Wanelo

Oct. 17, 2016

Honest review. Tried contacting Wanelo before posting this review and received nothing! BEWARE ! This has to be the worst market place online today! They use pseudonyms ( Diane and Gerald ) to email you. If you use China as a supplier, they will say they can’t track, and will refund the buyer, even when you have sent the product. Terrible Customer Service! They do not reply to anything! They work clearly for the buyer, not you, the seller. Sorry to say, 15 years online and have never dealt with a worse company. If I could leave a zero star I would! BE WARNED!!

Oct. 13, 2016

I wish I can give Wanelo ZERO stars, they deserve it, they always charge more fees than declared on their agreement and I'll be going to judge them for charging me without my permission. They charged about 30% in fees , late payments, poor support not recommended at all

Oct. 13, 2016

Cant advertise here and pay is taking so long . Not organized with payments . No pay out tracking, takes 2 hr to have all your edited products to update esp price change. JUST SMH

Feb. 19, 2017

I get a good amount of sales from this platform but the frustration is not worth it. The support team is mediocre at best & unhelpful. They refunded a few orders that has been delivered 3+ weeks ago and do not request the buyer to send the item back...Basically giving my handmade items away for free. They totally disregard your store polices and do not do their job. When I asked for help to have the item sent back or to return the payment Gerald tells me he can't do anything! Half the time I get emailed for orders about tracking info and when I go to check the items are already delivered!!!BECAUSE NO ONE KNOWS HOW TO DO THEIR JOB. A few times someone called me about a order and didn't even speak good english so I couldn't understand what they were saying. They now have a system where you only get paid twice a month for orders that were delivered. This disables me since my items are made to order and if I do not have the payment for certain garments I can't buy materials to ship them. I am going to complete all my out standing orders and leaving this joke of a platform for good. Install and sell at your own risk, but be prepared to lose money.

Sept. 27, 2016

When I started using Wanelo in October 2015 it was great. Many sales came Oct, Nov, Dec, Jan, Feb. then sales stopped completely. Zero sales. My followers is not showing up. I tested it followed somebody and then refreshed the page and it says follow again the same person. I have 7000 people I am following odds are I would have more than 44 people following me. It has been stuck on that number all summer and now fall. It still stuck on that number. My notifications say people are following me but the numbers don't change. Either Wanelo is stealing followers for there own sales or something strange is happening now. Something changed about Wanelo because nobody I know in my FB group is getting a sale from wanelo anymore. And we use to have lots of sales that why I made a whole FB group around using Wanelo on Shopify. It worked. It don't work now so that is why you get a one. I have emailed and called about this same problem all summer. And all I get is well we have a lot of people now well Amazon has a lot of people the sales just don't stop happening. Not worth it now to load on your shopify channel at all. I give it a 1 star. Last year it would of got 5 stars. I don't know how they not seeing there revenue lost has to be big right now. We made them a lot of money. I was selling like 6 to 10 things a day in Oct, Nov, Dec, Jan, Feb

Feb. 20, 2017

I really wanted to love this app! So many notices saying my products have not shipped! When in fact the customers already recieved the product! Awesome! I have earned NOTHING! I will be removing this app! Hopefully they get it right soon! I'm in the business to make money, not lose it!

Aug. 8, 2016

It is really dysfunctional in terms of syncing. I've unfortunately had to refund multiple customer orders because the app didn't do it's job of syncing (has not synced for days) and customers were ordering sizes that were sold out (but showing as available on their site) because of this reason. It's not acceptable for a sales app to do this and can potentially hurt business with having to refund so many orders due to their mistake. I've contacted customer service and they reached back out to me 2 weeks later and claimed they fixed the issue, but I'm experiencing it again now. They really need to implement a "force sync" feature because "automatically" does not work. Additionally the commission increase from 10% to 15% is ridiculous and not worth it - expect low profit margins.

July 26, 2016

Been using this app for a few months. Not very good. Very few sales. Very little traffic for the time I've spent working on it. Wouldn't recommended.

July 19, 2016

I have been using wanelo for 6 years. They got too big for their own good. Years ago it was amazing. Now it's horrible.if you're not a big store forget it.waste of time and money.they should be ashamed. It was an amazing app and made small owners actually successful now they are manipulating their own users to buy from large companies. If you are a buyer your being led in to large stores like mindless moron.before real people decided what was awesome.not anymore the stores decide it for you based on who pays wanelo the most

July 2, 2016

does not work properly and high fees

June 27, 2016

Do not even bother downloading. total waste of time. So many things is wrong with this channel the app the traffic, how they pay you, everything, just not worth the effort. Deleting Mine soon!

June 26, 2016

I liked this app alot at first. It brought in alot of sales and was great, however the sales have suddenly completely stopped. All of my products are not showing, and they have now raised their commission to 15% from 10%, and there is a two week wait for sellers to get paid. They have made all of these changes to their system, but couldn't even add seller protection or a messaging system to make it so that customers can contact sellers or vice versa. I will be deleting this app.

June 20, 2016

It worked well 6 months ago, then they starting giving me issues because I dared to invite more than 80 of their customers to view my stores giveaways a day. Then sales from this APP have become nonexistent and finally commission has been raised to 15%! It seems they only want to promote big name stores and leave smaller stores completely out of their algorithm. Uninstalling soon!

June 20, 2016

Cant even sign up because the logo wont finish "processing" when creating account. After further evaluation from others it appears they have many other issues as well. Guess I wont be using this one any time soon.

June 13, 2016

The app doesn't work for at least 6 months. We have sent several emails to Wanelo support team but no answer or very poor ones that don't get any follow up.

June 6, 2016

Had so much issue as a Canadian Small Business owner. First I had to get a USD account since they cannot transfer the money to my CAD account. Then when I finally got all the paper work done I tried connecting it with Shopify and it keeps giving me the 404 "DANG it did not work" asked Wanelo and took them forever to reply back to me. Now, I hear that the fees are raising and I cant even afford to post my item there to sell. I sell items that are around $7 to $15 USD with the additional 5% and 2.9% fee... I'll probably be losing money. Maybe I'll give Fancy a try now that I have a USD account.

June 2, 2016

“Starting on June 25, 2016, Wanelo is updating the commission and fee structure for orders placed via the Wanelo platform to 15% of the sale amount and a 2.9% transaction fee in place of the Shopify transaction fee.” At first wanelo was the most cost effective place to sell our items. Now it has become the most expensive place to sell. From 10% to 15% is a big jump. And even more ridiculous is the fact that you’re going to charge a “2.9% transaction fee in place of the Shopify transaction fee.” This shopify fee you speak of is more then shopify charges us. Not to mention they wave this fee when items are sold on wanelo. And you seem to think since shopify doesn't take that money that you should get it. It’s not right. What you’re going to do is turn wanelo into a place where only big company’s can make it. This affects small businesses in a big was. At the very least you should remove this shopify replacement fee. Shopify doesn’t charge it for a reason. And that doesn't mean that you deserve it.

May 31, 2016

While Wanelo did bring sales, they now have changed to charging 15% of the sale, plus they have their own fees 2.9% -don't use Shopify fee structure. No customer service support. Have to learn it all on your own by clicking on stuff, entering info and see how it looks to prospective buyers. They have flat ship fee so make your fee cover everything. Hard to navigate Wanelo to even find a customer service email No phone support. No IT support or very little. Not worth it. I removed it.

May 28, 2016

This is a sub-par app, syncing is weak and they do not give you an easy way to manage your products on their site including removing products or choosing what you want to list. If you have a site with thousands of SKU's look out. You will spend a ton of time going through each product 1 by 1 to determine what to include to their platform and what not to. Everything automatically syncs in the beginning whether you like it or not. Plus, they do not invest anytime into developing this app or upgrading the features to make it more user friendly. This is priced way higher than what the value of it is. They already charge a fee of 10% of your gross sales including on your shipping fee and now have just notified users they will be charging 15% of gross plus a 2.9% transaction fee. We've used this app now since November 2015 and have just canceled our account/removed the app due to the price increase for what is widely seen as something very sub-standard.

May 27, 2016

Horrible!!! doesn't sync correctly with shopify store, also they keep raising the fee%