Wanelo

Sept. 27, 2016

When I started using Wanelo in October 2015 it was great. Many sales came Oct, Nov, Dec, Jan, Feb. then sales stopped completely. Zero sales. My followers is not showing up. I tested it followed somebody and then refreshed the page and it says follow again the same person. I have 7000 people I am following odds are I would have more than 44 people following me. It has been stuck on that number all summer and now fall. It still stuck on that number. My notifications say people are following me but the numbers don't change. Either Wanelo is stealing followers for there own sales or something strange is happening now. Something changed about Wanelo because nobody I know in my FB group is getting a sale from wanelo anymore. And we use to have lots of sales that why I made a whole FB group around using Wanelo on Shopify. It worked. It don't work now so that is why you get a one. I have emailed and called about this same problem all summer. And all I get is well we have a lot of people now well Amazon has a lot of people the sales just don't stop happening. Not worth it now to load on your shopify channel at all. I give it a 1 star. Last year it would of got 5 stars. I don't know how they not seeing there revenue lost has to be big right now. We made them a lot of money. I was selling like 6 to 10 things a day in Oct, Nov, Dec, Jan, Feb

Sept. 22, 2016

The support I've received from the Wanelo team has been awesome. Gerald had answered every question I had since day 1 of using the app. I just had my first sale via the app and was wondering where the money was. Once again Gerald and now Dianne really helped answer the question and resolve the issue. For sites like mine - https://reshopstore.com - I see more sales coming via Wanelo!

Sept. 13, 2016

https://luca-chiara.myshopify.com Great app super easy to use and overall solid.

Feb. 20, 2017

I really wanted to love this app! So many notices saying my products have not shipped! When in fact the customers already recieved the product! Awesome! I have earned NOTHING! I will be removing this app! Hopefully they get it right soon! I'm in the business to make money, not lose it!

Aug. 16, 2016

I am so happy I found this app! I have been using for quite a few months now and my site gets quite a few orders daily! I get more orders from Wanelo than just relying on my site alone. Definitely add this app to your online store, you will not regret it. They recently changed their terms so you don't get your payment transferred to your bank account for 14 days, but I don't even notice it because like I said, I get orders every day from them. The people that use Wanelo are ready to shop! The customer service is great, they actually email you back within 24 hours and do their best to get your questions answered. So glad I have Wanelo!

Aug. 15, 2016

Hi guys...just wondering if you'll make it possible to sell from Europe? For us that dont have US social security numbers?

Aug. 15, 2016

I have had to use Wanelo customer support a couple of times and it is Very different than other sites. I actually get answers from Wanelo and emails who will listen to the problem and try to help. It is not just this is the way it is like I have gotten from other. Also they do admit to mistake and fix them. Other sites just tell me lies because the people I am talking to have no authority to change anything....

Aug. 8, 2016

It is really dysfunctional in terms of syncing. I've unfortunately had to refund multiple customer orders because the app didn't do it's job of syncing (has not synced for days) and customers were ordering sizes that were sold out (but showing as available on their site) because of this reason. It's not acceptable for a sales app to do this and can potentially hurt business with having to refund so many orders due to their mistake. I've contacted customer service and they reached back out to me 2 weeks later and claimed they fixed the issue, but I'm experiencing it again now. They really need to implement a "force sync" feature because "automatically" does not work. Additionally the commission increase from 10% to 15% is ridiculous and not worth it - expect low profit margins.

Aug. 5, 2016

I have been using Wanelo for several months and am very pleased with this sales channel. It's easy to use and generates income! Customer service has been responsive to getting my questions answered. Recently I started to duplicate some of my Shopify listings to sell only on Wanelo at special prices and this has also been very successful.

Aug. 3, 2016

brought in better sales than Pinterest

Aug. 1, 2016

WANELO has been a good additional sales channel for our company. Watching styles gain momentum/trend, that go through sales bursts are interesting and good business. The inevitable problems that have occurred now and again have been dealt with promptly, with good communication and problem solving. WANELO has been a good partner for us and to reach a group of potential customers we may not have been exposed to otherwise.

July 30, 2016

Just bare with me I gotta write this real quick: I would like to advise anyone who hasn't and plans to install or has already installed the wanelo app to consider Wanelo revenues as extra income. Otherwise you better be selling something fairly unique or less competitive. If you try to raise your markup so as to make more money from wanelo your prices are going to be too high to be competitive. If you stay within the market range wanelo will take the biggest chunk from whatever profits they bring you. However, you will have some money left. (Assumptions based on a 25% Markup) So with low profits your options are: a) Give the best customer service when you get a chance of a sale hopefully the customer will shop directly from your site next time. b) increase your sales from wanelo such that the low profits turn into large cumulative profits. c) Increase your inventory on wanelo. More inventory increases the chances that your products are going to be seen by a customer. If you doubt me try searching for an item you carry when the results pop up try looking particularly for your own product. Then whatever you find out imagine if it was a customer how likely would they be to go that far just to buy your product? Another good indicator of your product visibility is how many people are saving your products. d) To make more money per product with wanelo you will have to find away to cut down your costs of your products so as to increase your profit after paying for fees and commission. this is getting too long so let me summit it up whatever issues you will experience with wanelo are not out of ordinary. System integration is not 100% and should be excused, only if you knew what goes on behind scene you would understand whee i am coming from. Continuous issues with a platform now that is something to talk about. If you quit wanelo you lose. Quit only if it costs you more to process an order than you get in return after fees and commission. In fact even if you don't make any profits and neither are you making losses (break even) i recommend you stay. The marketing and exposure far out ways what you stand to lose. Use wanelo for exposure and branding. Convert your wanelo customers into your customers with whatever it takes. I plan to let wanelo do their part and while anxiously waiting to do mine.

July 26, 2016

Been using this app for a few months. Not very good. Very few sales. Very little traffic for the time I've spent working on it. Wouldn't recommended.

July 19, 2016

I have been using wanelo for 6 years. They got too big for their own good. Years ago it was amazing. Now it's horrible.if you're not a big store forget it.waste of time and money.they should be ashamed. It was an amazing app and made small owners actually successful now they are manipulating their own users to buy from large companies. If you are a buyer your being led in to large stores like mindless moron.before real people decided what was awesome.not anymore the stores decide it for you based on who pays wanelo the most

July 15, 2016

Absolutely Fantastic! Massive traffic and sales, you need this app! Great customer service, very helpful and quick response time. Courtney & Gerald are excellent! Fees are not high in comparison to the amount of sales you receive. Thank-you,

July 15, 2016

I was concerned my customers weren't receiving my products in a timely fashion and the Wanelo team got right on it and made sure the 2 customers I was concerned about were happy. They were.

July 2, 2016

does not work properly and high fees

June 27, 2016

Do not even bother downloading. total waste of time. So many things is wrong with this channel the app the traffic, how they pay you, everything, just not worth the effort. Deleting Mine soon!

June 26, 2016

I liked this app alot at first. It brought in alot of sales and was great, however the sales have suddenly completely stopped. All of my products are not showing, and they have now raised their commission to 15% from 10%, and there is a two week wait for sellers to get paid. They have made all of these changes to their system, but couldn't even add seller protection or a messaging system to make it so that customers can contact sellers or vice versa. I will be deleting this app.

June 20, 2016

It worked well 6 months ago, then they starting giving me issues because I dared to invite more than 80 of their customers to view my stores giveaways a day. Then sales from this APP have become nonexistent and finally commission has been raised to 15%! It seems they only want to promote big name stores and leave smaller stores completely out of their algorithm. Uninstalling soon!