wetracked.io Connect

Hi, Thank you for sharing your experience. We're genuinely sorry for the confusion around the trial and the charge, and we completely understand why this would have been frustrating. We'd like to clarify what happened for anyone reading this review. Uninstalling the wetracked.io Shopify Connect app and cancelling the wetracked.io subscription are two separate actions. Uninstalling the Shopify app does not automatically cancel the subscription, which is why the subscription remained active after the app was uninstalled and the charge was subsequently generated. That said, we completely understand how this could be misunderstood, and we recognize that this distinction should have been clearer. Once you contacted our support team and explained what happened, we immediately escalated the case to our Finance team. We've now cancelled the subscription and processed a full refund of the charge. We're sorry that this caused confusion and resulted in an unexpected charge. Our goal is always to provide clear communication and make sure our customers are treated fairly, and in this case we were happy to make the necessary adjustment once we understood the situation. We appreciate you bringing this to our attention, as feedback like this also helps us identify where we can make the experience and communication clearer for future customers. With sincere apologies, The wetracked.io Team