Swym Back in Stock Alerts
Automated back-in-stock alerts on restocked products
Rating
4.8
feedback
654
chart
#2,237
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
3%
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Less than a month
19%
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Less than a year
40%
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More than a year
38%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer service provided by the support team. Customers appreciate the ease of use, quick setup process, and the effectiveness of the back-in-stock alerts feature. The integration with other platforms like Klaviyo is also highlighted as a valuable aspect of the app. Users mention that the app has helped increase sales, streamline customer orders, and improve overall customer satisfaction. The support team is commended for being responsive, knowledgeable, and proactive in addressing any issues or customizations needed. However, there are a few negative reviews mentioning issues with the app sending out back-in-stock alerts for products that were still out of stock, leading to customer dissatisfaction and potential store disruptions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 19, 2024
The app is great and customer service is even greater! Support helped us super quickly to do some customization we wanted.
June 25, 2024
We had back in stock alerts set to manual send only but the app just randomly started sending out hundreds of back in stock alerts for products that were still out of stock. Really poor experience for our customers and very embarrassing for us.
Thank you for taking the time to share your valuable feedback. We are disappointed to hear that your experience with our app did not meet your expectations. On paid plans, our app is designed to send out the back-in-stock notifications automatically to the subscribers as soon as we receive a restock update from Shopify. Please be assured that our systems are designed to send notifications only when products are restocked with a positive stock quantity. One potential cause for the issue you faced could be due to the multiple store locations feature in Shopify. Even in that case, our app can be configured to provide better control over the restock alerts based on locations. We tried reaching out to you via email so that we can set up the app in a way that is more suitable for your business model and we are waiting to hear from you. If you are still interested in exploring the benefits of our back-in-stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
April 10, 2024
I like this app! Recently set up the Klaviyo integration and it works perfectly. Support is available very quickly should I have a question. Have been using it for quite a while now.
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