TU beauty store review for Marketing+Support on WhatsApp

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our app. We understand the frustration caused by the unauthorized changes to your settings and the loss of USD 300. We would like to clarify the charges displayed on the Shopify billing page. The charges you see are usage-based fees, which are associated with the sending of automated WhatsApp messages. Additionally, we never send messages without taking explicit permission from Merchants. Superlemon is deeply integrated with Shopify, allowing us to send various automated messages such as abandoned cart notifications and order update messages. You can review and manage these messages in the Automation section of our platform. It's important to note that we clearly state on our plans page that our free plan does not include a flat subscription fee. However, we do charge a usage-based fee. Additionally, we never send messages without taking explicit permission from Merchants. If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you and ensure your satisfaction.