wetracked.io Connect
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we uninstalled the app from shopify store two days before the trial ends, however it still charged us monthly fee after 14-days.
Hi, Thank you for sharing your experience. We're genuinely sorry for the confusion around the trial and the charge, and we completely understand why this would have been frustrating. We'd like to clarify what happened for anyone reading this review. Uninstalling the wetracked.io Shopify Connect app and cancelling the wetracked.io subscription are two separate actions. Uninstalling the Shopify app does not automatically cancel the subscription, which is why the subscription remained active after the app was uninstalled and the charge was subsequently generated. That said, we completely understand how this could be misunderstood, and we recognize that this distinction should have been clearer. Once you contacted our support team and explained what happened, we immediately escalated the case to our Finance team. We've now cancelled the subscription and processed a full refund of the charge. We're sorry that this caused confusion and resulted in an unexpected charge. Our goal is always to provide clear communication and make sure our customers are treated fairly, and in this case we were happy to make the necessary adjustment once we understood the situation. We appreciate you bringing this to our attention, as feedback like this also helps us identify where we can make the experience and communication clearer for future customers. With sincere apologies, The wetracked.io Team
Thanks to Ryan he was super fast thank you
Excellent for tracking sales. Very good support, they reply straight away and are always on hand to resolve any issues that arise.
Wasn't sure if my Purchase events were syncing correctly with Meta and got a bit worried, but Hans was super patient and helped me check everything step by step. Turned out fine in the end — thanks for the help!
The support team is unlike any other, kind, helpful and superfast!
Este serviço é mesmo 5 estrelas, suporte sempre pronto a ajudar, esclarecem tudo e são super amáveis, nunca deixando a pessoa sem resposta. Recomendo.
Misleading claims and unresolved Meta Pixel errors I installed WeTracked because it claims to provide more accurate Meta tracking than Shopify’s native Facebook & Instagram app. However, my experience has been disappointing. Meta Events Manager showed two errors, including an issue indicating that the app may be sending an incorrect purchase value. Support initially told me that everything was configured correctly and that I should simply ignore the Purchase error because it would resolve itself over time. They did not explain why Meta was reporting the wrong price or provide evidence that the event data was correct. I compared this setup with another Shopify store using only Meta’s official Facebook & Instagram app. The native setup had no errors, a higher Event Match Quality score, and better sales performance. Support repeatedly claimed that WeTracked was “definitely more accurate,” but they could not provide any data, testing methodology, comparison date, or technical evidence to support that statement. They also initially claimed that Meta’s native Shopify integration mainly relies on browser tracking. After I pointed out that Meta’s official Shopify integration supports both browser and server-side events through the Conversions API, they changed their explanation. Later, support claimed that WeTracked’s server-only tracking was more accurate than Meta’s browser-and-server setup, but they could not clearly explain why. Their answers were contradictory and appeared to rely on outdated information about Meta’s native Shopify integration. I asked their Solutions Team to provide evidence showing why WeTracked is more accurate, details of when and how their comparison was conducted, an explanation of the incorrect purchase-value error, and a reason why the official Meta setup currently has better matching quality and performance. Based on my experience, Shopify merchants may be better off using the official Facebook & Instagram app. It is free, supports both browser and server-side tracking, and in my comparison it produced fewer errors, a higher matching score, and better results. I am still waiting for a response from their Solutions Team, and they should reply here in the Shopify Community with their technical explanation and evidence. At this stage, their marketing claims appear misleading and unsupported, especially because their support team provided contradictory information about Meta’s official Shopify integration.
Hi, Thank you for taking the time to write your review. We’re genuinely sorry to hear about your experience and, in particular, that our explanations around the Meta integration and the Purchase event left you feeling that you were receiving contradictory or insufficient answers. We completely understand your concerns. When Meta is reporting an error or showing different Event Match Quality between setups, it is reasonable to expect clear technical explanations and evidence rather than simply being told to wait or ignore an issue. If we did not communicate this clearly enough, we sincerely apologize. We also want to acknowledge that your questions around Meta's native Shopify integration and how our approach compares are legitimate. We don't want to dismiss your observations or simply tell you that our solution is "more accurate" without actually looking at the specific setup and data involved. That is precisely why we offered to have our Solutions team review your configuration in detail, including our technical experts and main developer. The intention was to go through the setup together, investigate the Purchase value discrepancy, review the events being sent to Meta, and understand the differences you're seeing in Event Match Quality and reporting. Unfortunately, we haven't received confirmation from you that you were able to proceed with that call, so the technical investigation was never completed. We would genuinely still like to do this. If you're open to it, please reach out to us through the live chat in your wetracked.io account and reference this review. Our team will be happy to arrange the call with our Solutions team and make sure the appropriate technical people are involved. Our goal isn't simply to tell you that everything is working correctly. We want to actually review the configuration and data with you, understand what you're seeing, and determine whether there is something that needs to be corrected or improved. We're sincerely sorry that your experience so far has left you questioning our product and our claims. Your feedback is important to us, and we'd appreciate the opportunity to properly investigate the concerns you've raised rather than leave them unresolved. We’re here to help, and the offer to review everything with our technical team remains open. With sincere apologies, The wetracked.io Team
Great onboarding experience so far. The setup process was smooth, and the support team was very responsive and helpful throughout the integration with our Shopify store and Google Ads. Everything was set up quickly and professionally. Looking forward to seeing the tracking results over time.
Just to be honest, My ROAS got up 30% and overal tracking to 90-100% On scale this app makes its self pay 30x Support is there 24/7 I never waited longer than 2 min
Great experience with wetracked.io. The platform is easy to use and very helpful for tracking performance accurately. Their support team is also quick, responsive, and efficient whenever assistance is needed. Highly recommended!
I’m very satisfied with WeTracked overall. The platform has been reliable, easy to work with, and performs consistently well for my business. The tracking functionality works smoothly and gives me the information I need without making the process unnecessarily complicated. I also appreciate that the platform feels stable and well structured, especially when managing a high volume of orders. My overall experience has been very positive, and I’m happy with both the performance and the value WeTracked provides.
anthony is the goat, love you bro
This tracking app was able to maximize my reach due to their method. After installing it takes a few days for the app to optimize the tracking of your campaigns but after that my sales doubled. Customer service depends on who is helping you.
Mi experiencia usando la aplicacion de Wetracked ha sido muy buena su soporte es de lo mejor que tiene ya que te responden muy rapido, ademas el trackeo entre meta y shopify es muy rapido, estoy contento con el servicio.
"Erg positieve ervaring met de support van Wetracked. Ik kreeg snelle reacties, duidelijke uitleg en er werd echt met mij meegedacht om alles goed werkend te krijgen. Fijn om te merken dat ze de tijd nemen om je echt te helpen. Zeker een aanrader als je goede ondersteuning belangrijk vindt!!!
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