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Misleading claims and unresolved Meta Pixel errors I installed WeTracked because it claims to provide more accurate Meta tracking than Shopify’s native Facebook & Instagram app. However, my experience has been disappointing. Meta Events Manager showed two errors, including an issue indicating that the app may be sending an incorrect purchase value. Support initially told me that everything was configured correctly and that I should simply ignore the Purchase error because it would resolve itself over time. They did not explain why Meta was reporting the wrong price or provide evidence that the event data was correct. I compared this setup with another Shopify store using only Meta’s official Facebook & Instagram app. The native setup had no errors, a higher Event Match Quality score, and better sales performance. Support repeatedly claimed that WeTracked was “definitely more accurate,” but they could not provide any data, testing methodology, comparison date, or technical evidence to support that statement. They also initially claimed that Meta’s native Shopify integration mainly relies on browser tracking. After I pointed out that Meta’s official Shopify integration supports both browser and server-side events through the Conversions API, they changed their explanation. Later, support claimed that WeTracked’s server-only tracking was more accurate than Meta’s browser-and-server setup, but they could not clearly explain why. Their answers were contradictory and appeared to rely on outdated information about Meta’s native Shopify integration. I asked their Solutions Team to provide evidence showing why WeTracked is more accurate, details of when and how their comparison was conducted, an explanation of the incorrect purchase-value error, and a reason why the official Meta setup currently has better matching quality and performance. Based on my experience, Shopify merchants may be better off using the official Facebook & Instagram app. It is free, supports both browser and server-side tracking, and in my comparison it produced fewer errors, a higher matching score, and better results. I am still waiting for a response from their Solutions Team, and they should reply here in the Shopify Community with their technical explanation and evidence. At this stage, their marketing claims appear misleading and unsupported, especially because their support team provided contradictory information about Meta’s official Shopify integration.
Hi, Thank you for taking the time to write your review. We’re genuinely sorry to hear about your experience and, in particular, that our explanations around the Meta integration and the Purchase event left you feeling that you were receiving contradictory or insufficient answers. We completely understand your concerns. When Meta is reporting an error or showing different Event Match Quality between setups, it is reasonable to expect clear technical explanations and evidence rather than simply being told to wait or ignore an issue. If we did not communicate this clearly enough, we sincerely apologize. We also want to acknowledge that your questions around Meta's native Shopify integration and how our approach compares are legitimate. We don't want to dismiss your observations or simply tell you that our solution is "more accurate" without actually looking at the specific setup and data involved. That is precisely why we offered to have our Solutions team review your configuration in detail, including our technical experts and main developer. The intention was to go through the setup together, investigate the Purchase value discrepancy, review the events being sent to Meta, and understand the differences you're seeing in Event Match Quality and reporting. Unfortunately, we haven't received confirmation from you that you were able to proceed with that call, so the technical investigation was never completed. We would genuinely still like to do this. If you're open to it, please reach out to us through the live chat in your wetracked.io account and reference this review. Our team will be happy to arrange the call with our Solutions team and make sure the appropriate technical people are involved. Our goal isn't simply to tell you that everything is working correctly. We want to actually review the configuration and data with you, understand what you're seeing, and determine whether there is something that needs to be corrected or improved. We're sincerely sorry that your experience so far has left you questioning our product and our claims. Your feedback is important to us, and we'd appreciate the opportunity to properly investigate the concerns you've raised rather than leave them unresolved. We’re here to help, and the offer to review everything with our technical team remains open. With sincere apologies, The wetracked.io Team
This app is completely useless and provides no real value. I started using it based on recommendations from friends, but honestly, they don’t even seem to know what they’re doing themselves. They don’t provide any better tracking or improvements at all. In fact, before connecting them, my data was actually better — after integrating their system, I started receiving even more incomplete and inaccurate data. On top of that, they charge an absurd amount like $150 per month, while not even providing a service worth $10 in return. What exactly are they doing for you every month? They set it up once and then don’t touch anything for years, so what is the monthly fee even for? Are they providing custom reports, analysis, presentations, or optimization support specifically for my business? No — absolutely nothing. I have not seen a single real benefit or improvement from using this app.
Hi Drynimo, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you feel our service did not deliver the value you expected. We completely understand how frustrating it is to invest both time and money into a solution with the goal of improving your tracking and advertising performance, only to feel that the results did not justify the cost. First and foremost, this is never the experience we want any customer to have. We’d also like to clarify an important point about what our product is designed to do. wetracked.io is not intended to replace the reporting and optimization tools inside your advertising platforms, such as Meta Ads Manager. Instead, our purpose is to send more complete and accurate conversion data back into those platforms, so that your pixel and ad algorithms can make better optimization decisions based on stronger data. In other words, our goal is not to take data out of your ad accounts and present it elsewhere, but to improve the quality of the data being fed directly into the systems where your campaigns are actually optimized and scaled. That said, if you experienced more incomplete or inaccurate data after implementation, then something may not have been configured optimally, and we completely understand your disappointment. Our objective is precisely the opposite: to help advertisers achieve more reliable tracking and better-informed optimization. Regarding pricing, the monthly fee is not simply for a one-time setup. It covers the ongoing infrastructure required to continuously collect, process, and send server-side event data, maintain integrations as advertising platforms evolve, monitor system reliability, and provide access to our support and Solutions teams whenever assistance is needed. Even so, if you did not see meaningful value from the service, we fully understand why you would question whether the investment was worthwhile. We have already reached out to you directly and shared a link to schedule a call with our Solutions team. If you’re open to it, we would greatly appreciate the opportunity to: -Review your full configuration -Check your event flow and data quality -Compare tracking before and after implementation -Identify any setup issues or optimization opportunities -Ensure everything is connected correctly for the best possible performance Our technical team will be happy to review your setup in detail and work with you to make sure the platform is configured properly. Our goal is always for our customers to receive more accurate data and, ultimately, better results from their advertising efforts. We completely understand if this experience has left you disappointed, but we sincerely hope you’ll allow us the opportunity to investigate and address your concerns. Thank you again for your honest feedback. We genuinely appreciate it and hope we can turn this experience around for you. With sincere apologies, The wetracked.io Team
They will required Payment method first directly on their website. i dont trust these sort of scammer, if they are right they should provide trial without payment method for 14 days. then i believe everyone will start buying if they get difference.
Hi Al Akber Oud & Perfumes, Thank you for sharing your concerns. We completely understand why being asked to enter a payment method upfront can feel uncomfortable. In today’s online world, it’s normal to be cautious, and we truly respect that. We want to reassure you that requiring a card at signup is not about charging you during the trial. It’s purely for account validation purposes, which has become standard practice across most SaaS platforms today. This helps us prevent abuse and fraudulent usage that can negatively impact real users. In some cases, you may see a very small temporary test charge. This is simply part of the card validation process handled by payment providers. It is not a real charge, and if it appears, it is automatically refunded or reversed right away. We do not collect or keep that amount. We also want to clearly address the concern about billing: -We have never charged anyone before their trial ended. -If someone cancels during the trial, we still allow them to use the full trial period. -Service only ends after the trial finishes, if the user chooses not to continue. So while we understand that caution can sometimes lead to strong assumptions, being labeled as scammers is honestly difficult for us to read, especially because we work hard to operate transparently and fairly. The accusation is understandably rooted in concern, but it’s not reflective of how we operate. We would never risk our reputation by charging users unfairly or misleading anyone about our trial terms. That said, we truly appreciate you raising this point. Feedback like this helps us understand where we may need to communicate our process more clearly upfront. If you’d ever like clarification on how the trial or billing works, we’re always happy to explain everything, via our live chat communication system, in detail before you sign up. Kind regards, The wetracked.io team
so there is no Dash board to view all the metics in one place, they got me in as they said it was better and cheaper then Triple whale, but really all it is, is some code on the back end you can not track or even see the results you still need to use the meta and good dash boards. Crazy how this wasnt told any where
Hi there, Thank you for taking the time to share your experience. We’re genuinely sorry if our messaging gave you the wrong impression, that was never our intention. You’re absolutely right in one sense: wetracked.io is not designed to replace external analytics dashboards like Triple Whale, and we should have been clearer about that upfront. If at any point it sounded like we were positioning ourselves as a cheaper or better dashboard alternative, then that’s on us, and we apologize for the confusion. Where our product truly comes into play is inside your ad platforms, not outside of them. Our core value is not a standalone reporting interface, but rather: -Sending enriched, more complete event data directly to Meta or other ad platforms -Improving how your pixel and ad algorithms understand conversions. -Allowing you to analyze performance where scaling decisions are actually made, inside your ad platforms Ads Manager. We do have a lightweight dashboard, but it’s meant to be complementary only, primarily for UTM-based and last-click attribution checks. It’s not intended to be a full analytics suite like Triple Whale, and it shouldn’t be evaluated as one. In short: -We don’t aim to replace Meta or other ad platforms dashboards -We aim to make the data inside those dashboards more accurate and actionable That said, your feedback is very fair, and it highlights an area where we need to communicate more clearly so expectations are set correctly from day one. We truly appreciate you calling this out. If you’d like, we’re more than happy to walk through your setup and show exactly where and how our data impacts performance inside your ad platform, or simply clarify whether our approach is the right fit for your business. Thank you again for the honest feedback. It genuinely helps us improve. Kind regards, The wetracked.io team
It does not help. results were same as without the app.
Hey Nanita & Co, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you didn’t see an improvement while using wetracked.io, that’s never the outcome we want for anyone who tries our service. When results remain the same, it often means there may be something in the setup or configuration that’s preventing the system from delivering its full potential. Our service works by enriching and sending more complete event data to your ad platform, and if any part of that flow isn’t aligned correctly, the impact can be limited. We’d really appreciate the opportunity for our Solutions Team to review your setup with you and ensure everything is configured properly. This includes checking how events are being sent, how your pixel is receiving the data, and where to best evaluate performance inside your ad platform. We always strive make sure you actually get the value that our product is designed to provide. If after reviewing everything together it still doesn’t feel like the right fit, we completely respect that, but we’d love to make sure you’ve had a fair and accurate experience first. If you’re open to it, please don't hesitate to respond back to our recent message, sent in your inbox. Thank you again for the honest feedback. We truly appreciate it and hope we can have an opportunity to make things right. Kind regards, The wetracked.io team
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