Weglot: AI Translation & SEO
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I have been using this app for almost 5 years. Would I use it again for a new brand? Probably not. There are too many complex issues when it comes to Shopify Markets and backend translations. And when you need customer support the most, you often have to wait 5 to 6 hours just to get a response by email. Guys, even in 2026, for such a big company, they still don’t offer proper chat support. Then, after a few rounds of emailing, the person helping you is suddenly off, someone else takes over, and you have to explain the whole issue again from the beginning. On top of that, it’s not the cheapest option. I am still using it because I don’t want to translate the whole website again. Also, their automatic translations are pretty useless because they don’t properly respect informal or formal language. To enable that, you need to be on the Advanced plan, which I think costs around €300 The only thing I do like is that the app can detect and translate almost everything. Well, almost. You still need Shopify’s Translate & Adapt for backend translations such as checkout and email notifications. Honestly, I would not recommend installing it. Save yourself the headache and stress. You are probably better off using Shopify Translate & Adapt.
Very proactive customer service :)
Uninstall doesn't clean up, caused massive hidden revenue loss months later. Plus billing kept running after removal. We installed Weglot to test internationalization on our Shopify store, decided it wasn't right for us, and uninstalled within days. Two serious problems followed: 1. They kept charging us for 3 months after we uninstalled. The app was removed from our Shopify store, but the charges continued through Shopify Billing for three full months. We had to chase them down through support to stop it and request refunds. Watch your billing statements carefully uninstalling the app from Shopify does NOT automatically cancel your Weglot subscription. 2. Hidden URL residue caused months of bot traffic and a major revenue hit. When Weglot is active, it creates locale subpaths on your domain (/it/, /de/, /fr/, /ru/, etc.) for translated content. When you uninstall, those URLs stay indexed in Google and continue to be hit by bot crawlers, AI search results, and old links — indefinitely. There's no in-app cleanup, no warning that this will happen, no instructions on how to remove the URLs from search engines. In our case, these zombie URLs (we don't even sell in those markets) became a magnet for bot/scraper traffic. The volume was high enough that our edge layer's bot-mitigation kicked into overdrive and started returning 403 errors on cart.js for real shoppers whose network profile happened to resemble the bot signatures. Add-to-Cart silently broke for thousands of US customers across multiple devices and browsers. They saw the Add-to-Cart button, clicked it, nothing happened. They bounced. We only caught it through Noibu (an error-monitoring app), which flagged 4,165 affected sessions in a single week with zero progressing to checkout. Estimated annual revenue impact: $104k. When we finally traced it back, the fix took manual work on our side: ~24 Shopify URL redirects, robots.txt customization, and Google Search Console URL removals — none of which Weglot helps with at uninstall. For other merchants considering Weglot: - Before you install, ask in writing how to fully remove URL artifacts at uninstall - Confirm in writing how to cancel billing (assume uninstall ≠ cancellation) - Track your conversion + bot traffic for weeks AFTER uninstall, not just during use - The damage from URL residue can dwarf any short-term value of trying the app. We lost months of clarity on why our conversion was degrading before tracing it back here. Weglot's "easy install, easy uninstall" framing is misleading. Uninstall is not clean
Hi, Thank you for taking the time to share your experience. We’re sorry to hear that uninstalling Weglot did not meet your expectations. We understand your concerns regarding both the subscription management and the cleanup process after removing the app. While uninstalling Weglot from a Shopify store does not automatically cancel the associated subscription, we recognize that this may not have been as clear as it should have been and appreciate your feedback on the matter. Regarding the translated URLs, once pages have been crawled and indexed by search engines, their removal typically requires actions outside of Weglot itself. We understand that this process can be time-consuming and appreciate you bringing your experience to our attention. Feedback like yours helps us improve both our documentation and the guidance we provide to merchants. In the meantime, I’ve reached out to you privately because I’d genuinely like to make things right. As a gesture of goodwill, I’ve offered to fully refund your subscription payments and would be happy to personally handle that for you if you’re open to it. Our team is always open to discussion, and if you would like to continue the conversation, please don’t hesitate to reach out to us at [email protected]. We’d be more than happy to assist. Thank you again for your detailed feedback. It helps us continue improving both our product and the guidance we provide to merchants throughout their journey with Weglot. — Weglot Support Team
Je suis très satisfaite de l'application. Le service est très réactif, c'est très appréciable. Merci beaucoup
Super app, le support est au top merci !
Too expensive compared to other similar apps. Their pricing model is thought to grow exponentially. It is unsustainable if you have multiple countries and an active blog to be translated.
Hi, Thank you for taking the time to share your feedback. We completely understand your concern regarding pricing sustainability for very large multilingual projects, especially when managing a large catalog alongside an active blog and multiple target languages. In your case, our team spent quite a bit of time reviewing your setup, estimating the projected translated volume, and exploring different approaches with you — including optimization strategies and discounted options. As discussed during our exchanges, the main challenge was the exceptionally high volume of content involved rather than a technical limitation with the product itself. We genuinely appreciate your feedback on this topic, as scalability and long-term cost predictability are important considerations for projects of your size. Our team remains available if you'd ever like to revisit the project with a more tailored long-term approach. The Weglot Team
Great customer service. Corentin had been very responsive in dealing with our payment issues.
Weglot has been an excellent solution for managing translations across our Shopify Markets setup. The platform itself is powerful and intuitive but what really stands out is the support. Manon and Antoine have been absolutely legendary. Their responsiveness, technical knowledge and willingness to go above and beyond to troubleshoot complex issues made a huge difference for us. They didn’t just provide answer, they genuinely helped us move forward. Highly recommend Weglot, especially if you value strong, reliable support behind the product!
this app is so ass it doesn't even let me login wow y'all really dont wanna have my money
The support is exceptionally: my question about DNS settings with Shopify and Weglot was answered by Fanny from Weglot in a fast, detailed, professional and really friendly manner. Update: Also the second question regarding the localization of an embedded YouTube video was solved super fast! Thank you for your help, Fanny!
Eine sehr gute App die einfach zu integrieren ist, dabei ist die Modifikation einfach und übersichtlich und der Support ist wirklich sehr gut, schnell und freundlich. Kann ich nur empfehlen.
Nous sommes très satisfaits de Weglot et de la qualité de son support client, qui est vraiment excellent. Le seul point d’amélioration concerne la traduction des images, qui nécessite parfois une intervention manuelle et peut s’avérer un peu chronophage.
This is the go to solution if you are looking for translating your website. Also if you went a bit too hard with hardcoding your sections, it even translates those. Also whenever you have a problem, just contact customer support. Best customer support i ever experienced.
Un grand merci au Support, qui s'est vraiment arraché pour trouver le bug avec Klaviyo mais tout est ok et solutionné ! Les échanges sont rapides et super efficaces alors merci Valentin et Manon et toute la team. Je traduis actuellement tout le site en Allemand et je vois deja les positions Google monter sous 1 mois avec une centaine de mots clés dans l'index Google. Merci Weglot, l'année prochaine je ferai une autre langue :) Prenez soin de vous ! Damien - Teckelshop.fr
Hello Said, We’re sorry to see your review and that your experience with Weglot wasn’t satisfactory. We haven’t been able to connect with you yet regarding this, and we’d really appreciate the opportunity to better understand what happened and help resolve the situation. Please feel free to contact us at [email protected]; we’d be happy to assist. The Weglot Support Team
Works great. Even better support. Thank you!
I was using the native Shopify translate tool at first which A) limited you to two languages and B) translates with Google translate, which in the age of AI no longer cuts it. Weglot provides much better quality translations, much more customisations and has high quality and responsive customer support. As I sell internationally, I see the money spent is an investment to boost conversion rather than a cost.
I've uninstalled weglot app but still be charged in the next month.
Hi, Thank you for taking the time to share your feedback, and we’re sorry for the confusion this caused. Uninstalling the Weglot app does not automatically cancel the subscription, which needs to be ended separately from the account billing settings. We understand this may not have been clear and sincerely apologize for the frustration. Our support team has reached out to you to fully clarify the situation and to propose a complete refund so this can be resolved properly. We remain available and committed to closing this matter in a fair and positive way. Weglot Support Team
la traduction de notre site n est pas vraiment bonne et le cout est très chère si on compare a d'autre service . leur service me coute 140$ par mois
Merci pour votre feedback. Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Nous avons pris contact afin de mieux comprendre les points soulevés et d’apporter des corrections, notamment sur certaines traductions spécifiques de votre site. Des ajustements ont été effectués de notre côté, mais nous n’avons malheureusement pas eu de retour par la suite pour continuer à affiner les traductions ensemble. Weglot propose plusieurs outils pour améliorer la qualité des traductions, notamment les règles de glossaire, l’édition manuelle et des options basées sur l’IA, permettant un contrôle précis du contenu traduit. Notre équipe reste bien entendu disponible si vous souhaitez reprendre les échanges. Weglot Support Team
Funktioniert wunderbar, toller, schneller Kundenservice. Bin bisher sehr zufrieden.
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