Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.8
feedback
1,061
chart
#2,424
All reviews
Rating Breakdown
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April 3, 2024
It works only in app but the WA app on phone doesn't function. We uninstalled the app but still experiencing trouble to connect WA business account in a normal way..
Feb. 16, 2023
pop up forzati che complicano solamente le cose. Ti forzano a dover impostare una cosa andando magari anche contro la natura del tuo store semplicemente per disabilitare un opzione
Jan. 30, 2023
The function of the app is good. But its bad that after a update options are automatically turned on and some boxes and optins showed up without me knowing about that. That was really a conversion killer for our store. If that happens again i will switch to another app.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 17, 2023
I am trying to delete this app, and there is no visible way to do it. It's very important. I sent an email as well with this request. This last update is generating a lot of complaints from customers. I was only able to hide the icon
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Dec. 6, 2022
A proposta do aplicativo é boa, más infelizmente estou desanimando porque dá muito bug pra abrir as páginas e ao salvar as configurações, trava o número de telefone da conta que não conseguimos editar depois, alteramos o idioma preferido no sistema más não obedece nas mensagens aos clientes, não tem suporte por chat, demoram pra responder os emails e quando responde as respostas são confusas.
Oct. 3, 2022
Tem muitos bugs! Demora pra carregar! Tem que dar refresh na página toda hora! Fora isso ele é bem configurável!
Sept. 27, 2022
Worst Customer Service EVER! The app is good, but some things aren't working and the support isn't helpful. Only e-mail and they can take days to reply us (with no solution). Too bad... because the idea is really good.
Sept. 2, 2022
Não estou conseguindo colocar o botão na minha pagina da loja, estou fazendo tudo certo mas mesmo assim esta dando ruim.
Oi, Pedimos desculpas por qualquer inconveniente causado a você. Solicite que você compartilhe o problema que está enfrentando em [email protected], e certamente o resolveremos o mais rápido possível.
Aug. 9, 2022
O aplicativo a bom mais esta com um problema de continuar no site o logo do whatsSap sempre tem que ficar reiniciando ele !
Oi, Pedimos desculpas por qualquer inconveniente causado a você. Solicite que você compartilhe o problema que está enfrentando em [email protected] e certamente o resolveremos o mais rápido possível.
April 23, 2022
gostei, mas esta bugando, nem sempre aparece para o cliente, gostaria de saber o que esta acontecendo
Sept. 30, 2021
The app is nice and easy to install - however order confirmation to customers are going after 10 minutes. It would be great if you guys could have a chat facility for your app or reply to emails as that would help out. Overall the app is working fine.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
July 13, 2021
It was better but most of the time the automated abandoned cart messages don't go. They just put up an announcement stating there's an issue but I get billed inspite of that
March 14, 2021
Tried contacting their support team multiple times via email but no response at all. Disappointing....
Hi, Our Support team has promptly responded to your queries(#16841, #17103) and awaiting your response on this email ids [email protected], [email protected]. Kindly let us know if you haven't received any replies from us. We will help you solve your queries.
Feb. 27, 2021
The app is nice , but unfortunately very slow customer support. Am using this app suddenly disappeared and their support is unresponsive
Hi, Apologies for the delayed response, There is an issue with Discount code generation in Shopify Platform which inturn is affecting our manual message with discount codes. Our developer team is working on fixing this issue with Shopify team. Meanwhile you can send manual messages without discount codes or use discount codes generated by you manually and use them while sending the messages. We will surely let you know when the issue is fixed. Regards, Anuj
Nov. 18, 2020
Good to configure but really really slow to save. Nothing to add but I have to continue until I reach 100 characters.
June 1, 2020
A good app. Certain things are missing/not working 1. User access- there's only one login. Cant give team members access to this via separate/exclusive login. 2. Support not available. Email support link is not working
Hi, we reached out to on email & WhatsApp. We have asked to share screenshot or error message that you faced when trying to contact us. You have not replied to us, you have also not shared any information to help us solve the problem. Please - we need your help otherwise how will we fix an issue that we are not able to see? I am waiting for your reply to be able to help you. But you have to let us help you. -- Hi, we are terribly sorry for the problem and inconvenience you faced. We have reached out to you to solve your concerns and figure out any problems you are facing. Team SuperLemon
June 2, 2019
ora vediamo se funziona. al momento non ho ancora testato. se va vi ringraziero sicuramente. in italiano
Ciao. Grazie mille per aver scritto una recensione. Ti auguriamo un'ottima esperienza con l'app. Siamo una piccola squadra (solo 2 persone) e ci preoccupiamo profondamente per tutti i nostri utenti. Saremo sempre lì per aiutarti nel miglior modo possibile. Vi auguro una buona giornata! SuperLemon Apps Team
May 4, 2019
App top antes de os clientes ir em bora eles tira duvidas e na maiorira das vezes converte gostei muinto top
Obrigado pelo feedback positivo. Estamos felizes em saber que nosso aplicativo está ajudando sua loja. Você é um dos nossos principais clientes. Nós gostaríamos de receber apenas uma revisão de 5 estrelas de um cliente superior como você. Se você pode nos dizer o que fazer para merecer um 5 estrelas seria realmente ajudar a nossa pequena equipa (que é apenas 2 de nós). Por favor, nos perdoe se nosso aplicativo ou suporte não for o melhor, e nos dar outra chance de fazer melhor. Obrigado e tenha um bom dia. - Team 50k