Weglot: AI Translation & SEO
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include proactive and responsive customer service, excellent support, and effective translation capabilities. Users appreciate the ease of integration and the helpfulness of the support team in resolving issues quickly. However, negative aspects mentioned by users include high pricing compared to similar apps, difficulties in canceling subscriptions, and issues with translations not meeting expectations. Some users also faced challenges with uninstalling the app, leading to hidden revenue loss and technical issues on their websites.
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By far the best support team, always available and ready to help. Beyond its features, it’s the best app for taking the headache out of managing multiple languages. It’s been a pleasure working with Weglot for years.
I have been using this app for almost 5 years. Would I use it again for a new brand? Probably not. There are too many complex issues when it comes to Shopify Markets and backend translations. And when you need customer support the most, you often have to wait 5 to 6 hours just to get a response by email. Guys, even in 2026, for such a big company, they still don’t offer proper chat support. Then, after a few rounds of emailing, the person helping you is suddenly off, someone else takes over, and you have to explain the whole issue again from the beginning. On top of that, it’s not the cheapest option. I am still using it because I don’t want to translate the whole website again. Also, their automatic translations are pretty useless because they don’t properly respect informal or formal language. To enable that, you need to be on the Advanced plan, which I think costs around €300 The only thing I do like is that the app can detect and translate almost everything. Well, almost. You still need Shopify’s Translate & Adapt for backend translations such as checkout and email notifications. Honestly, I would not recommend installing it. Save yourself the headache and stress. You are probably better off using Shopify Translate & Adapt.
Very proactive customer service :)
Uninstall doesn't clean up, caused massive hidden revenue loss months later. Plus billing kept running after removal. We installed Weglot to test internationalization on our Shopify store, decided it wasn't right for us, and uninstalled within days. Two serious problems followed: 1. They kept charging us for 3 months after we uninstalled. The app was removed from our Shopify store, but the charges continued through Shopify Billing for three full months. We had to chase them down through support to stop it and request refunds. Watch your billing statements carefully uninstalling the app from Shopify does NOT automatically cancel your Weglot subscription. 2. Hidden URL residue caused months of bot traffic and a major revenue hit. When Weglot is active, it creates locale subpaths on your domain (/it/, /de/, /fr/, /ru/, etc.) for translated content. When you uninstall, those URLs stay indexed in Google and continue to be hit by bot crawlers, AI search results, and old links — indefinitely. There's no in-app cleanup, no warning that this will happen, no instructions on how to remove the URLs from search engines. In our case, these zombie URLs (we don't even sell in those markets) became a magnet for bot/scraper traffic. The volume was high enough that our edge layer's bot-mitigation kicked into overdrive and started returning 403 errors on cart.js for real shoppers whose network profile happened to resemble the bot signatures. Add-to-Cart silently broke for thousands of US customers across multiple devices and browsers. They saw the Add-to-Cart button, clicked it, nothing happened. They bounced. We only caught it through Noibu (an error-monitoring app), which flagged 4,165 affected sessions in a single week with zero progressing to checkout. Estimated annual revenue impact: $104k. When we finally traced it back, the fix took manual work on our side: ~24 Shopify URL redirects, robots.txt customization, and Google Search Console URL removals — none of which Weglot helps with at uninstall. For other merchants considering Weglot: - Before you install, ask in writing how to fully remove URL artifacts at uninstall - Confirm in writing how to cancel billing (assume uninstall ≠ cancellation) - Track your conversion + bot traffic for weeks AFTER uninstall, not just during use - The damage from URL residue can dwarf any short-term value of trying the app. We lost months of clarity on why our conversion was degrading before tracing it back here. Weglot's "easy install, easy uninstall" framing is misleading. Uninstall is not clean
Hi, Thank you for taking the time to share your experience. We’re sorry to hear that uninstalling Weglot did not meet your expectations. We understand your concerns regarding both the subscription management and the cleanup process after removing the app. While uninstalling Weglot from a Shopify store does not automatically cancel the associated subscription, we recognize that this may not have been as clear as it should have been and appreciate your feedback on the matter. Regarding the translated URLs, once pages have been crawled and indexed by search engines, their removal typically requires actions outside of Weglot itself. We understand that this process can be time-consuming and appreciate you bringing your experience to our attention. Feedback like yours helps us improve both our documentation and the guidance we provide to merchants. In the meantime, I’ve reached out to you privately because I’d genuinely like to make things right. As a gesture of goodwill, I’ve offered to fully refund your subscription payments and would be happy to personally handle that for you if you’re open to it. Our team is always open to discussion, and if you would like to continue the conversation, please don’t hesitate to reach out to us at [email protected]. We’d be more than happy to assist. Thank you again for your detailed feedback. It helps us continue improving both our product and the guidance we provide to merchants throughout their journey with Weglot. — Weglot Support Team
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