Vitals: Reviews, Bundles & 40+
Reviews, Bundles, Theme Sections, Wishlist - all in one app
Rating
4.9
feedback
2,613
chart
#780
All reviews
Review RSS Feed
Jan. 4, 2026
Not my thing, no free options
Thank you for sharing your thoughts. We understand that pricing and free options are important, and we respect that Vitals may not be the right fit for everyone. With 40+ tools included, we focus on delivering ongoing value, and we’re always happy to help if you ever want to explore it again. We appreciate you giving it a try.
Nov. 16, 2025
They keep charging me even after cancellation this is nothing but a scam. I haven’t used this app at all, and despite cancelling my subscription, they continue to charge me €29 every month. This is now the 3rd month in a row they’ve taken money from me for a service I don’t use and have already cancelled. Absolutely unacceptable and dishonest. Stay away from this app.
Sept. 30, 2025
I am getting unreasonable billing every month where I have deleted the app, but I got the subscription bills in the billing. Give resolution asap.
Aug. 29, 2025
we are fedup from currency converter, due to this app we have uninstalled our previous app, we tried to communicated with the team earlier as well but they said check in your hand, what the point of this app while we cant solve tiny issues of client itself.
We’re truly sorry to hear about your frustration. We completely understand how important it is for issues to be resolved quickly and clearly. Our team has already reached out several times to clarify and resolve your concerns, but we haven’t been able to hear back from you yet. Please know we remain committed to helping, our support is available 24/7, and we’d be glad to continue assisting once you reconnect with us.
Aug. 13, 2025
pathetic pathetic pathetic, no cusomter support wqhatsoever, VITAAALSSS
Hello there. We truly value your feedback and are sorry to hear about your experience. Our team has already responded to your concern with clarifications and recommended steps, and we remain committed to supporting you further should you wish to continue the conversation with us.
Aug. 11, 2025
Oct. 15, 2025
I am very unhappy with my experience with Vitals i left an unhappy review at the end of the chat that i wrote (really slow answers) and now i can not reach them via chat because of that review. The support to answer me did 3-4 minutes, and the reason because they talked to his colleagues. The worst part is that now i speak with them only via email and they answer me very slowly. Personally, I only use them because of their features. The support is really bad. They asked me to delete my review or change it never you deserve this review.and then the nightmare began they slowly did not answer my emails they became silent and then their app started to make problems to my theme and the other apps it affected problems everywhere their pop up stop working almost everything is like they put a virus via their app to my store. They are very bad persons they almost destroy my store be careful with them they asked me to access all my store settings payments everything via collaboration who know what would happened if i gave them access. I deleted their app if you want safe your store do not download their app they are very bad people. stay safe with your stores personally i would run away from them as soon as possible very bad people their support.
Jan. 21, 2025
App wont work if you want say Buy 2 get 1 free, you cant list variants such as flavours, you'd have to have all the same! Support comes back to you if your desperate for answers about every 1-2 hours. For £30 look about before getting this!
Using app
About 3 years
Total reviews
1
Average rating
1.0
Hi there, thank you for your feedback. Just to clarify, the issue was fully resolved shortly after contacting our team, and we’ve since had multiple follow-ups to ensure everything worked smoothly. Our app fully supports Buy X Get Y offers with flexible variant options, and our team remains committed to fast, reliable support and helping merchants grow their sales.
Dec. 8, 2024
I can't see all these 5 stars. (1) Why on earth would any lead capture app give up the code to a fake email rather than deliver the code by email. That's the entire point of it. (2) If you use spin the wheel, all you have to do is click the page and it will go away. So, the decline statement is useless. Usage charges will break the bank. Every app promises conversions until you ask them about it. If every app produced those conversions we'd all have 100% conversion would we not? The sale timer is cool, but plenty of those out there. The star reviews are cool, but again, plenty of those. Usage charges & codes given for fake emails that clutter up your lists are the two biggest drawbacks.
Thank you for your feedback. We understand and appreciate all the points you’ve raised and have reached out via email with detailed responses. Please rest assured that all our app’s functionalities are developed after extensive market research. For example, requiring customers to close the Spin the Wheel app only via the Reject/Decline button, without allowing dismissal by clicking elsewhere, is not recommended as good UX practice. Visitors value the freedom to navigate websites, and limiting this could negatively impact their experience. Regarding the usage charges you mentioned, these apply only to specific features. If those features aren’t used, no additional usage charges will be incurred. All of the mentioned usage charges need consent to continue. We’ve also provided additional assistance via email and appreciate your continued partnership. We value your understanding, and we look forward to ensuring you have a smooth, satisfying experience with our app.
Dec. 3, 2024
As a business owner, I rely on tools like Vitals to run my promotions smoothly, especially during peak sales events like Black Friday and Christmas. Unfortunately, this app works like the flip of a coin—it’s completely unreliable. During the biggest marketing event of the year, our Buy X, Get Y and bundle promotions failed miserably. Discounts were inconsistently applied, leaving us to manually adjust orders, which cost us over AT LEAST $15,000 in lost sales and additional staffing costs to fix the mess. Worse, their "support" was nonexistent when we needed it most. If you’re looking for an app to automate your promotions, don’t trust Vitals. You’ll lose money and spend more time fixing their errors than actually running your business. For entrepreneurs who can’t afford downtime or lost revenue, I strongly recommend looking elsewhere.
Thank you for your feedback! We understand how important this is for your business, especially with customized international pricing. While this can sometimes lead to complexities, we’re actively working on improvements to better support these scenarios. We’ve also sent you an email with additional details and are here to assist further if needed.
Nov. 1, 2024
schlechter Support, kein Live Chat!
Thank you for your feedback. We use modern technologies to provide the most efficient support. During peak times, live chat may automatically become unavailable so our support team can focus on current conversations. You can still reach out via email, as we normally respond within 30 minutes.
Aug. 11, 2023
I rarely write reviews, but my experience with Vitals has compelled me to share my ordeal. To say I'm disappointed would be an understatement. I installed the Vitals app hoping to streamline my store's operations and enhance its features. Instead, I was met with a series of unfortunate events that have left me frustrated and regretful. Firstly, after integrating the app, my store started experiencing glitches. Product images wouldn't load, the checkout process became a maze for my customers, and the site's speed dropped dramatically. It was as if I had unknowingly invited a digital tornado into my store. But what truly added salt to the wound was their customer service. I reached out, hoping for a swift resolution, but was met with delayed responses and generic troubleshooting steps that seemed like they were pulled straight out of a beginner's manual. It was evident that their support team was either ill-equipped or simply indifferent to my plight. After multiple back-and-forths, not only was my issue unresolved, but I also felt like I was being blamed for the problems their app introduced. The final straw was when they stopped responding altogether, leaving me to fend for myself. I've since had to hire an external developer to fix the mess and restore my store to its former glory. The financial and time costs have been significant, not to mention the lost sales and frustrated customers. In summary, if you value your store's functionality and your peace of mind, I'd strongly advise looking elsewhere. The Vitals app might promise an "all-in-one" solution, but in my experience, it delivered an "all-in-none" outcome.
March 5, 2023
Its a fraud, they're showing you design to purchase the app but those design don't exist. What they have is bulky and bold zero design
Hi there, This is clearly a misunderstanding. The layouts from our app page are available exactly as shown in the screenshots. The screenshot you sent us was actually of the Post-Purchase offer, which has a different layout simply because it doesn't need to show the original product anymore (since it's already purchased). We've also shared this feedback via email. Kind regards, The Vitals team
Aug. 8, 2022
Support was not helpful. Refused to process a refund claiming that their refund system is down. I contacted shopify and they told me that isn't true. The app owner can process a refund at anytime.
Hi there, We would like to clarify this feedback, as it is surely a misunderstanding. We never refuse processing of legitimate refunds and we do have a generous 30-day money back policy, no questions asked. However, last month Shopify updated the permission system that controls who can issue refunds, which led to an increase in turnaround time. We've already started a conversation with Shopify on this matter, to find a better solution. We hope that you can see the status of the refund request on the emails that we have sent, together with a more detailed explanation of this unusual situation.
Feb. 9, 2026
I ADVISE EVERYONE TO TEST VITALS AUTOMATED EMAIL SENDING PROCESSES AT LEAST ONCE A MONTH!!! I am very unhappy with my experience with Vitals I left an unhappy review at the end of the two weeks waiting when the problem will be resolved. But the problem has not been resolved, although they claim the opposite, that everything is working and emails are being sent and delivered to our customers. The problem is that automated email sending processes (Abandoned Checkout and Welcome) don't work. At the very least, the emails aren't reaching their intended recipients. After we received their response that everything was working for them and that the problem might be with our email address, we created four different email addresses and tested their automated email sending processes and also Shopifys abandoned checkout automation. The result was the same as earlier: not a single email from their automated email sending processes was received by any email address, but all emails from Shopifys abandoned checkout automation were received. The only conclusion is that this company's support team is unable to resolve this issue, and we should say goodbye to the Vitals.
Aug. 24, 2019
Support team made unauthorized changes to our bulk pricing settings. Unable to correct their changes and support has gone radio silent. Super costly experience made worse when support chose to ignore the issue rather than address it.
Hi there! Thank you for your feedback. The root cause was identified to be a synchronisation issue between Vitals and Shopify, due to the very large number of products in your store. We've completely rebuilt the synchronization bridge back in 2019.