WAIR Size & Fit Recommendation
The reviews for the WAIR app are overwhelmingly positive, with users praising the responsive support team, ease of setup, and the app's effectiveness in providing accurate sizing recommendations. Customers appreciate the improvement in conversion rates, reduction in return rates, and the time saved in customer service inquiries related to sizing. The team behind WAIR, particularly Troy and his colleagues, is commended for their quick responses and helpful assistance. However, there is one negative review highlighting a lack of responsiveness from the customer service team, leading to frustration in implementing the app.
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The Wair support team is extremely responsive when I reach out for help. The app has been a great addition to our website to make our customer's purchase decision easier. Would recommend to other brands.
Great app! The wair team is super responsive with support whenever needed. Definitely would recommend this for any apparel brand.
Great product and great team to work with!
Big fan of the product and of the team behind it. Highly recommend the app.
We’ve been trying to implement this plugin in our store for over two months now. We got stuck at the Klaviyo campaign setup - specifically on something as simple as translating a survey from English to Polish. Something that should take minutes (especially now, with AI) has been pending for two months. Neither we nor the agency helping us have received any response to our emails. For a long time the agency defended WAIR, but when I pushed for a straight answer, I was told the issue is simply a lack of responsiveness on their end. The tool itself looked great during demo - which makes the support situation all the more frustrating. Unfortunately, I cannot recommend this product due to the team behind it. A great product let down entirely by customer service.
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