
All reviews
Feb. 10, 2026
Visually is very easy to use, and we’re really happy with the tool overall. Katie is lovely, and working with her support has been a real pleasure.
Feb. 5, 2026
As much as this app has been insanely useful for unlocking capability and speed right out of the box, and as much as we’ve seen growth and increase after increase in our KPIs, the best part of this tool is honestly the people behind it. In the few months we've known each other Katie and the QA/support team are some of the best vendor partners I’ve worked with in a really long time. They’re responsive, thoughtful, and genuinely feel like an extension of our team. And we're not reaching out because something’s broken. It’s because once you see what’s possible, you want to do more, move faster, and keep pushing it further.
Feb. 3, 2026
We had a disappointing experience with Visually’s billing model. The app charges based on order volume, but this was not clearly notified in advance. We only discovered the additional fees after reviewing our invoice, which felt unexpected and unfair.
Jan. 23, 2026
Absolutely avoid them. This has been one of the worst experiences I’ve had with an app. After installing their code, it caused major issues with our Shopify store. Orders weren’t coming through properly, and tags were being applied incorrectly. I reached out and asked for the code to be removed, but even that didn’t resolve the issues. Eventually, I went ahead and removed everything myself - only to find they had still left code embedded in the site. Completely unacceptable. For those looking to use this for marketing or to boost sales, I’d be extremely cautious. Based on what I’ve seen, there’s a high risk of completely false attribution, as their code is scattered all over the place. It’s going to cost you in more ways than one. I’ve reached out multiple times for help, and still haven’t had any meaningful response from their team. Absolutely horrendous. Avoid at all costs.
We’re sorry to hear this experience didn’t meet your expectations. For clarity, Visually uses Shopify cart attributes for internal tracking only. If an order originated from a cart created while Visually was installed, those attributes may still appear on the order after uninstall. This is expected Shopify behavior and does not mean active Visually code is still running on the store. More details can be found in our help center: https://help.visually.io/cart-properties-powered-by-visually We genuinely regret the frustration this caused and thank you for sharing your experience as feedback like this helps us continue to improve how we support our customers. We’ve also followed up directly to you with next steps.
Jan. 19, 2026
There's no way you can cancel your subscription within the user account.
Hi, thanks for the feedback. Visually subscriptions are managed through Shopify, and cancellation is completed by uninstalling the app from your Shopify admin. Our support team shared the uninstall steps from our Help Center. Once the app has been uninstalled, feel free to let us know and we’ll be happy to confirm from our end that everything is fully closed.
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