Wanelo

Dec. 3, 2015

Been a terrible experience for us so far. The app doesn't work and can't even complete the setup. After setting up our account directly through their website, payment info fails when trying to get it entered. FORGET their support. Completely unresponsive and the phone calls will never be answered or returned. This app needs to be removed from Shopify...

Dec. 15, 2015

If you suck at selling on other channels or are looking to have low profit margins Wanelo is the place for you. This is the worst app ever! I would have waited on Amazon or used Pinterest if I'd known this app didn't work. I wish the feedback allowed us to give the thumbs down. This app would have 5 thumbs down from me. I wish I never installed this crap! The support is the worst on the planet. Shopify please ban this app! Here's what the support will tell you about your issues... Thanks for your message. I've brought the issue up to the team and it's been added to their agenda however the team will be prioritizing it based on other current projects also on their agenda. Unfortunately I do not believe it will get resolved this week, but I can check in early next week and let you know an update.

Dec. 29, 2015

The exposure you get on Wanelo is unparalleled - it is worth every penny they charge. They sync your entire shop and get your manual labor out of the equation. The reason I give them only 3 starts is their HORRENDOUS CUSTOMER SERVICE! It is so awful that they make US Postal Service Support and IRS look like the most caring organizations! They want you to email but rarely respond. Their phone # immediately goes into voicemail and noone would ever call you! If you have a problem, you will NEVER GET HELP from Wanelo! AGAIN!!! A MONTH GOES BY! I DON'T GET A PAYMENT! EMAIL CUSTOMER SUPPORT! NOTHING! NOT A SINGLE REPLY!!!!! THEIR CUSTOMER SERVICE IS NON EXISTENT! ONCE YOU SIGN UP! YOU WILL SELL! BUT YOU WILL NEVER EVER GET ANY HELP!!!!! THEY CAN CARELESS ABOUT YOUR EXISTENCE Got contacted by Kristen @Wanelo last week. Submitted all printouts from Shopify that proves that it was Wanelo order. I wish I can get a response. Even if they have no plans to pay me, but so I would know. Like I said - if you are willing to cut your losses on their so called "unregistered" sales, stuff DOES sell. Their CEO/Owner must be absolutely clueless..............

Nov. 17, 2015

Wanelo is a great addition to the Shopify App family!

Nov. 5, 2015

Good amount of traffic comes from Wanelo and really easy to get products to it and feed them. - merchant support was horrific for a while (100% unresponsive for a few months) but has definitely improved dramatically over the last few months. Just be 100% sure to have tracking numbers in shopify for every order from Wanelo or you won't get paid. Highly suggest Wanelo implement a daily alert for any orders which are marked 'Fulfilled' but don't have a tracking number. Would also encourage eventually this becoming a Shopify Channel and not an app to make managing it a bit easier

Sept. 18, 2015

We've had 4 sales within the first 4 days of using Wanelo. We're thrilled! Courtney is super responsive and helpful.

Sept. 17, 2015

I had a bunch of problems with Wanelo at first, for some reason my payment account wasn't linking up on wanelo so I had to constantly contact wanelo to get someone to help me (issue was on their end) and after about a month it finally got fixed. That has been the only issue with Wanelo though and I was told that it never happened before. I am very pleased to be selling on this app and do get quite a bit of sales. It's very easy to integrate your shopify products on their site. I would recommend this app 100%! I would have given it a 5 star rating but took off a star due to all the issues in the first month.

June 27, 2017

Update: I am no longer able to see on this channel because a customer cancelled an order, then ordered the same item in another size. Wanelo said my cancellation rate was too high. Yes, that was because I had two orders and one was cancelled because the customer wanted another size. I tried explaining this to Javier in customer support, but he said no. Don't bother installing this sale channel. Their customer service is terrible.

Aug. 29, 2015

Wow!!! A brief run down of my Success with Wanelos help. I starting posting on WANELO months before I found that Shopify/WANELO had this Great App! WANELO at that point had already given me orders via my items being seen there. Now with the App my orders have tripled! With the few hiccups I've had I can say this as a fact from personal experience I've had. 1. There's always going to be that hiccup, that "Well this needs to be fixed" moments and although it's frustrating at that moment WANELO always comes through. 2. Jen and Courtney have ALWAYS responded, helped, given advise, taken feedback and been there at all times. 3. WANELO is 100% hands down where ANY business wants to be for growth and exposure. Thank You WANELO!

Aug. 23, 2015

Amazing! I never rate apps, but I felt compelled to do so with this one...We got a sale within 24 hours of installing. Highly recommend.

Aug. 19, 2015

We were having problems with curating collections on the website and app. We contacted Wanelo about our problem and got a reply very quickly within the same day. Thanks to Courtney and the tech team, everything is working perfectly! Great app, responsive team. Highly recommend.

Aug. 14, 2015

I like Wanelo, but it will not sync up with my store.

Aug. 11, 2015

Amazing App and an Amazing Team of Professionals that fix every problem immediately. I have seen my business Grow 10 times with Wanelo. Its a must have for all small business.

Aug. 10, 2015

Amazing app, even better customer service! Absolutely and without a doubt helped sales and the set up was super easy and seamless. Would definitely recommend!

Aug. 5, 2015

I would LOVE to sell on WANELO but the APP does not work with my Quantity Breaks APP so all the products I put on WANELO shows the incorrect retail price and there is no work around! Please fix this, I would love to use WANELO but I also want to offer my customers 20% off if they buy 5 or more items. HELP!!!

Aug. 4, 2015

At first we received orders here and there. Now we have been receiving more orders lately. We are very satisfied with the conversions that we are getting from Wanelo. Thank you so much!

July 28, 2015

it took a little white, and now I am receiving sales from here. When I was not getting any sales, I emailed support. They were very helpful with suggestions. One suggestion was to put my items into categories. This helped sales along with adding hashtags.

July 23, 2015

I want to give a zero star or negative star. If you sell personalized or made to order items. Wanelo will not approve your app/application. Don't waste time on this app. It does not work!

July 16, 2015

as a small business owner, i find WANELO to be the perfect platform for me and the business that i run. (CustomSneakZ ) Not only does it expose your product to millions of people, the team behind it all is on top of their game. I have had a great experience so far, and looking forward to expanding it through this marketplace. Thanks WANELO!

July 15, 2015

terrible app and terrible service. I buy from exclusive clothing manufacturers all over the us and am an online women's clothing retailer. I hand package and ship all of my orders myself and after waiting a month for all of my tax and business info to be validated I receive an email saying I was identified as a drop shipper. I offer same day shipping and guarantee items arrive within 5 days. How could I possibly drop ship? They clearly don't have any type of support team to help business owners and this app is a joke