All reviews

Rating Breakdown

  • 5
    0% (83 ratings)
  • 4
    0% (21 ratings)
  • 3
    0% (12 ratings)
  • 2
    0% (8 ratings)
  • 1
    0% (106 ratings)
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4 / 5 Share

April 8, 2016

We had sales right away with this app. We loaded it right before the holiday season and we got lots of sales from it. The sales do come in a lot at times and then not so much. The biggest complaint we have is that if you mess with your product too much like trying to put items in collections to make it easier to find it may suspend you account for spamming. Other than that we do really like the app.

Using app

About 2 years

Total reviews

3

Average rating

4.7

1 / 5 Share

March 30, 2016

App does not work. It used to work great and I got a lot of sales. Then one day it just stopped working... I emailed several times and no one can apparently get my store up and running. Dead end road with nobody to ask for directions. just sucks.

Using app

Almost 3 years

Total reviews

9

Average rating

4.1

5 / 5 Share

March 4, 2016

Wanelo is one of the better apps I've used. In my book, any app that I can directly attribute to increased sales is worth a five star rating. I haven't had to contact their support so I can't say if its good or bad. That said, the fact that it works so seamlessly is a good indication that they would probably be very responsive if I ever needed support. The best customer support is an app that works so well you never have to contact the developers.

Using app

3 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Feb. 19, 2016

The support is great -- fast responses. One big drawback is that the shipping setting is very limited. You can only set one flat rate, or set it to percentage of the product price (which doesn't really work for us). So if you sell various items with different weights, it's pretty tricky to set the rule that will work for all items. We have emailed them and they are pretty open to suggestions, though. Hoping there will be more options soon.

Using app

7 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Feb. 13, 2016

Just installed the app, lets see how it goes, it has some really good reviews but i can only comment after a few days of using it. Keep up the good work. ~ Team PricesOnSale.com http://www.pricesonsale.com

Using app

20 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 12, 2016

Honestly, it feels like I have never given 5 stars to an app before because they all have some underlying trick or ploy and I understand it is business and so I try and find the best apps knowing none will be great. Wanelo has brought me back to a place of realizing the mutual benefits when all companies join together to make customers happy. Our sales have increased 30% since Wanelo and yes, we do pay Wanelo 10% of the sale price but if you have a 30% or 40% markup, then you are certainly winning in the end. Easy setup and awesome support, this is a great app to just connect and watch increased sales roll in.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 9, 2016

Wanelo brings us some traffic and sales. Don't expect to blow you away, but heck, you can't complain with some extra sales & exposure.

Using app

About 7 years

Total reviews

4

Average rating

4.5

1 / 5 Share

Feb. 4, 2016

Was really excited about this, but there is no way to set individual shipping prices for a product or set a shipping tier. You also cannot adjust the product cost if you opt to offer free shipping.

Using app

1 day

Total reviews

3

Average rating

3.7

4 / 5 Share

Feb. 3, 2016

This app sets you right up with Wanelo and there isn't much work beyond that. I have received some sales from Wanelo and everything went well :)

Using app

Over 1 year

Total reviews

2

Average rating

4.5

1 / 5 Share

Feb. 2, 2016

App doesn't even work, it gives 500 error when logging into Wanelo.

Store

Teezyss

Using app

11 minutes

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 27, 2016

I wish, I could give Wanelo 10 stars!! This platform is super beneficial for ALL Shopify Stores. Trust me on this. All I do, is list and it syncs to Wanelo for you daily. Then sit back and enjoy all the orders coming in. So far, in one month with Wanelo, I processed more than 3k in sales! Not bad for just one source. Customer Service: These guys are also great doing customer service. I had the blessing to chat with Courtney and Henry and both of them are great dealing with me! I'm not easy sometimes. But, they are really good answering your questions and the best part is that THEY DO LISTEN to all Shopify Store Owners. They take our feedback to improve their services. Closing: Get it now!! Ricardo

Using app

Over 2 years

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 27, 2016

Lack of proper support. Customer service staff not trained in communication and retention. Seemed seriously disinterested in helping us with our specific problem. Not at all concerned that we hadn't been paid for any orders that had been shipped and delivered, instead, blamed it on the assumption we hadn't been approved or filled out the proper forms (which we had done several times, even received all the notifications saying we're ready to sell/approved for Wanelo). Claims that Stripe was the reason for delayed processing, we use Stripe with the same details through several channels, never have had an issue. Things started off promising, but the overall bugginess of the site is unmanageable from our point of view. Updates to company profile NEVER went through, never got paid for orders made through the system so we ate all costs... Just wasn't worth it. Over a decade in the Ecommerce space running stores that generated millions in revenue, I've only run into a handful of companies that I would not only never work with again, but be quite active in telling others to avoid them at all costs. Wanelo is one of those companies.

Using app

10 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 24, 2016

No support for Canadian stores, you cannot complete the installation as you need a USA routing number.

Using app

6 days

Total reviews

11

Average rating

4.2

1 / 5 Share

July 27, 2016

We've been using Wanelo for over a year and we don't have any good things to say about them anymore. Wanelo definitely brought lots of traffic to our store before, now the sales went down. They have their own audience, which is pretty good for the business. However, they keep changing their payout rules on such short notice and twice in past half year. At first, they pay you when you fulfill the orders, then they changed to pay you when the package is "in transit", which I understand. NOW, they only pay you after 15 business days when the package is "in transit". Basically, they only pay you twice a month and just hold you money for 15 days. More that that, they've increased their commission fee from 10% to 15%. Wanelo has no phone supports. They don't really response to your email unless they need something from you. BEWARE the cost of doing business with Wanelo! BEWARE!

Using app

Over 4 years

Total reviews

3

Average rating

3.7

1 / 5 Share

Jan. 11, 2016

I sold Items on there and made good profit at end they not even paid me out this is a scam company i wouldn't trust at all They not respond on the EMAIL They close your Store and copy your products They refund any offer when they want to refund Theses people are scammer they ask me where my products from After all i got an notification : view similar products of 'mystore that i own' they copy 1:1 This is a rude company can't belive people like this exist to scam other companys

Using app

About 2 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 6, 2016

Feeds not updating, customer service states they're going to manually rerun feeds, but doesn't. Problem has existed for two weeks to date. Poor customer service.

Store

Gymgirl

Using app

Over 1 year

Total reviews

2

Average rating

3.0

1 / 5 Share

Aug. 24, 2016

App wouldn't install correctly. Customer service was horrendous. After attempting re-install and waiting on customer service to help, and wasting a lot of hours trying to make it work, I gave up. Finally got it to work weeks later. Now I am not getting paid for all the orders people are placing. In the last couple of weeks I have had quite a few orders and have only been paid for a third of them. App is also not syncing with my site on a regular basis, so Wanelo isn't accurately showing what's available and what's not.

Using app

Over 3 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 16, 2016

Thanks A lot ! Very Good And Easy To Use . http://the-best-manuals-online.com/

Using app

8 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 12, 2015

I love that some people rate this app so poorly. Yes please everyone don't waste your time and money go sell elsewhere! I don't want your competition! lol I love Wanelo and I tell everyone about it and no one believes me how incredible Wanelo is. So I have learned not to try to convince them and enjoy Wanelo ALL TO MYSELF! Best Wishes Everyone! Happy Selling! :)

Using app

About 3 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 9, 2015

The app doesn't work! Fix it, please.

Using app

About 2 months

Total reviews

1

Average rating

1.0