Vitals: Reviews, Bundles & 40+
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Impossible d'ouvri l'app je ne comprend pas jai telecharger l'app impossible de l'ouvrir j'essai de desinstaler pour reintaller et reouvrir c'est toujour imposible je ne sais pas c'est du a quoi
Outrageously overpriced for a basic feature – not worth it I’m extremely disappointed with this app. I installed it solely for one simple feature – a Sticky Add to Cart button. That’s it. Nothing complex, no multi‑functionality. But the pricing model is completely unreasonable. On top of the $29.99/month base plan, I was hit with significant overage usage fees every single month. My average monthly bill came out to around $120 – for a sticky cart button. To put that into perspective: I’m paying over $1,400 a year for a feature that many free or low‑cost apps offer for a fraction of the price. There’s no transparency, no value for money, and absolutely no justification for these extra charges. If you're considering this app for a simple use case – please look elsewhere. This is a classic case of hidden costs and predatory pricing. Save your budget and your sanity.
Hi there — thank you for the feedback, and I'm sorry the billing caught you off guard. You're right that the cost didn't match what you were getting. Stores using Sticky Add to Cart on its own were hitting usage charges that made no sense for a single feature, and we've changed how it's metered — that's live now, and your bill should look very different going forward. For context: Vitals has held the same $29.99/month base price for six years, with all 40+ features included. Usage charges are meant to apply to stores processing real volume across the suite, not to a case like yours. Please write to [email protected] and ask for me — I'd like to sort out the charges you've already paid. Michael — Head of Support
Attention cette application vous facture même pendant la période d'essaie gratuite je lai installer 2 jours après 4,40€
Bonjour, et merci pour votre retour. Je suis vraiment désolé que ce prélèvement de 4,40 € vous ait surpris pendant votre essai gratuit - je comprends tout à fait que cela ait pu vous contrarier. Pour clarifier : il ne s'agissait pas d'un abonnement, mais de frais d'utilisation liés à une génération de vidéo par notre outil IA. Cela dit, nous aurions pu rendre cette information plus claire en amont, et nous allons y travailler. Nous vous avons d'ailleurs déjà écrit à plusieurs reprises par e-mail, avec les prochaines étapes pour régler cela pour vous. Notre porte reste grande ouverte : répondez-nous simplement, ou écrivez à [email protected] en demandant Michael, et je m'en occupe avec plaisir. Bien cordialement, Michael | Responsable du support
I cancelled the App at June 9th, but still be charged by 29.99 USD at 21th June. Why?
Hi there, Thank you for the feedback, and I'm sorry the charge caught you off guard after you'd already uninstalled. Shopify bills app subscriptions a cycle at a time, and yours had already been set for June before the uninstallation on the 9th, so it still went through on the 21st. That part runs on Shopify's side, but I completely understand how frustrating it is to be charged for something you'd already left. We've reached out a few times by email and other channels with the next steps to make this right for you. If you'd like, you can write to [email protected] and ask for me, and I'll take care of it personally. Michael | Head of Support
Cancele en el periodo de prueba gratuito y aún asi tras desinstalar la app de shopify me siguen intentando cobrar. NO HAY SOPORTE AL CLIENTE. ES UN ENGAÑO
Hola, y gracias por tus comentarios. Lamento mucho que este cargo te haya sorprendido tras desinstalar la app durante tu prueba — entiendo perfectamente lo frustrante que resulta. En resumen: Shopify factura las suscripciones por ciclos completos, y el tuyo ya estaba programado antes de que desinstalaras, así que el cobro se generó de todas formas. Esa parte depende del sistema de Shopify, pero eso no lo hace menos molesto para ti. Y sobre el soporte: te hemos escrito varias veces; por correo e incluso por WhatsApp, con los siguientes pasos para solucionarlo, y seguimos atentos a tu respuesta. Cuando quieras, escríbenos a [email protected] y pregunta por Michael; me encargo personalmente. Saludos cordiales, Michael | Responsable de soporte
Signed up a couple of months ago. The flat fee was $29.99/month. This has now been quietly updated to '$29.99/month + usage' with no information about the update or what 'usage' actually is. On checking my invoice for this month I've been charged $155.99!!!!! HUGE red flags.
Hi there, We're truly sorry for the confusion around billing. While the usage pricing is shown at install, we understand we could have made it clearer. We've since reached out directly and taken the necessary steps to resolve this for you. If there's anything else we can help with, we're always here. We haven't heard back yet, but our door is still open. Just reply whenever you're ready, and we'll be glad to help. Best regards, Michael
Je veux désinstallé l'application et avoir un remboursement car je ne l'ai pas utilisé. Je l'ai installé le 2 février, 2026 car c'était recommandé de l'installé a ce temps la. je n'avais pas encore ma boutique en mains. Maintenant on demande de désinstallé mais depuis j'ai reçu une facture que j'ai payé de $25.03 et vous essayez de me facturé pour le mois de mars depuis le 4 mars.
cant contact them Tried multiple times App glitches
Not my thing, no free options
Thank you for sharing your thoughts. We understand that pricing and free options are important, and we respect that Vitals may not be the right fit for everyone. With 40+ tools included, we focus on delivering ongoing value, and we’re always happy to help if you ever want to explore it again. We appreciate you giving it a try.
This app is rediculous and needs to be banned from Shopify. Never had such a bad app before. KEPT charging me for months without me using this..!
I am getting unreasonable billing every month where I have deleted the app, but I got the subscription bills in the billing. Give resolution asap.
we are fedup from currency converter, due to this app we have uninstalled our previous app, we tried to communicated with the team earlier as well but they said check in your hand, what the point of this app while we cant solve tiny issues of client itself.
We’re truly sorry to hear about your frustration. We completely understand how important it is for issues to be resolved quickly and clearly. Our team has already reached out several times to clarify and resolve your concerns, but we haven’t been able to hear back from you yet. Please know we remain committed to helping, our support is available 24/7, and we’d be glad to continue assisting once you reconnect with us.
pathetic pathetic pathetic, no cusomter support wqhatsoever, VITAAALSSS
Hello there. We truly value your feedback and are sorry to hear about your experience. Our team has already responded to your concern with clarifications and recommended steps, and we remain committed to supporting you further should you wish to continue the conversation with us.
really good support. help fast and good. thanks
I am very unhappy with my experience with Vitals i left an unhappy review at the end of the chat that i wrote (really slow answers) and now i can not reach them via chat because of that review. The support to answer me did 3-4 minutes, and the reason because they talked to his colleagues. The worst part is that now i speak with them only via email and they answer me very slowly. Personally, I only use them because of their features. The support is really bad. They asked me to delete my review or change it never you deserve this review.and then the nightmare began they slowly did not answer my emails they became silent and then their app started to make problems to my theme and the other apps it affected problems everywhere their pop up stop working almost everything is like they put a virus via their app to my store. They are very bad persons they almost destroy my store be careful with them they asked me to access all my store settings payments everything via collaboration who know what would happened if i gave them access. I deleted their app if you want safe your store do not download their app they are very bad people. stay safe with your stores personally i would run away from them as soon as possible very bad people their support.
App wont work if you want say Buy 2 get 1 free, you cant list variants such as flavours, you'd have to have all the same! Support comes back to you if your desperate for answers about every 1-2 hours. For £30 look about before getting this!
Hi there, thank you for your feedback. Just to clarify, the issue was fully resolved shortly after contacting our team, and we’ve since had multiple follow-ups to ensure everything worked smoothly. Our app fully supports Buy X Get Y offers with flexible variant options, and our team remains committed to fast, reliable support and helping merchants grow their sales.
I can't see all these 5 stars. (1) Why on earth would any lead capture app give up the code to a fake email rather than deliver the code by email. That's the entire point of it. (2) If you use spin the wheel, all you have to do is click the page and it will go away. So, the decline statement is useless. Usage charges will break the bank. Every app promises conversions until you ask them about it. If every app produced those conversions we'd all have 100% conversion would we not? The sale timer is cool, but plenty of those out there. The star reviews are cool, but again, plenty of those. Usage charges & codes given for fake emails that clutter up your lists are the two biggest drawbacks.
Thank you for your feedback. We understand and appreciate all the points you’ve raised and have reached out via email with detailed responses. Please rest assured that all our app’s functionalities are developed after extensive market research. For example, requiring customers to close the Spin the Wheel app only via the Reject/Decline button, without allowing dismissal by clicking elsewhere, is not recommended as good UX practice. Visitors value the freedom to navigate websites, and limiting this could negatively impact their experience. Regarding the usage charges you mentioned, these apply only to specific features. If those features aren’t used, no additional usage charges will be incurred. All of the mentioned usage charges need consent to continue. We’ve also provided additional assistance via email and appreciate your continued partnership. We value your understanding, and we look forward to ensuring you have a smooth, satisfying experience with our app.
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