CedCommerce Wa… | AppNavigator

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Sept. 20, 2017

We used this app for 7 months and it was nothing but problems the entire time. We contacted the company before we started using the app to make sure it was the right fit for us and asked them a couple times if certain customizations could be made and they told us yes, it would be no problem. So we made the decision to buy the app. After we configuered the app we asked them if they could please make the customizations that we had asked about before we purchased and thier customer service people all of a sudden didnt seem to understand what we were asking them about. They barely seemed trained on even the basic functionality of the app!! They said they would have to look into it and have the customizations made for us. This never happened, they did not do anything they said they would do. This made us feel like they were just telling us anything we wanted to hear to get us to buy the app. From the very first day we started pushing our items through to Walmart, we started experiencing problems. Hundreds of listings were going up with the wrong pictures, the wrong titles, the wrong descriptions, the wrong prices. It was a huge mess. We contacted their customer support immediately and they said they would look into it. They were not able to fix the issue and instead told us that it was something we were doing wrong, which it wasn't. This company is in India and so they are in the opposite time zone and are not available to help you for about half of the US work day. So when we needed their help the most, no one was there to help. They would get back to us via email when they got into their office which didnt do much to help us on the other side of the world needing help in real time! When our staff got too technical in terminology it was clear they did not really understand what we were asking or what the issues were. They did try to help but the problems that we were experiencing were never fixed after multiple attempts. We eventually started to just try to have our own staff fix the problems which cost us thousands of dollars in extra expenses to try to clean up the mess this app caused us. We would have been far better off never getting the app and just having our staff load products directly through the Walmart back end via excel feed. Most of the products that made it through had the errors mentioned but the bulk of products we tried to push through would not even go through!! They would remain in unpublished status in Walmart and would not ever go live! In addition to the previously mentioned problems with the listings, this app pushes the orders that come in through Shopify, so each order will have a Shopify order number and not an order from the Walmart marketplace which is very confusing and makes it impossible for staff members to search for. After months of trying our best to work with this app and the customer service people, we simply gave up and wanted to stop using it. When we chatted them and asked how to cancel our subscription they just kept asking "what is your issue? We will fix it for you." We kept saying, thank you but we have already had you try to fix the issues and you were not able to so we would just like to cancel. And like a broken record, they just kept asking the same question, "what are your issues, why do you want to cancel?" It was literally so ridiculous, it probably went on for 20 minutes, like this before they even acknowledged what we had asked! After we deleted the app, we left a shorter version of this review just to give other people and honest review of our experience using the app. Then, not even an hour after leaving the review, we got a phone call from this company, direct from India, from an angry Ced Commerce staff member who kept syaing, "you left us a bad review! Please tell me your issues and we will fix them. Now please remove the bad review." We again had to go through the broken record routine with this company, only this time on the phone! We explained again that your company was not able to fix the issues we were having and we just dont want to use the app anymore. It went back and forth like this for a few minutes and the Ced Commerce staff member got even more pushy with us telling us to take down the review. He began saying, "we are going to fix your issues right now, Take down the review" We had to tell him, we have thousands of products and there is no way you are going to be able to fix them all right now and he said "yes we will, we will fix them now. Now will you take down the review!?" It was unlike anything we as a company have ever experienced from another company. They literally called us and were trying to bully us into removing the review! The next morning, a less agressive ced commerce staff member called us again to try to do the same thing! Then they emailed us an extremely unprofessional and harrassing email. We were so shocked by what they said to us in their email, that we were compelled to edit this review and add a more detailed version (what you are reading now) of what we have experienced with this app and from this company. The following have been copied and pasted directly from the email that we received from Ced Commerce after posting our original shorter version of this review: - - - "...the reviews you have shared our totally baseless and you have breached the agreement policy of ours..." "We love our product as much as we love our customers but it's Really strange to find people like you in this modern world where they try to use technology for their own benefits and go beyond limits to defame others integrity without any pieces of evidence against the same. You don't want to use our app perfectly fine. But before telling the world about the same it was our right to know what issues you are facing which you did'nt bother sharing with us even after the support staff almost begging you to tell the issue. All the events that have led up to these mails are a clear reflection of work ethics you have been practicing in your business." - - - We used ced commerce for months and we shared our issues with Ced Commerce many times, and in the end, they were not able to fix ANY of the issues for us and that is why we stopped using the app. We then left an honest review about their product and the above is part of how they responded to us. We wanted very much for Ced Commerce to work for us and for the $299 we spent on this app to be money well spent but unfortunately that is not our experience. This app failed us in every possible way and it was good money down the drain. Their customer service was some of the worst we have experienced but the worst part by far was how they treated us after we decided to stop using their product, they were rude, unprofessional and harrassed us with phone calls and emails trying to pressure us to remove this review. Unfortunately, we cannot in good conscience recommend Ced Commerce to anyone.