Vitals: Reviews, Bundles & 40+
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This is a great app with a ton of upselling and bundling features to offer the greatest value to your customers. There are a ton of things to explore and set up for your store that can lead to more products added to customer carts and overall, we've been very happy using it. However, I have to point out that the app includes a 'Direct revenue assists' charge, which is charged based on how much revenue the app has helped generate for your store. So now, we're being charged an extra $200 PER MONTH for using this app due to our revenue bracket. If you're fine with this, then go right ahead and install.
Hi there, and thank you for the thoughtful review. It means a lot that the upsell and bundling tools are earning their place in your store. On the Direct Revenue Assists charge, you're right to flag it. As the apps keep driving results for your store, the charge reflects the value they're delivering. I know it's a lot to see there, and I don't want it to overshadow how well the rest is working for you. We've written to you with what we can do about the charge, and the setup that would suit your store best. Reply there, or write to [email protected] and ask for me, and I'll take care of it. Michael, Head of Support
Great apps, could have more visual/aesthetic customisation options, and they used to always have a live chat feature which is now mostly disabled.
3 Stars because its amazing app to boost sale, 2 less stars because its extremely expensive
I'm pretty happy with it so far. There's things I like, things I don't like. I don't like the fact that I can't put a photo in the subscribe pop up. The generic ones are pretty ugly IMO. I don't like how when you create 2 different bundle spend upsells, the system goes to the lower one only and won't show both. I would like to see the first one give 10% off if our customers get to $150 and then once they hit that spend, another pop up should prompt them to get up to our 15% off bundle spend of $250. I also find the email service very expensive at $300/month. That's insane.
Interferes with automatic discounts within Shopify. The "bundle and save" feature of this app keeps adding extra discounts that it should not be in the cart (on top of the automatic discount from Shopify). Then when the correct price is shown at checkout, with only the automatic discount, I have disappointed/angry customers. They fixed this for my previous automatic discount after some back and forth emailing, but it's annoying that I would have to do that every time I change my automatic discount. It's Black Friday, I don't have time for that. Other than that, it's been a useful app. The reviews feature is probably the one I get the most use out of.
Hello there! Thank you for your feedback. The Vitals app has a lot of upsell types that can be used without needing to create a discount code from Shopify. We sent an email with a more in-depth explanation of our upsell offers and recommendations on when to use them according to active campaigns.
We do experience a lot of troubles with the "free gift" part. This does not go smooth at all. But the service of Kliphord D. is amazing! Super fast for adjusting designs on the our webshop. Thank you for your service!
The app has been uploaded, and then I deleted it in 15min and why did I get charged a full subscription cost ????
I've never found customer service online lately. Given the many reviews, however, I thought it better still has many limits as an app.
Hi there, You're a valued customer and this isn't the experience we'd like you to have. We missed your chat due to a huge volume of inbound chats and tried reaching out to you via email. Hiccups with live chat are rare but can happen from time to time but we always respond to all our customers. Please feel free to email our support back at [email protected] or try our live chat again. Again, thank you for being a part of our valuable Vitals community! Cheers, Sneh
Una aplicación que llevo usando más de 1 año, en general está bien, tuve algún problema con alguna compatibilidad con una de las aplicaciones y otra aplicación pero quizás es culpa de la otra aplicación, no lo sé seguro. Intentaron ayudarme todo lo posible, eso es verdad.
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