Weglot ‑ Translate Your Store
Translate your store into multiple languages.
Rating
4.6
feedback
1,603
chart
#2,872
All reviews
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April 9, 2025
1-Star (Wish I Could Give 0) – Deceptive Billing & Unauthorized Charges I canceled my subscription two months ago, yet I’m still being charged 325/ month. When I signed up I picked the 39/month Business plan, but the platform automatically enabled a hidden "Volume Upgrade" option—something I never noticed or consented to. Because of this deceptive practice, I was charged over $300/month for four months before realizing what happened. Even after canceling, the charges continue. This is predatory behavior—shame on this company for exploiting customers with sneaky auto-upgrades and ignored cancellations. I’ve already taken action by: Reporting to the BBB (Better Business Bureau) Disputing all charges with American Express Filing complaints with relevant consumer protection agencies
Hi there, We're really sorry to hear about your experience and completely understand how frustrating this situation must feel. We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation. That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened. Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued. Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately. In any case, note that we processed the refund of the related charges for you. Please don't hesitate to reach out to us again directly at [email protected] so we can check this further together. We genuinely appreciate your feedback—it helps us improve both our service and communication. Best regards, The Weglot Team
April 7, 2025
This app translates everything - even what others don't - and the support is very reactive and effective ! App is easy to install, to use and the support answers any question quickly and also fixes issues in our site if needed.
April 1, 2025
⭐️⭐️⭐️⭐️⭐️ Outstanding support experience! Weglot’s support team (especially Manon) has been absolutely amazing. They helped me customize my translation setup down to the URL level, patiently walked me through regex exclusions, optimized my word count usage, and fixed multiple Shopify Markets issues and page visibility issues. It’s rare to get such hands-on help these days. Huge thanks to the team!
March 25, 2025
Best Translation app on the market. You can custom really everything single asset on your website. Support is outstanding, and by outstanding, I mean truly above what you can expect. It's like having an expert taking hours to help you.
March 25, 2025
Cela fait maintenant de nombreuses années que nous utilisons cette application et nous en sommes très content, à la fois dans l'utilisation et dans la qualité des traductions.
March 13, 2025
Thank's to the support for it's help. Fanny answered all my question during all day, quickly and efficacely. I recommend Weglot.
March 13, 2025
This app makes it very easy to keep your translations in check. The visual editor makes all the difference. Its super easy to delegate translations without the need to create additional shopify staff positions. Their support is always surprisingly quick and very helpful. Any issue I had has been fixed within a few hours. Zero complaints
March 10, 2025
Équipe au top et hyper réactive. Explique bien les problématiques mais n'hésite pas à intervenir si besoin
March 5, 2025
Superschneller und freundlicher Support, der bei Problemen und Themen sofort unterstützt. Danke euch!
Feb. 25, 2025
We could never have so many languages at such high quality translations without Weglot. And support is also really helpful, quick and nice.
Feb. 20, 2025
Working perfectly! App is easy to use and very versatile. I had some troubles with the translations of my XML feeds, but Will from Weglot got it working by making some adjustments on their end. Thanks for that!
Feb. 13, 2025
The app is easy to install and to use. Our plan got upgraded automatically once we reached the words limit, so now it is quite pricey for us. Unfortunately we're on the annual plan and can't cancel easily. We had a problem with the language switcher on mobile, but the support team was very helpful and quick in fixing it. Thanks and 5 stars for that.
Feb. 13, 2025
The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues. Thank you so much for you great service !
Feb. 10, 2025
Application très utile pour les e-commerces, le support est très réactif et vous aide au moindre doute.
Feb. 10, 2025
The support is amazing and always respond quick and find so everything to help you find a solution to your problem. I really recommend Weglot.
Feb. 2, 2025
The setup of the Weglot is complicated when you already use various other apps that need to be translated. However the customer service is top notch and very responsive. Special thanks to Antoine who really exceeded my expectations in terms of timely resolution of complex issues. The quality of translation is quite good and requires significantly less manual translation compared to shopify free app.