Weglot: AI Translation & SEO
The reviews are overwhelmingly positive about Weglot’s customer support and overall ease of use. Many merchants praise the support team for being fast, responsive, patient, knowledgeable, and proactive, often naming specific agents who helped solve complex setup issues such as Shopify Markets, subdirectories, DNS settings, checkout language, dynamic content, embedded media, billing problems, and custom plan adjustments. Users also frequently highlight that the app is powerful, intuitive, and effective for multilingual Shopify stores, with good translation quality, SEO-friendly URLs, and the ability to handle both automatic and manual translations. Several reviewers say Weglot saves them time, reduces the headache of managing multiple languages, and is a strong investment for international growth. The negative feedback centers on pricing, technical complexity, and support limitations. Some users feel the app is expensive, especially as translation volume grows across multiple countries or blogs, and a few say the automatic translations are not good enough or require too much manual editing. Others report frustrating setup experiences, confusing interfaces, bugs, difficulty translating certain elements like mega menus or images, and limitations around backend translations. A small but serious set of reviews raises concerns about billing after uninstall, lack of live chat, slow email responses, limited weekend support, and uninstall issues such as leftover URLs or DNS-related problems that caused operational or SEO headaches. Overall, the app is seen as strong and reliable for many users, but the cost and some technical/support gaps are recurring pain points.
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We're really happy to work with weglot. It's the best and easiest way we found to translate our website in one-click. They have the best Support team ever, super quick and effective. One of the apps you should have in your Shopify website.
Excellent support from Manouchka. She helped us set up subdirectories with Shopify Markets, translate our UpCart cart drawer (shadow DOM) and fix the checkout language, with clear explanations and fast replies. Very happy with Weglot.
I’ve had a great experience with Weglot’s support team. They respond quickly and have been incredibly helpful. They identified that I had two accounts, corrected the billing issue, and helped me finish the setup so everything now works as expected. Their transparency and care have really earned my trust. It’s clear that they want their customers to be happy. A special thank you to Fanny for all her help! Thank u!! my website is now exactly how I wanted it!
We had the pleasure of getting support from Quentin, and I have to say the support was absolutely amazing. He was very helpful, responsive, and patient throughout the whole process, and made sure everything was properly resolved. It’s great to see such a high level of customer support. The Weglot platform is already excellent, but having a support team like this makes the experience even better. Thank you, Quentin, and the Weglot team, for the great support! Highly recommended.
Very happy with Weglot, especially with the support I got from Valentin en Baptiste. Always to the point and quick to respond so I can focus on my own business. Really helpful support!
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