Vitals: Reviews, Bundles & 40+
The Shopify App has received mostly positive reviews from users, with many praising its wide range of features and the excellent customer support provided. Users appreciate the app for its ease of use, helpful tools such as video insights, increased average order value (AOV), and conversion rate (CR), as well as the positive impact on their businesses. The customer support team, particularly individuals like Michael, Kliphord, and John Seth, received high praise for their responsiveness, efficiency, and helpfulness in resolving issues. However, there were a few negative reviews mentioning issues with pricing transparency, unexpected charges, and difficulties in canceling the app.
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Hasta ahora me ha encantado!. Es una App bien completa y necesaria para potenciar tus ventas en Shopify
This is a great app with a ton of upselling and bundling features to offer the greatest value to your customers. There are a ton of things to explore and set up for your store that can lead to more products added to customer carts and overall, we've been very happy using it. However, I have to point out that the app includes a 'Direct revenue assists' charge, which is charged based on how much revenue the app has helped generate for your store. So now, we're being charged an extra $200 PER MONTH for using this app due to our revenue bracket. If you're fine with this, then go right ahead and install.
Hi there, and thank you for the thoughtful review. It means a lot that the upsell and bundling tools are earning their place in your store. On the Direct Revenue Assists charge, you're right to flag it. As the apps keep driving results for your store, the charge reflects the value they're delivering. I know it's a lot to see there, and I don't want it to overshadow how well the rest is working for you. We've written to you with what we can do about the charge, and the setup that would suit your store best. Reply there, or write to [email protected] and ask for me, and I'll take care of it. Michael, Head of Support
Absolutely concise help and effort from Jed (my helper). I really think for the monthly price, the Vital's team goes above and beyond expected.
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