Webrex: AI SEO, Schema JSON‑LD

I’m not normally one to leave negative reviews, but I was genuinely appalled by how unprofessional this support interaction was. Support representative name ending in “rav”. I was already on a free trial of the roughly US$10/month paid plan and contacted Webrex because Google Merchant Center was still showing schema-related issues even after I had completed the relevant setup in the app. I wanted a simple technical answer: what exact schema was causing the issue, where was it coming from, and why was Merchant Center still failing? Instead, I had to repeatedly push for basic information. When I asked where the supposedly outdated schema actually was, I was told: “You have to check manually on each product, collection pages.” When I asked what exactly I was supposed to check: “The Schemas that are injected by you manually.” They still had not actually identified the offending schema. The conversation then became increasingly focused on selling me a much more expensive plan: “Trust me, currently you are in the Free Plan, Right ?” despite me already being on the paid plan’s free trial. Then: “So give a Chance to our Plus” “Free for 13 Days, pay only if you like after Trial” “I am not telling you to buy, just give it a try for 13 Days ??” I even explicitly said: “I am not asking for a general explanation or an upgrade recommendation. I need the specific technical source of the error first.” Even after that, the support conversation continued to revolve around moving me from around US$10/month to the US$99.99/month Plus plan instead of properly diagnosing the issue I had contacted them about. The pricing for multilingual schema is also incredibly poor value. If you need schema across multiple languages, Webrex pushes you toward the US$99.99/month tier. I moved to another Shopify SEO app that gives me multilingual schema across my translated storefronts, image optimisation and a large range of additional SEO tools for a tiny fraction of that price. The whole interaction felt careless, evasive, greedy and sales-driven rather than professional technical support. A customer should not have to fight for a straight answer while being repeatedly pushed toward a subscription costing roughly ten times more. Buyer beware if you run a multilingual store. This was enough for me to lose confidence in Webrex completely, and I have decided to move away from the app.

Application complète et intuitive, facile à utiliser, support client présent, réactif et attentif

I just started using Webre's services, and I'm satisfied with the level of customer support I've received so far. Mr. Gaurav took the time to explain their services and plans and helped me understand what would work best for my business. I really appreciate the time and attention he gave me. Thank you. Mr. Gaurav,

L'équipe est excellente et pour l'instant les schemas ont l'air de marcher. Je ferai un update

The customer service is killer.