Weglot: AI & Human Translate

Hi Marius, We’re really sorry to read your review and genuinely regret that your experience with Weglot started off on the wrong foot. As soon as we became aware of the issue, we reached out right away and offered to assist directly with the setup to get things resolved quickly. However, we didn’t receive any response to our multiple messages, which made it difficult for us to help further. It seems the issue occurred at the installation stage, so Weglot never actually had the opportunity to run on your site. This is of course not the kind of experience we want for our users, and we remain fully available if you ever wish to revisit the setup. Best regards, Weglot Support Team

Hi there, We're really sorry to hear about your experience and completely understand how frustrating this situation must feel. We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation. That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened. Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued. Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately. In any case, note that we processed the refund of the related charges for you. Please don't hesitate to reach out to us again directly at [email protected] so we can check this further together. We genuinely appreciate your feedback—it helps us improve both our service and communication. Best regards, The Weglot Team

Bonjour , J'ai le plaisir de vous contacter au nom du Support de Weglot et j'espère que vous allez bien. Je vous remercie pour l'avis que vous avez posté, et je suis ravi de pouvoir en discuter plus précisément. L'abonnement ainsi que la résiliation de l'abonnement ne s'effectuant pas au sein de l'app dans Shopify, cela necessite une action complémentaire au sein du Dashboard Weglot. Vous avez normalement été notifié de cela. Je constate que vous aviez désinstallé l'application depuis quelques mois et dans la mesure ou vous n'avez pas utilisé Weglot depuis cette date, il est normal de ne pas payer pour le service. J'ai procédé remboursement de ces mois et une preuve vous a été partagée par email. Je reste à votre disposition pour tout renseignement complémentaire et vous souhaite une excellente journée. Weglot Support

Hello, Thank you for taking the time to write a review of Shopify. We are sorry that you went through a difficult experience as you expressed in your review. In fact, we are doing our best to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Hi, Weglot Support here, I hope you are having a great day. Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product. We provide support by email to handle the demands as best we can and with the most information. I can notice that we've answered you in less than an hour, and we always doing our best to try to shorten this time. Could you let me know the challenges you're still experiencing so I can help you further work with Weglot? Please contact us at [email protected] asking for Chris so we could help you further Keep us posted, Cheers

Hi, Weglot Support here. I hope you're doing well. First of all, thank you for taking the time to write a review on Shopify. I perfectly understand that our product seems to fit your translation needs, and it seems that the main issue for you is the Pricing. It means that the Weglot Pro plan seems to fit the most your translation needs as you can see in the pricing documentation below Pricing Documentation We've just sent you an email with the detail of the subscription you need to manage according to your website's number of words. It seems that the Weglot Pro plan seems to fit the most your translation needs. This plan allows you to get pretty cool features such as: Pageviews statistics => Explore the country and the browser language of your visitors. Translate URLs => Translate the slug URLs for a better UX and SEO (to finally reach more potential visitors on your website) Could you answer to the email we sent to you or contact [email protected] so we can discuss further about your translation needs? Have a wonderful day, Regards,

Hello, Thank you for taking the time to write a review of Shopify. We are sorry that you went through a difficult experience as you expressed in your review. We always to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Hi, Weglot Support here. I hope you're doing well. First of all, thank you for taking the time to write a review on Shopify. It seems that Weglot deleted only the project in your Weglot account. This doesn't affect your website, only the translation. Indeed, after three months of complete inactivity with Weglot, i.e. without any API request to Weglot, the project is automatically soft-deleted as you can see in our terms by following the link below https://www.weglot.com/terms I've restored the project, and all your translations are findable in your project. I've also sent you, in an email, a backup of all the translations present in your project. Don't hesitate to contact us at [email protected] if you need any further information or help regarding Weglot. Have a wonderful day, Cheers,

Hi, Weglot Support here. I hope you're doing well. Thank you for taking the time to write a review on Shopify. About the leftover code, note that now Weglot is able to remove all its code related to the Shopify API automatically. For older integrations, a manual action can be required, and you'll find the process in the documentation below > https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website We'd be really glad to help you further remove the leftover code in your admin. In this case, you just have to share with our Support team the code so we can send you a collaboration request. We've sent you an email. Don't hesitate to answer the email to follow the discussion so we can try to improve your experience with our plugin. Have a wonderful day, Cheers,

Hi There, Weglot Support here, we hope you're doing well. First of all, thank you for taking the time to write a review. I perfectly understand that our product seems to suit your translation needs. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can. I noticed that you experienced an issue with the prices on the translated version, and the undesired behavior has been fixed now. The issue was related to the fact that the price was contained in a block with another text and the element was translated. ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Hello, Thank you for taking the time to write a review of Shopify. We had a chance to discuss further the issue you experienced, and finally it was decided to disable the integration. The issue here was mainly related to the DNS propagation on Shopify's end, and also a cache issue in the whole Shopify process. Our Support agent kindly helped you to contact the Shopify Support team which fixed all the issues you experienced. The issue is fixed now. ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Dear Joy Planet Finland, We appreciate you sharing your feedback about Weglot, and we apologize for any inconvenience you've experienced. We understand the importance of a reliable translation service, especially when operating a global webshop for high-quality electronics. We take user feedback seriously and are committed to addressing any issues our users encounter. We would like to investigate the problems you've mentioned regarding instability, bugs, and translation visibility in your webshop. Could you please provide more specific details or contact our customer support team at [email protected]? This will help us identify and resolve the issues you've faced. Your satisfaction is our priority, and we would like to work towards providing a better experience for you. Thank you for bringing these concerns to our attention, and we look forward to the opportunity to improve your experience with Weglot. Best regards, The Weglot Team

Hello, Your insights are invaluable, and we are committed to addressing the issues you've raised to enhance our overall customer experience. After taking a look at your account, our team was active in responding to your messages and solved your issue. We tried to contact you again to see if all changes are reflected on your end but have yet to receive your response. Do not hesitate to contact us at [email protected] if you have any further questions. Cheers, The Weglot Team

Dear SPOON GMBH, I hope you are doing well. I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count. First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services. I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed. Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan. Feel free to let me know if you need any more information. Cheers, The Weglot Team

Dear User, I want to express my sincerest apologies for the inconvenience and frustration you encountered due to your recent experience with our service. Your feedback regarding the small bug and subsequent loss of manual translations is deeply concerning to us, and I completely understand the frustration caused by this situation. After an investigation with our team, it seems no manual translations were removed from Weglot's end, and our team did their best to answer all your questions and concerns. Feel free to contact the support team at [email protected] if you wish to have further assistance. Best, The Weglot Team