DM Hay review for Vitals: Reviews, Bundles & 40+

2 / 5
July 25, 2021

I've just cancelled this app after using it for a week - will be interesting to see if this is posted or not. The reasons I cancelled it: 1. Limited options on each app to adjust the variables to match our own colours, let alone our own branding style 2. Limited functionality on each app relative to the other stand alone apps available on Shopify 3. Far too many emails 4. Too much wasted waffle on introducing 'how to' videos 5. Slow response to queries Overall, I get the impression Vitals spends far more time and effort on its marketing than it does on developing the technical capability of its apps. ***REVIEW UPDATED 25/7*** I received an email from the owner of the app to reconsider the 2 stars I had given it. I politely explained that I was unable to do this as I was unable to customise the apps to match our branding and I felt the individual apps has limited functionality. Having read through many of their reviews, I find them lacking in detail and meaningful insights into 'why' they approve of the app. I have never heard of the term 'onboarding' before to describe excessive emails which are never a good thing in my book whatever way Vitals want to spin it. There are some fantastic apps available on Shopify however you have to do some leg work to find them.

Store Using app Reviews Rating
DM Hay 6 days 1 2.0

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