Swym Back in Stock Alerts
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the outstanding customer support provided by the team, mentioning specific team members who went above and beyond to resolve issues efficiently. Customers appreciated the app's functionality in helping them manage restock alerts and back-in-stock notifications, leading to increased sales and customer satisfaction. The ease of use and integration with other platforms like Klaviyo were highlighted as major benefits. However, on the negative side, some users expressed concerns about the app becoming paid-only, with pricing comparable to Shopify itself. Issues with inventory syncing, delayed notifications, and technical glitches were also mentioned, leading to frustration and the need for constant communication with the support team for resolution.
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It was a pretty good app, but now it's paid only. The entry level plan costs almost as much as Shopify itself.
Srihari and the team were able to resolve the issue efficiently and provided outstanding support throughout the process. Their assistance was greatly appreciated, and it’s reassuring to know that we’ll be in safe hands should any future issues arise.
Amazing Support Experience with Vijaya I had some confusion around our Back in Stock setup, and Vijaya went above and beyond to help me. She quickly identified the issue, explained it in a very clear way, and guided me step by step until everything was resolved. She even reassured me on how to manage old app code and made sure our new Swym button was set up correctly. Her patience, clear communication, and deep product knowledge really stood out. Thanks to her, we now have full confidence in our setup. Excellent support — thank you, Vijaya!
I love the app and also on the way to download the wishlist app as well. Customer Service is definitely one of a kind, very fast, quick and easy to work with. Love the App and Team!!!!!!!!!
Update: This issue seems to finally be resolved (within a few hours of posting a review). Once we've had a chance to test it in a real-case scenario with a multi-sku restock we will update our review. We've been using this app for several years. It has been great...until recently. For some reason the app now requires a wait of several hours before the inventory numbers sync and "stick" between Shopify and the app's system and results in the BIS alerts not being sent when triggered manually. This causes multiple issues and prevents us from really using the app (that we are paying a pretty hefty fee for!) to its full potential. It makes it extremely difficult to time promotions, etc that are related to restock events. We have been in contact with the developers about this issue for the last 6 weeks. They have finally acknowledged that the issue exists, but have still not been able to resolve it. We've spent countless hours trying to get to the bottom of the issue and create work-arounds for a service we're paying the app to do. If they are not able to resolve soon we will be exploring other options.
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