Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.6
feedback
1,054
chart
#3,390
All reviews
Rating Breakdown
Review RSS Feed
Aug. 17, 2023
It was a good app, but they start to charging me and I don't know why If I have the free plan. Also an app of WhatsApp and they don't have WhatsApp support, so wrong. The worst support, I send an e-mail days before and there's no answer yet
June 8, 2023
I can't disable the optin widget, I hate it!! The support doesn't exist, never send me back a verification for checkout
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the optin widget and the lack of support you experienced during the checkout process. We understand that this has been frustrating for you, and we genuinely appreciate your patience. Regarding the verification email for checkout, we apologize for the oversight. Our customer support team is dedicated to providing timely assistance, and it is disappointing to hear that we fell short in this instance. We will investigate the matter further to ensure that such delays do not occur in the future. We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
May 23, 2023
This is the worst support experience I have ever had in my life, they updated their application and have not been able to solve their failures, even though they have been sent emails with videos explaining them, they can't solve it,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our support. We understand the frustration caused by the application's recent updates and the failures that have persisted despite our efforts to provide detailed explanations through emails and videos. We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on [email protected]. We are here to assist you and provide you with the best possible assistance. We genuinely appreciate your patience and understanding.
April 22, 2023
They abandon customer support, no replies, chat button does not work from mobile safari and mozilla. Terrible experience!
Hello Customer, We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challenging, but rest assured we are here to help. We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
March 6, 2023
Even you have good features but you bacame an aggressive, sticky and unpleasant app. You are sticking to the add to cart, to checkout to collect customer data but that can't be mandatory as not everyone using WA. In plus, without any consent and settings from our side - you generated 20% discount codes for customers on a market where 5% is already to much.... Your customer support poor and mainly just automated answers - no willingness to sort the problems.....That can be an option what you restricted and can't setup our 4th store. So deleting you from everywhere.... Good luck
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Feb. 23, 2023
I always used this, but they changed the interface, now people gotta plug their phone number and they asked you to update to free but they can charge $500. I dont get it, it was a great app, i recommended it to all my students
Jan. 24, 2023
Abondoned Cart Not Working, Pls Help ASAP, Order Confirmation Sms Going but Customers Not Recieving Whatapp Msg for Abondoned Carts
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 13, 2023
VERY VERY BAD SUPPORT SERVICE........................................................................
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Nov. 18, 2022
Product is ok why is no one replying to my emails? Live support also not there. Please reply Also how to check which customers have got abandon cart messages?
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Oct. 17, 2022
Is someone still maintaining this app? I've been sending emails for almost two weeks with no response :(
July 21, 2022
Es funktionierte erst gut, jetzt kann man die App nicht mehr benutzen. Das Icon ist einfach verschwunden und die Quick-Replies in der App funktionieren auch nicht mehr.
March 3, 2022
This app does not work, I tried to set up the simplest function, set store hours and it won´t work unless I set it up to be available 24/7 , help
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 14, 2021
Sul piano free non si riesce ad impostare il testo del pulsante di "share", non adatto alle esigenze!!!
Ciao, Ci scusiamo per qualsiasi inconveniente causato a voi. Richiedi di condividere il problema che stai affrontando a [email protected] e lo risolveremo sicuramente il prima possibile.
Sept. 26, 2021
very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.
June 9, 2021
Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.
Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.
May 16, 2021
No aparece en móviles, es la segunda vez que la instalo después de 6 meses y solo ha funcionado 5 min. pasa lo mismo que antes, aparece en ordenadores pero no en móviles, tengo puesta la opción de que aparezca en los dos lugares. si mañana sigue así la desinstalo y nunca mas.
Hi, Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at [email protected] if you are still facing the issue.
March 25, 2021
Crashed on the first attempt of usage. Let us see what happens later on. I did not have a wonderful experience with the app as such till now.
Hi, Thanks for writing to us. Apologies for any inconvenience caused earlier, you can write to us at [email protected] so that we can verify the issue and help you get it resolved.
Feb. 24, 2021
I installed the APP in my store yesterday and it is very easy to configure, its interface is clean and simple to use, for someone who does not have knowledge it will help a lot ... I give two stars because the most important thing in this application is not the WhatsApp Widged, but the automatic sending of an abandoned cart message ... unfortunately the template they have configured is very simple and they do not allow editing ... I asked them to help me to customize it and they refused ... I want to tell you that not all online stores are the same and each one has its own style to communicate with its customers, when they solve that problem I will hire their services and recommend them to my community.
Dec. 13, 2020
The App is super simple to use. Yet, should you have any problems, reaching out to support IS A TASK!!! Maybe they should use their own app so we can reach them instantly??????????? The app worked fine initially, now it doesn't work at all and I just cannot reach support to help me out
Hi, we reached out to you by email. We have asked you to share the error that you are facing when trying to contact us.