WAIR Size & Fit Recommendation
The reviews for the WAIR app are overwhelmingly positive, with users praising the product for its ease of use, accurate sizing recommendations, and helpful customer service. Many reviewers mentioned that the app has improved their conversion rates, reduced return rates, and enhanced the overall customer experience. The team behind WAIR, particularly Troy and his colleagues, received high praise for their responsiveness and support in addressing any issues or questions. However, there were a couple of negative reviews that highlighted challenges with customer service responsiveness and user experience issues, such as sizing suggestions not meeting customer expectations.
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Great app! The wair team is super responsive with support whenever needed. Definitely would recommend this for any apparel brand.
Great product and great team to work with!
Big fan of the product and of the team behind it. Highly recommend the app.
We’ve been trying to implement this plugin in our store for over two months now. We got stuck at the Klaviyo campaign setup - specifically on something as simple as translating a survey from English to Polish. Something that should take minutes (especially now, with AI) has been pending for two months. Neither we nor the agency helping us have received any response to our emails. For a long time the agency defended WAIR, but when I pushed for a straight answer, I was told the issue is simply a lack of responsiveness on their end. The tool itself looked great during demo - which makes the support situation all the more frustrating. Unfortunately, I cannot recommend this product due to the team behind it. A great product let down entirely by customer service.
Troy for being so responsive! So nice to check this off our list and not have to wait weeks and weeks to get this accomplished. We really appreciate it!
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