Weglot ‑ Translate Your Store

Hi There, Weglot Support here, we hope you're doing well. First of all, thank you for taking the time to write a review. I perfectly understand that our product seems to suit your translation needs. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can. I noticed that you experienced an issue with the prices on the translated version, and the undesired behavior has been fixed now. The issue was related to the fact that the price was contained in a block with another text and the element was translated. ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Hi, Weglot Support here, we hope you are having a great day. Thanks a lot for taking the time to write a review. I'm sorry if your Weglot experience doesn't suit you. I think we could help you improve your experience with our app. Don’t hesitate to contact our team at [email protected], so our team members can discuss your concerns in more detail and find some solutions together. You can ask Alexis, he’s one of our engineers, so he can personally take care of your demand. Best, The Weglot Team

Hi, Weglot Support here, we hope you are having a great day. Thanks a lot for taking the time to write a review. In fact, at the end of your 10-day trial period, your account automatically become a free account that allows you to manage 2000 translated words and only one extra language. I think we could help you improve your experience with our app. Don’t hesitate to contact our team at [email protected], so our team members can discuss your concerns in more detail and find a solution together. You can ask Guillaume, he’s one of our engineers, so he can personally take care of your demand. Best, The Weglot Team

Hello, Thank you for taking the time to write a review of Shopify. We had a chance to discuss further the issue you experienced, and finally it was decided to disable the integration. The issue here was mainly related to the DNS propagation on Shopify's end, and also a cache issue in the whole Shopify process. Our Support agent kindly helped you to contact the Shopify Support team which fixed all the issues you experienced. The issue is fixed now. ​Please contact back our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Dear Joy Planet Finland, We appreciate you sharing your feedback about Weglot, and we apologize for any inconvenience you've experienced. We understand the importance of a reliable translation service, especially when operating a global webshop for high-quality electronics. We take user feedback seriously and are committed to addressing any issues our users encounter. We would like to investigate the problems you've mentioned regarding instability, bugs, and translation visibility in your webshop. Could you please provide more specific details or contact our customer support team at [email protected]? This will help us identify and resolve the issues you've faced. Your satisfaction is our priority, and we would like to work towards providing a better experience for you. Thank you for bringing these concerns to our attention, and we look forward to the opportunity to improve your experience with Weglot. Best regards, The Weglot Team

Hello, Your insights are invaluable, and we are committed to addressing the issues you've raised to enhance our overall customer experience. After taking a look at your account, our team was active in responding to your messages and solved your issue. We tried to contact you again to see if all changes are reflected on your end but have yet to receive your response. Do not hesitate to contact us at [email protected] if you have any further questions. Cheers, The Weglot Team

Dear User, We sincerely apologize for the challenges you've encountered, and we are truly sorry to hear about your disappointment with our services. It seems, after further investigation, you were requesting a video call, which, unfortunately, we do not provide. Our team tried to help you out as much as possible. Still, it seems you were not able to provide the team with any further information, such as screenshots and information about the issue you had, which hindered them from giving you more information. We did not see the site ruined, but rather, you were looking to have the URL Slugs translated, which is something that can be easily fixed. Lastly, We sincerely apologize for not meeting your expectations regarding our response time. We do our best to respond as soon as we can. Do not hesitate to contact us if you have any questions. Cheers, The Weglot Team

Dear SPOON GMBH, I hope you are doing well. I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count. First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services. I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed. Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan. Feel free to let me know if you need any more information. Cheers, The Weglot Team

Dear User, I want to express my sincerest apologies for the inconvenience and frustration you encountered due to your recent experience with our service. Your feedback regarding the small bug and subsequent loss of manual translations is deeply concerning to us, and I completely understand the frustration caused by this situation. After an investigation with our team, it seems no manual translations were removed from Weglot's end, and our team did their best to answer all your questions and concerns. Feel free to contact the support team at [email protected] if you wish to have further assistance. Best, The Weglot Team

Hi ROOTOTE GALLERY_EDITION, We are sorry to hear you had an issue with Weglot. We manage subscriptions the same way you do on your phone. You need to cancel your plan when you no longer want to use Weglot. If you encounter an issue, we have our lovely support staff ready to help out and cancel it for you. Do not hesitate to contact us at [email protected] if you still have an issue, as we are not able to locate any emails from you at this time. Thank you, The Weglot Team

Hello, I want to extend my deepest apologies for the inconvenience and frustration caused by the recent issues you encountered with our service, particularly regarding the translation of your checkout page since Shopify's One-page Checkout update. Your feedback is immensely valuable, and I genuinely regret the impact this has had on your customers' experience. I see our team proposed to help you out, but you did not respond to our email asking for more information to be able to propose a solution for you. We also see you are still using Weglot. If you still need help, please get in touch with us at [email protected]. Cheers, The Weglot Team

Hi, Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and I'd be glad to help you improve your experience with our product. I've analyzed further the conversation you've had with our Support team and also your account and it seems you had trouble managing your translations and excluding some pages to stay under 2000 translated words From what I can see in your account, you have a significant number of inactive translations that could be easily removed and reduce your word count here If you'd like to give it a try, don't hesitate to come back to us at [email protected] so we can help you further in this matter We'd be really glad to help you improve your user experience with our app. Keep us posted, Have a great day, Cheers,

Hi, Weglot Support Here. Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. About the CSS, Weglot tries to only replace the text into your translated version so our product shouldn't break any CSS on your translated version. Note that sometimes adjustments can be required depending on the way the theme has been developed and the way Weglot works. We are not able to find any conversation with our Support team about the specific behavior you're experiencing. In this case, be sure that our Support team is always glad to provide help to make the experience with our product as good as possible. We'll be really glad to try fixing the behavior you're experiencing. To do so, could you let us know when could we investigate further on your website? About the checkout, for your information, checkout pages won't be detected by Weglot as they belong to another domain. These pages are hosted by Shopify itself, translations are directly handled on its side, as translations are actually coming from the theme. That's why the language switcher isn't visible on the checkout pages. Weglot, by its side, allows displaying the checkout in the right language for the visitor, regarding the language used on the page before the checkout, thanks to a mechanism we manage. Weglot just allows the checkout to be displayed in the theme language related to the language used on the page before the checkout. It means that the translation isn't managed by Weglot, but Weglot just calls the theme in another language. That being said, the checkout should appear translated on the translated version and we'll be glad to also investigate further if you could let us a chance to improve your experience. Please contact our team at [email protected], and ask for Chris, our Head of Support, so we can discuss your concerns in more detail. Best, The Weglot Team

Hi, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. About the performance => Note that the load time can be longer the first time Weglot translates the content. Indeed, Weglot translation mechanism is working like this: It scans the original content of your website (HTML file) After the scan, Weglot parses (read and cut) the elements between HTML tags. It automatically translates this original content to its translated equivalent. During the translation process, Weglot is also storing these contents in your Translation List available in your Weglot Dashboard On the second visit to the page, the time load should be way better. About the translation => We try to provide the best automatic translation possible. However, we know this is really hard to fit this translation to all our user's contexts, so that's why we provide you with different options to review those translations: - To Manually edit the automatic translations if you want to. We provide you with some useful tools in order to do that See > https://support.weglot.com/article/128-how-to-edit-my-translations - To add some specific translation rules in order to indicate if you want a (group of) word(s) to be never or always translated in a specific way. See > https://support.weglot.com/article/130-translations-exceptions About the checkout translation => For your information, I could help you translate your checkout. Indeed, be aware that checkout pages won't be detected by Weglot as they belong to another domain. These pages are hosted by Shopify itself, translations are directly handled on its side, as translations are actually coming from the theme. That's why the language switcher isn't visible on the checkout pages. Weglot, by its side, allows displaying the checkout in the right language for the visitor, regarding the language used on the page before the checkout, thanks to a mechanism we manage. Weglot just allows the checkout to be displayed in the theme language related to the language used on the page before the checkout. It means that the translation isn't managed by Weglot, but Weglot just calls the theme in another language. You should be able to edit a checkout element translation, going: - Go to Shopify admin > Languages > Replace the language of the theme to the destination language (the language related to the translation you want to edit) - Into your Shopify Admin > Online Store > Themes > Edit Languages > "Checkout & System" tab - Edit the content you want to replace in the translated version - ⚠️ Into your Shopify admin > Languages, change back the default language to the default one. Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin Best, The Weglot Team

Hi, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. Actually, be aware that Weglot proposes a Free plan and also proposes Premium plans. Premium plans allow us to be able to create super cool features such as the Slug Translations (See => https://support.weglot.com/article/148-can-i-translate-my-urls) to improve the UX on your translated versions. The “Variable” feature (See => https://support.weglot.com/article/302-how-can-i-add-variables-to-my-translations) and propose variable suggestion to help you optimize your translations and save translation credits. We are also pleased to offer the option to detect potentially inactive translations (See => https://support.weglot.com/article/288-how-can-i-remove-inactive-translations) to help optimize your translations. Our Support team is very dedicated to help all our users regardless of their subscription and we all try to propose the best experience possible. We’d be glad to help you further. You’d just need to contact our team at [email protected] and ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin. Have a wonderful day, Best, The Weglot Team

Hello, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. ​ ​We've experienced an issue on the API for a few minutes, and I've contacted you a few minutes after as the issue seemed to be fixed. Could you contact us back at [email protected], asking for Chris, our Head of Support, so we can follow the discussion? We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Hello, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. Regarding the code remaining in your admin, please be aware that once the application is uninstalled, an email has been sent to your account's referral email address telling you how to completely uninstall Weglot from your environment. I've sent you in a separate email an example of such an email. Until recently, Shopify gives us the possibility to automatically delete the code of our application during an uninstallation, and we have already made the necessary changes within our plugin. Would you like me to personally investigate your admin to make sure that there is no more Weglot-related code? ​Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin About the broken URLs, I don't see any active projects in your account anymore, this means that no integration seems to be active and therefore the remaining code in your admin should not have any impact on your URLs. Contacting us back at [email protected], we'd be glad to make further investigations if you'd like us to. We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team

Hi, Weglot Support here, I hope you are having a great day. Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product. Note that Weglot tries to translate static content and sometimes, dynamically generated elements could not be translated by default. Weglot has a solution for this as you can see here => https://support.weglot.com/article/253-how-to-translate-dynamic-content Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin Best, The Weglot Team

Hi, Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and I'd be glad to help you improve your experience with our product. I've analyzed further the conversation you've just had with our Support team and it seems that the undesired behavior you've experienced are due to an unfinished configuration of the subdomains. I'd be really glad to help you further integrate the subdomain-based integration into your website if you're willing to give us another chance. Note that Weglot also proposes a beta subdirectory-based integration that allows you to display the translations on URLs such as https://haltungshelfer.de/nl/ for instance for a Dutch translation. Do you want to give it a chance? We'd be really glad to help you improve your user experience with our plugin. Keep us posted, Have a great day, Cheers,