Wanelo

Sept. 25, 2022

Gerald P. was very helpful in answering my question I had regarding my account with Wanelo. Thank you!

Feb. 25, 2022

After successfully adding wanelo as an app/marketplace, setting up stripe correctly, and everything else, I immediately see a red header that reads "Your store is not eligible for selling on Wanelo". There's a "contact wanelo" button on the header. So I clicked it and it goes to a page showing the "aww snap" emojii and states "This content is blocked. Contact the site owner to fix the issue." So feeling determined, I go to wanelo's website hoping to find a contact form, link, chat, something...there is NOTHING...nada...zip! Just a series of help pages. Today I logged in and my site was approved and 99 products added. So, while I am upgrading my review, I believe they need to work on their onboarding process with shopify stores a bit. Perhaps the red header should read "thank you for applying. Please allow 24-48 hours for review." But they definitely need to fix the "contact wanelo" link on the header. I will update this review with # of sales after a year on their platform. Looking forward to seeing if the connection helps sales.

Feb. 20, 2022

We have done all the steps, without an error " Your store is not eligible for selling on Wanelo" ? Please advise

Jan. 23, 2019

I have had no problem working with customer service directly, but getting ahold of them has been an issue. For Wanelo orders, they only give Wanelo email addresses, and no option for direct contact with the customer. BUT, the email on the orders don't work! I have tried several times to contact Wanelo through the emails provided on the order, but get NOTHING. So, I have to create a new email, and send to Wanelo customer support. Why do you even bother putting an email on the orders, when we can't contact through it? I also have gotten a recent request for tracking information for orders that were made over 3 years ago. Why did you wait 3 years to ask, when USPS and other providers don't even have that information anymore, it is not accessible after 3 years! We didn't even realize we hadn't got paid for these orders, and now we can only get a paper check sent in the mail? Very inconvenient and poor, very poor timing. If you need more tracking, or any information, ask in a timely manner, thanks!

Oct. 22, 2017

Wanelo has brought a few sales but not a lot to say that it has boosted greatly. I don't like the 30 day payout and high percentage they take from sales, but I do like that it was easy to set up.

Sept. 20, 2017

i have been using this app for almost 2 months still did not get paid. very pissed off they told me the dates i will be paid and still nothing yet . i will be removing my store from they site because it is not worth the headaches of using my money for orders and not getting paid i have a family to feed not money to just give away. crazy thing is i got paid from every other site im on except for wanelo smh feels like they scammed me smh very disappointed. so im still waiting on my money . will update when i get paid . update aug 8, 2017 problem is fixed , received money owed to me so i changed rating from 1 to 3 . would be 5 if you paid earlier than 30 days update 9/20/17 i gave you 4 stars because i am getting alot of sales again , if you was paying me faster than 30 days then you would get a 5 star review but you dont so here is 4 stars for you ....

March 31, 2017

We have been using Wanelo since we launched our website. We're happy with it and has brought us sales. The customer service is doing an excellent job. It would have been a 5-star if we can maximize our Amazon fulfillment service with Wanelo. Right now, we can't ship and fulfill via Amazon because Amazon sometimes use a shipping carrier that is not supported by Wanelo. We're hoping one day this bottleneck would be resolved. Overall, great experience!

Nov. 17, 2016

Just set up Wanelo on my shopify http://www.coverlabusa.com and had no issues, easy set up for shopify atleast. Haven't sold anything yet so I'm holding out a star to see how that works, a little worried with all the bad reviews but hopeful so far

Oct. 24, 2016

10/24/16 updated from 2 to 4 stars. We received our most recent payment on time. 10/14/16 we decided to give Wanelo an additional star for finally sending us payment. They were very responsive through emails, but it still took way to long to receive payment. We will update our review once we receive our next payout. 10/6/16 We would have given Wanelo 5 stars, but recently, we had a few orders that we have not received payment for. When we first started using Wanelo, it allowed us to get more exposure and we never had an issue with payment until now. With the other bad reviews recently given, we are hesitant about continuing to use Wanelo. This is money lost for our business.

Oct. 3, 2016

I just started using wanelo, I haven't had any issues thus far and hopefully it stays that way. EDIT: I got 1 sale and then traffic completely died, I think I'm too late to the party :(

Sept. 13, 2016

https://luca-chiara.myshopify.com Great app super easy to use and overall solid.

Aug. 1, 2016

WANELO has been a good additional sales channel for our company. Watching styles gain momentum/trend, that go through sales bursts are interesting and good business. The inevitable problems that have occurred now and again have been dealt with promptly, with good communication and problem solving. WANELO has been a good partner for us and to reach a group of potential customers we may not have been exposed to otherwise.

May 17, 2016

The app is good, only downside? It doesn't work for CANADA! :( that is definitely depressing, would be awesome to be an active user of this platform, please bring it to Canada soon!

April 8, 2016

We had sales right away with this app. We loaded it right before the holiday season and we got lots of sales from it. The sales do come in a lot at times and then not so much. The biggest complaint we have is that if you mess with your product too much like trying to put items in collections to make it easier to find it may suspend you account for spamming. Other than that we do really like the app.

Feb. 9, 2016

Wanelo brings us some traffic and sales. Don't expect to blow you away, but heck, you can't complain with some extra sales & exposure.

Feb. 3, 2016

This app sets you right up with Wanelo and there isn't much work beyond that. I have received some sales from Wanelo and everything went well :)

Sept. 17, 2015

I had a bunch of problems with Wanelo at first, for some reason my payment account wasn't linking up on wanelo so I had to constantly contact wanelo to get someone to help me (issue was on their end) and after about a month it finally got fixed. That has been the only issue with Wanelo though and I was told that it never happened before. I am very pleased to be selling on this app and do get quite a bit of sales. It's very easy to integrate your shopify products on their site. I would recommend this app 100%! I would have given it a 5 star rating but took off a star due to all the issues in the first month.

May 4, 2015

I've used Wanelo for about a year now, way before it was integrated with Shopify. I'm going to be as candid as I possibly can with my review since it could affect potential shopify merchants. Wanelo gives great exposure to potential customers, especially for start up merchants. However, it doesn't lead to automatic sales, and a lot of work is required on the merchants end just like any other social platform. What you put in is what you will get with this app, but overall very convenient for Shopify stores.

March 3, 2015

I had issues with the pay out in the begginning and couldnt get a hold of anyone for a bit but when the ceo finally email me it lead to great customer service which made me happier she understood my frustrations andaddress the issues Traffic wise WANELO is great i have incresed traffic by 40 percent which is a all around win and the staff is working around the clock to make wanelo better shopping experience i gave it a 4 out of 5 because of the long miscomunication we had but they did took care of RECOMMEMEDED FOR SMALL BUSINESS TO GET YOUR PRODUCT SEEN love it

Feb. 12, 2015

It's been about 2 weeks since I've downloaded the Wanelo app and overall I think it is a must have app! I really wish I could give 4 1/2 stars Pros: -You truly are on an even playing field with a lot of the big name stores -It is really easy to install, and does automatic updates of your inventory -We have more than twice the amount of followers and sales coming in than our other social media pages and in less than half the time -With the "save" button you can see what products people are loving and that alone was worth downloading the app -If your store can fit in their current demographics of college age women, there is no reason not to download Cons: -The payout!! This is really big to me. Their payment periods are twice a month but then they don't get posted until 5 days after the payment period ends. Waiting anywhere from 5-20 days to receive money from orders seems a bit too long to me. For a small business this is definitely less than ideal -The only other cons have been minor system glitches that I seem to only see on my end and have since emailed Wanelo to inform them and they are working on it So in conclusion, download this app! You won't regret it!