SL: WhatsApp Chat + Marketing

why were we charged when the app was uninstalled in trial period?

This is the worst support experience I have ever had in my life, they updated their application and have not been able to solve their failures, even though they have been sent emails with videos explaining them, they can't solve it,

They abandon customer support, no replies, chat button does not work from mobile safari and mozilla. Terrible experience!

Even you have good features but you bacame an aggressive, sticky and unpleasant app. You are sticking to the add to cart, to checkout to collect customer data but that can't be mandatory as not everyone using WA. In plus, without any consent and settings from our side - you generated 20% discount codes for customers on a market where 5% is already to much.... Your customer support poor and mainly just automated answers - no willingness to sort the problems.....That can be an option what you restricted and can't setup our 4th store. So deleting you from everywhere.... Good luck

I always used this, but they changed the interface, now people gotta plug their phone number and they asked you to update to free but they can charge $500. I dont get it, it was a great app, i recommended it to all my students

Product is ok why is no one replying to my emails? Live support also not there. Please reply Also how to check which customers have got abandon cart messages?

Is someone still maintaining this app? I've been sending emails for almost two weeks with no response :(

Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.

We used to love this app. While we understand the current pandemic situation - having been a paid customer for months and not receiving responses on business-critical bugs or issues with the app for over a week even after emailing the support and messaging one of the founders personally is unacceptable in our opinion. We are migrating to another service provider. UPDATE: Developer's reply says that the issue is fixed. I'm assuming this is an automated response as the issues have not been fixed.

The App is super simple to use. Yet, should you have any problems, reaching out to support IS A TASK!!! Maybe they should use their own app so we can reach them instantly??????????? The app worked fine initially, now it doesn't work at all and I just cannot reach support to help me out