Swym Back in Stock Alerts
Automated back-in-stock alerts on restocked products
Rating
4.8
feedback
659
chart
#2,860
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
-
Less than a month
19%
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Less than a year
39%
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More than a year
38%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer service provided by the support team. Many users have highlighted the ease of use, quick response times, and helpfulness of the support staff in resolving any issues or customizations needed. The app's integration with other platforms like Klaviyo has been mentioned as a valuable feature. However, there are a few negative reviews that mention issues with the app sending out back in stock alerts for products that are still out of stock, leading to customer dissatisfaction. Despite these issues, the majority of reviews emphasize the app's effectiveness in increasing sales and customer engagement.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 9, 2024
It works; a couple of customers have used the back-in-stock notification already. I couldn't get the stock button on to our store, so I logged a request, which was sorted within a couple of days. Great customer service and app so far.
Aug. 28, 2024
Meh… too many issues. I just found out the program hasn’t been sending out notification emails. There are too many of the types of apps available to put up with one that doesn’t work.
Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we are disappointed to hear that your experience with our app did not meet your expectations. On debugging the issue you mentioned, we found that the back in stock emails were being sent successfully until June 19th. Since then, due to no product restock updates, subsequent emails have not been triggered and this could have been caused due to multiple reasons. We tried to reach out to you via email to understand the issue better and to check if the issue is from our end however we did not hear back from you. We value your experience with our app, and we would love the opportunity to assist you in setting it up again, ensuring that everything works seamlessly. If you are still interested in exploring the benefits of our back in stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
Aug. 9, 2024
Great program and most of all great customer service. Any time i have needed support setting up the integration, email flows etc the team has been quick to respond and help! I recommend
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