Swym Back in Stock Alerts
Automated back-in-stock alerts on restocked products
Rating
4.7
feedback
450
chart
#3,967
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
7%
-
Less than a month
40%
-
Less than a year
33%
-
More than a year
18%
Reviews Summary
The reviews for the Swym Back in Stock Alerts app are overwhelmingly positive, highlighting the excellent customer service and support provided by the team. Customers appreciate the quick responses, helpful guidance, and efficient resolution of any issues they encounter. The app itself is praised for its ease of use, effectiveness in driving sales by notifying customers when products are back in stock, and the integration with other platforms like Klaviyo. However, there are some negative reviews mentioning issues with the app not sending out notifications promptly, causing inconvenience and affecting sales. Some users also expressed frustration with delays in resolving technical issues and limitations in customization.
Highlights
Review RSS Feed
All reviews
Aug. 22, 2025
Amazing Support Experience with Vijaya I had some confusion around our Back in Stock setup, and Vijaya went above and beyond to help me. She quickly identified the issue, explained it in a very clear way, and guided me step by step until everything was resolved. She even reassured me on how to manage old app code and made sure our new Swym button was set up correctly. Her patience, clear communication, and deep product knowledge really stood out. Thanks to her, we now have full confidence in our setup. Excellent support — thank you, Vijaya!
July 5, 2025
I love the app and also on the way to download the wishlist app as well. Customer Service is definitely one of a kind, very fast, quick and easy to work with. Love the App and Team!!!!!!!!!
June 26, 2025
Update: This issue seems to finally be resolved (within a few hours of posting a review). Once we've had a chance to test it in a real-case scenario with a multi-sku restock we will update our review. We've been using this app for several years. It has been great...until recently. For some reason the app now requires a wait of several hours before the inventory numbers sync and "stick" between Shopify and the app's system and results in the BIS alerts not being sent when triggered manually. This causes multiple issues and prevents us from really using the app (that we are paying a pretty hefty fee for!) to its full potential. It makes it extremely difficult to time promotions, etc that are related to restock events. We have been in contact with the developers about this issue for the last 6 weeks. They have finally acknowledged that the issue exists, but have still not been able to resolve it. We've spent countless hours trying to get to the bottom of the issue and create work-arounds for a service we're paying the app to do. If they are not able to resolve soon we will be exploring other options.
June 12, 2025
More than 5k people signed up for restock alerts, the app didn't send a single email... nothing to add.
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