Visually A/B Testing & CRO
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Very annoyed by this app. Have uninstalled but the code remains slowing my homepage down immediately. No 'support centre' to contact, no response from my emails to company. Buyer beware!!!
There is no "Free Plan" as suggested. There is a Free Trial.
The Free Plan is for development stores only (https://apps.shopify.com/visually-io) and we've raised this to the team to make it even clearer! We see that you installed and uninstalled today and can confirm that you haven't been charged anything as you were enrolled to the free trial. If you have any further questions, you're welcome to reach out to our support team and we'll be happy to assist!
It's unfortunate that we've had to leave a bad review for this app. We were looking for something easy for our team to A/B test product images. After believing the misleading advertising and description that the app will allow us to test "EVERYTHING" in minutes including product images, we went ahead and installed the app. After struggling for a week to set up a simple image test we booked a support call and were told (very bluntly) that we cannot test product images, and will need their developers to set it up. The support person was not very supportive and was not able to make the app do what was promised so we had to end the call early. Now, several days after removing the app, we are still finding code being inserted into our orders. We have contacted support again. Hopefully they will do something about this so we don't have to report and escalate this to Shopify.
Thank you for your review. We understand how frustrating it can be when a setup doesn’t go as expected, and we’re sorry the experience felt disappointing. Our team worked with you across multiple calls and emails to support your image-testing goals. To clarify: 1. Visually does support product image testing on select plans, and we offered to configure your test for free. 2. You uninstalled during the free trial, so no charges were applied. 3. No Visually code runs after uninstall, what you noted were attributes retained from carts created before your uninstalled. We’ve also updated our site wording to avoid any confusion, thanks for that recommendation! If you’d like to revisit testing or need further support, we’re happy to help and can set this up complimentary as offered.
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