Layla Collection review for Weglot ‑ Translate Your Store
Dec. 4, 2019
Bad app. Bad support. Wanted to translate to Arabic with right to left layout The app messed up my website layout (for the translated language only) I contacted support asking them to correct these changes. Karina responded with a silly email telling me they cannot "redo a site" for me. I chose another app, had the same problem, but they resolved all issues for free! Weglot is a bad choice! Response: You should've handled this issue in a more professional manner rather than saying "redo a site for you". I never requested changes for my site. I was requesting your team to correct faults caused by the Right To Left (RTL) view. If you had a little more experience in RTL layout you would've understood what I meant. The other app understood the issue and worked with me and they resolved everything. I had the right to review and I posted what I believe. Weglot is a bad choice. Good luck to you too :) Response: I have no interest in fighting you as well. And I am not gearing nothing to hurt no one. I wrote what I think in a direct way. Again, I am not asking for any changes on my website. If I want to "redo" my website I would hire a developer for that. Not install a language app and ask its customer support team to redo it for me. The response didn't relate to my request and was inappropriate. I am installing your app to add Arabic. After I did, the layout changed to right-to-left. However, there were drastic mistakes in that change. Some elements changed other elements remained left-to-right. That is why I was very disappointed when you said "we cannot redo a site for you". I wish you the best of luck.
Update: Thanks again for your second response but if you wish to settle this matter, We recommend you email us back directly as it seems your responses are geared to hurt Weglot in a non-cordial way. We are here to just help out our wonderful users and have no interest in fighting with you :) Again, best of luck to you. We are so sorry to hear you believe our responses were silly but here at Weglot, we do not take any email from our more than 50k+ happy users as a joke. We know Weglot is not for everyone so we are happy you found a provider that works with your needs. We are here to provide all our users with the tools to make their site multilingual but like all apps, we have our limitations in the work we can do in making changes to their site. We like to let our numbers speak for themselves and with more than 600+ 5-stars reviews, Weglot is a great choice in support and multilingual needs :) Best of luck Mahmoud!
