Weglot: AI & Human Translate

June 26, 2025

Le support par courriel répond rapidement, les réponses sont claires et toujours bien détaillées avec des captures d'écrans ce qui aide énormément. Je trouve l'app facile d'utilisation. Certains réglages précis pour ma boutique en ligne sont plus complexes pour mes compétences mais le support est toujours très aidant!

May 7, 2025

Our experience with Weglot turned into a complete nightmare. What was supposed to be a simple translation solution ended up disrupting our entire website theme. As a result, four different parties had to spend several days repairing the damage. Even after removing Weglot, code remnants remain, continuing to affect the stability of our site. Additionally, the online fix provided on their website simply does not work. Overall, a very frustrating experience that we wouldn’t wish on anyone. Note: After this, Weglot proactively reached out to us and resolved the issue — for which we are truly grateful. This helpful follow-up is the reason we decided to adjust our review from 1 star to 4 stars. Thank you for the support.

Feb. 13, 2025

The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues. Thank you so much for you great service !

April 4, 2024

Update review early April: After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team. After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot. Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages. Credits to their support team this time: friendly, fast, patient and knowleadgable! Initial 1-star review late march: We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal. Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb. So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said. So now we uninstalled the plugin, having to source for another solution again. I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.

Oct. 13, 2023

The app is great to use, a lot of possibilities, you can do manual and automatic translation, also exception customer service

Aug. 10, 2022

Great customer service! Although the app itself is not so user friendly. But they respond my email with no delay.

June 16, 2022

Der Service und die Hilfestellungen sind super. Immer bemüht! Die App hat ein paar Schwächen und das Limit von 50.000 übersetzen Wörtern ist schnell erreicht.

May 4, 2022

I just started using Weglot, Technical support is amazing, app is robust and gives you useful tools to edit translate. For now only minus is pricing plan, I reached 50000 words with 2 language (300 products), and I just started.

April 8, 2022

I used this app for translating Japanese into English. I speak and write English but it was hard to edit everything on my own and one of the guy helped me a lot to get through the system. They are absolutely nice team.

April 6, 2022

Overall we are very happy with Weglot since it translates everything well. But one major downside is, that it is not well integrated in Shopify Markets and Shopify Languages. It is basically it's own layer which is not fully and deeply integrated into the Shopify system.

March 14, 2022

Honesly, the app is a pretty great tool, even though it does have some issues, obviously. What isnt so obvious though, is their technical support team! they do wonders and deserve all the praises. We ran into many problems with Weglot's service in terms of technicallities and translations. However, every time was professionally and thoroughly handeled by the great IT team, especially Alexis - who was a HUGE help and always responded with grace and willingness to get the issues resolved (no matter how many ping-pong emails were involvled) . This is not taken for granted, and I really am happy to know that Weglot has these awesome people in the backstage of IT doing these wonders! God bless you guys! Alexis, this goes out to you the most ! :) have a wonderful day

Oct. 22, 2021

We have been using Weglot for over a year now and we are satisfied with the service. They are always very responsive and professional. The service helps our business tremendously!

Oct. 18, 2021

There are always some integration problems with different apps on Shopify, but Weglot has a great support and helps you with every difficulty

Sept. 9, 2021

Overall very happy, specially with customer service and Jeremy. Every little question or issue we have had, he has solved really fast and efficiently!

Sept. 8, 2021

Christophe has been really helpful and answered really clearly to my question. Awesome customer support! Thanks a lot!

May 15, 2021

This app works fine for translation but customization does require some CSS knowledge - not ideal for non-technical folks. However, their customer support is super responsive and helpful! They were able to help us sort out any issues pretty fast. Good choice if you use Gempages for your site!

March 17, 2021

Globalement très bonne app, pratique et efficace. Pas toujours facile d'utilisation, mais un service client très réactif qui a su résoudre les quelques difficultés rencontrées. Je recommande !

Feb. 22, 2021

Awesome customer service ! The app doesn't always translate perfectly and have some issue some times but they answer really fast to get help. Really recommend.

Oct. 15, 2020

I decided to update my negative review after the negative experience i had with one of Weglot support member. The matter was addressed by the management who reach out to me within 24h in friendly polite way, My technical problem (excluding content from being auto translate) still exist but I hope Weglot will be able to solve it.

Sept. 4, 2020

I like the app, just had some trouble starting it, not knowing that I had to go through the pages to have them translated... And to install the app, I had this roaming page about installation... It lasted several days like this, not knowing what to do. The support I received from Guillaume was fast and effective, so thanks to him!