Weglot: AI Translation & SEO

Hi, Thank you for taking the time to share your experience. We’re sorry to hear that uninstalling Weglot did not meet your expectations. We understand your concerns regarding both the subscription management and the cleanup process after removing the app. While uninstalling Weglot from a Shopify store does not automatically cancel the associated subscription, we recognize that this may not have been as clear as it should have been and appreciate your feedback on the matter. Regarding the translated URLs, once pages have been crawled and indexed by search engines, their removal typically requires actions outside of Weglot itself. We understand that this process can be time-consuming and appreciate you bringing your experience to our attention. Feedback like yours helps us improve both our documentation and the guidance we provide to merchants. In the meantime, I’ve reached out to you privately because I’d genuinely like to make things right. As a gesture of goodwill, I’ve offered to fully refund your subscription payments and would be happy to personally handle that for you if you’re open to it. Our team is always open to discussion, and if you would like to continue the conversation, please don’t hesitate to reach out to us at [email protected]. We’d be more than happy to assist. Thank you again for your detailed feedback. It helps us continue improving both our product and the guidance we provide to merchants throughout their journey with Weglot. — Weglot Support Team

Hi, Thank you for taking the time to share your feedback. We completely understand your concern regarding pricing sustainability for very large multilingual projects, especially when managing a large catalog alongside an active blog and multiple target languages. In your case, our team spent quite a bit of time reviewing your setup, estimating the projected translated volume, and exploring different approaches with you — including optimization strategies and discounted options. As discussed during our exchanges, the main challenge was the exceptionally high volume of content involved rather than a technical limitation with the product itself. We genuinely appreciate your feedback on this topic, as scalability and long-term cost predictability are important considerations for projects of your size. Our team remains available if you'd ever like to revisit the project with a more tailored long-term approach. The Weglot Team

Hello Said, We’re sorry to see your review and that your experience with Weglot wasn’t satisfactory. We haven’t been able to connect with you yet regarding this, and we’d really appreciate the opportunity to better understand what happened and help resolve the situation. Please feel free to contact us at [email protected]; we’d be happy to assist. The Weglot Support Team

Hi, Thank you for taking the time to share your feedback, and we’re sorry for the confusion this caused. Uninstalling the Weglot app does not automatically cancel the subscription, which needs to be ended separately from the account billing settings. We understand this may not have been clear and sincerely apologize for the frustration. Our support team has reached out to you to fully clarify the situation and to propose a complete refund so this can be resolved properly. We remain available and committed to closing this matter in a fair and positive way. Weglot Support Team

Merci pour votre feedback. Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Nous avons pris contact afin de mieux comprendre les points soulevés et d’apporter des corrections, notamment sur certaines traductions spécifiques de votre site. Des ajustements ont été effectués de notre côté, mais nous n’avons malheureusement pas eu de retour par la suite pour continuer à affiner les traductions ensemble. Weglot propose plusieurs outils pour améliorer la qualité des traductions, notamment les règles de glossaire, l’édition manuelle et des options basées sur l’IA, permettant un contrôle précis du contenu traduit. Notre équipe reste bien entendu disponible si vous souhaitez reprendre les échanges. Weglot Support Team

Hi Dr. LEVY, Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating this situation was for you. Following your review, our support team reached out privately to better understand the issues you encountered and offer assistance with the mega-menu translation and editing setup. As part of this follow-up, a full refund was processed to ensure the matter was resolved on our side, even though we didn’t have the opportunity to address the technical setup together beforehand. Our support team remains available should you wish to revisit the configuration or need help in the future. We always aim to assist users with complex setups and ensure Weglot works as expected. Thank you again for taking the time to share your experience. — The Weglot support team

Bonjour, Merci pour votre retour. Nous sommes sincèrement désolés pour les difficultés rencontrées et pour l’impact que cela a pu avoir sur votre boutique. Pour clarification, Weglot ne modifie jamais les DNS d’une boutique sans action volontaire du marchand. Certains réglages DNS peuvent être proposés dans le cadre d’intégrations avancées, mais ils sont toujours optionnels, documentés et réversibles. La désinstallation de l’application n’entraîne aucune modification automatique des DNS. Nous comprenons néanmoins à quel point une indisponibilité de site est pénalisante et regrettons de ne pas avoir pu vous accompagner à ce moment-là. Nous n’avons malheureusement pas réussi à identifier votre compte pour analyser précisément la situation. Si vous le souhaitez, vous pouvez nous contacter directement à [email protected] en indiquant le nom de votre boutique ou l’adresse e-mail associée. Nous prendrons le temps de comprendre ce qu’il s’est passé. Cordialement, L’équipe Support Weglot

Hello, Thank you for taking the time to share your feedback. We’re sorry for the frustration you experienced initially. Our team worked with you to investigate the issue and identify the root cause, and we’re glad we were able to resolve it together. If you need any further assistance, we remain fully available to help. Best regards, Weglot Support team

Hi Marius, We’re really sorry to read your review and genuinely regret that your experience with Weglot started off on the wrong foot. As soon as we became aware of the issue, we reached out right away and offered to assist directly with the setup to get things resolved quickly. However, we didn’t receive any response to our multiple messages, which made it difficult for us to help further. It seems the issue occurred at the installation stage, so Weglot never actually had the opportunity to run on your site. This is of course not the kind of experience we want for our users, and we remain fully available if you ever wish to revisit the setup. Best regards, Weglot Support Team

Hi there, We're really sorry to hear about your experience and completely understand how frustrating this situation must feel. We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation. That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened. Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued. Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately. In any case, note that we processed the refund of the related charges for you. Please don't hesitate to reach out to us again directly at [email protected] so we can check this further together. We genuinely appreciate your feedback—it helps us improve both our service and communication. Best regards, The Weglot Team

Bonjour , J'ai le plaisir de vous contacter au nom du Support de Weglot et j'espère que vous allez bien. Je vous remercie pour l'avis que vous avez posté, et je suis ravi de pouvoir en discuter plus précisément. L'abonnement ainsi que la résiliation de l'abonnement ne s'effectuant pas au sein de l'app dans Shopify, cela necessite une action complémentaire au sein du Dashboard Weglot. Vous avez normalement été notifié de cela. Je constate que vous aviez désinstallé l'application depuis quelques mois et dans la mesure ou vous n'avez pas utilisé Weglot depuis cette date, il est normal de ne pas payer pour le service. J'ai procédé remboursement de ces mois et une preuve vous a été partagée par email. Je reste à votre disposition pour tout renseignement complémentaire et vous souhaite une excellente journée. Weglot Support

Hello, Thank you for taking the time to write a review of Shopify. We are sorry that you went through a difficult experience as you expressed in your review. In fact, we are doing our best to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Hi, Weglot Support here, I hope you are having a great day. Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product. We provide support by email to handle the demands as best we can and with the most information. I can notice that we've answered you in less than an hour, and we always doing our best to try to shorten this time. Could you let me know the challenges you're still experiencing so I can help you further work with Weglot? Please contact us at [email protected] asking for Chris so we could help you further Keep us posted, Cheers

Hi, Weglot Support here. I hope you're doing well. First of all, thank you for taking the time to write a review on Shopify. I perfectly understand that our product seems to fit your translation needs, and it seems that the main issue for you is the Pricing. It means that the Weglot Pro plan seems to fit the most your translation needs as you can see in the pricing documentation below Pricing Documentation We've just sent you an email with the detail of the subscription you need to manage according to your website's number of words. It seems that the Weglot Pro plan seems to fit the most your translation needs. This plan allows you to get pretty cool features such as: Pageviews statistics => Explore the country and the browser language of your visitors. Translate URLs => Translate the slug URLs for a better UX and SEO (to finally reach more potential visitors on your website) Could you answer to the email we sent to you or contact [email protected] so we can discuss further about your translation needs? Have a wonderful day, Regards,

Hello, Thank you for taking the time to write a review of Shopify. We are sorry that you went through a difficult experience as you expressed in your review. We always to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Hi, Weglot Support here. I hope you're doing well. First of all, thank you for taking the time to write a review on Shopify. It seems that Weglot deleted only the project in your Weglot account. This doesn't affect your website, only the translation. Indeed, after three months of complete inactivity with Weglot, i.e. without any API request to Weglot, the project is automatically soft-deleted as you can see in our terms by following the link below https://www.weglot.com/terms I've restored the project, and all your translations are findable in your project. I've also sent you, in an email, a backup of all the translations present in your project. Don't hesitate to contact us at [email protected] if you need any further information or help regarding Weglot. Have a wonderful day, Cheers,

Hi, Weglot Support here. I hope you're doing well. Thank you for taking the time to write a review on Shopify. About the leftover code, note that now Weglot is able to remove all its code related to the Shopify API automatically. For older integrations, a manual action can be required, and you'll find the process in the documentation below > https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website We'd be really glad to help you further remove the leftover code in your admin. In this case, you just have to share with our Support team the code so we can send you a collaboration request. We've sent you an email. Don't hesitate to answer the email to follow the discussion so we can try to improve your experience with our plugin. Have a wonderful day, Cheers,

Hi There, Weglot Support here, we hope you're doing well. First of all, thank you for taking the time to write a review. I perfectly understand that our product seems to suit your translation needs. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can. I noticed that you experienced an issue with the prices on the translated version, and the undesired behavior has been fixed now. The issue was related to the fact that the price was contained in a block with another text and the element was translated. ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team