Rating

4.7

feedback

105

Reviews

chart

#524

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    16%
  • Less than a year
    75%
  • More than a year
    6%

Reviews Summary

Visually, the Shopify app, has received mixed reviews from users. Some users have praised its efficiency in increasing conversions, intuitive UX, and helpful team. They appreciate the ease of use, customization options, and the support provided by the Visually team. On the other hand, there are negative reviews highlighting issues with billing transparency, technical problems causing disruptions in Shopify stores, and difficulties in canceling subscriptions. Users have also expressed concerns about misleading advertising and code issues even after app removal. Overall, Visually seems to be a valuable tool for A/B testing and CRO, but some users have faced challenges with certain aspects of the app.

Highlights

Efficiency in increasing conversions and intuitive UX
Ease of use and customization options
Helpful and responsive team
Issues with billing transparency and subscription cancellation
Technical problems and code issues

Rating Breakdown

  • 5
    91% (96 ratings)
  • 4
    3% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    2% (2 ratings)

Reviews with Text

  • 98% (102)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 3, 2026

Good product with a great support team

Store

DONNI.

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

Visually has been a great upgrade for our A/B testing and CRO workflow. The platform is stable, easy to use for both redirect and on-site tests, and the reporting and built-in guardrails give us confidence that tests are set up correctly and data is reliable. The best part has been the support. The team has been very hands-on in reviewing our tests, helping interpret statistical significance, and advising on how to structure future experiments (including AI-powered design changes and UTM-based landing page tests). Highly recommend Visually if you want both a strong tool and strong guidance.

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 10, 2026

Visually is very easy to use, and we’re really happy with the tool overall. Katie is lovely, and working with her support has been a real pleasure.

Store

Drowsy

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

As much as this app has been insanely useful for unlocking capability and speed right out of the box, and as much as we’ve seen growth and increase after increase in our KPIs, the best part of this tool is honestly the people behind it. In the few months we've known each other Katie and the QA/support team are some of the best vendor partners I’ve worked with in a really long time. They’re responsive, thoughtful, and genuinely feel like an extension of our team. And we're not reaching out because something’s broken. It’s because once you see what’s possible, you want to do more, move faster, and keep pushing it further.

Using app

3 months

Total reviews

5

Average rating

5.0

2 / 5 Share

Feb. 3, 2026

We had a disappointing experience with Visually’s billing model. The app charges based on order volume, but this was not clearly notified in advance. We only discovered the additional fees after reviewing our invoice, which felt unexpected and unfair.

Using app

3 months

Total reviews

5

Average rating

4.2

All reviews

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