SL: WhatsApp Chat + Marketing for Shopify

SL: WhatsApp Chat + Marketing

WhatsApp chat and automation tools for stores at every stage
Rating
3.5
Feedback
354
Reviews
Chart
#1,303
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Superlemon app on Shopify are quite polarized, with a mix of positive and negative feedback. Positive aspects highlighted by users include the app's extensive automation possibilities, personalized campaign creation, and effective customer management. Users appreciate the responsive and knowledgeable support team that assists with custom solutions. However, negative reviews mainly focus on issues with billing, lack of response from customer support, unexpected charges, malfunctioning features like abandoned cart recovery, and difficulties in uninstalling the app. Some users also mentioned problems with pop-ups, language translations, and overall poor user experience.

Time spent using app
How long merchants keep the app installed.
Less than an hour 11%
Less than a day 10%
Less than a month 21%
Less than a year 30%
More than a year 21%
All reviews
5 / 5 Share
Sept. 1, 2026

Superlemon è uno strumento fondamentale per gestire automazioni, campagne marketing e comunicazioni WhatsApp in modo semplice ma allo stesso tempo molto avanzato ad un prezzo davvero contenuto. L’app offre tantissime possibilità di automazione e permette di creare campagne mirate e personalizzate, rendendo molto più efficace la gestione dei clienti e il recupero delle vendite. Ma quello che fa davvero la differenza è il team di Superlemon: sempre disponibile, rapido nel rispondere e soprattutto molto preparato. Quando abbiamo avuto esigenze particolari, ci hanno aiutato a trovare la soluzione e, dove necessario, hanno anche sviluppato funzionalità personalizzate su nostra richiesta. Non è scontato trovare un’app così completa accompagnata da un’assistenza così presente e attenta alle esigenze del singolo store. Consigliatissima a chi vuole sfruttare davvero WhatsApp e le automazioni nel proprio e-commerce.

Store Using app Total reviews Average rating
La Nonna in Campagna Over 2 years 6 5.0
5 / 5 Share
Aug. 26, 2026

We have been using the App for 3 years and we haven’t faced any major issues. Most importantly, we appreciate the great customer service. They are quite fast and reliable. I definitely recommend anyone who is thinking to use this App. Thank you.

Store Using app Total reviews Average rating
HERTROVE Over 3 years 8 5.0
5 / 5 Share
July 24, 2026

exelente aplicacion, el servicio cliente es el mejor. un poco de paciencia con las respuestas por que como estan en la India tu vez los mensajes en retardo pero por lo demas funciona perfectamente.

Store Using app Total reviews Average rating
Modalatina Italia About 1 month 2 3.0
5 / 5 Share
June 22, 2026

Store Using app Total reviews Average rating
Binshhome About 2 months 4 5.0
1 / 5 Share
June 18, 2026

We had this app installed for several years and continued being charged monthly through Shopify Billing. When we recently reviewed the app, it was not functioning and showed a "site can't be reached" error when accessed. We contacted support requesting clarification and a refund review but did not receive a response. Unfortunately, this was our experience.

Store Using app Total reviews Average rating
Poppy's About 6 years 2 3.0

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